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Reviews of The Quay

Fort Road, Newhaven, BN9 XXX, United Kingdom

#3 of 9 hotels in Newhaven

Guests' Choice

Review score

Based on 484 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.3

  • Location

    9.0

  • Facilities

    9.0

  • Staff

    9.4

  • Value for money

    9.1

  • Free WiFi

    9.4

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Showing 1 – 25

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Beautiful Double Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    Very clean. All instructions were very clear and detailed. We were welcome to use the owners kitchen to eat our breakfast. Her dinner recommendation proved to be excellent.

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Great location near good restaurants and fantastic shower.
    • Business trip
    • Solo traveller
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 1 night
    • Submitted via mobile

    No desk to work on in my room. Couldn't work the heating but could have been user error.

    The shower was incredible. Great location of Newhaven Great quality water which is rare to find these days

    Stayed in May 2024

  • Reviewed: 22 May 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 2 nights

    The lack of a kitchen(for cooking) is felt, but we were given enough alternatives. Besides, you could always make yourself a cup of tea in the main kitchen, which in most cases is all that is needed.

    This was an exceptional accomodation. The room was spacious, clean, beautiful. The bed was comfortable, the shower - oh! That was the best part. And there is a lounge room with a comfortable couch and a tv for evening relaxation. It's very quiet at night, which was appreciated. The property is situated in a remote location, but still easily accessable, the hostess provides all the information needed to have a lovely stay. Without even asking, we got recommendations to the best local cafes and restaurants, suggestions on where to go, what to see and how to manage it all.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    10
    Great place
    • Leisure trip
    • Couple
    • Beautiful Double Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    Great location, very clean, value for money

    Stayed in May 2024

  • Reviewed: 12 May 2024

    10
    Lovely place with super nice host
    • Leisure trip
    • Family with young children
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 1 night
    • Submitted via mobile

    There is nothing.

    The host was super friendly and we felt pretty much at home. Everything was super comfy,. The shower is perfect, the „lounge“ was also very good and we were able to sleep very well. The host told us about the nearest restaurants, so we were able to walk there in a couple of minutes. We would definitely come back again.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    10
    Good
    • Leisure trip
    • Family with young children
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 1 night

    Clean and good beds.

    Stayed in May 2024

  • Reviewed: 2 May 2024

    10
    Beautiful property and very comfortable with the best host.
    • Leisure trip
    • Couple
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 1 night
    • Submitted via mobile

    Nothing, it was all great.

    Very comfortable and clean, great facilities and amazing host. Claudia is so friendly and welcoming.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    8.0
    Fine,
    • Leisure trip
    • Couple
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 1 night

    Would have preferred to have tea/coffee facilities in the room rather than going to shared kitchen. The owner requests shoes are left outside which was okay but only wearing socks on some of the tiled floor areas was a bit cold under foot. Note:- Shared kitchen and leaving shoes off was noted in the booking conditions.

    The accommodation was fine for us for an overnight stay and had everything we needed. The owner met us on arrival and explained the set up to us. The accommodation was immaculate. No breakfast is provided but there was nice cafe a short walk away at reasonable prices.

    Stayed in April 2024

  • Reviewed: 27 April 2024

    10
    Claudia was very welcoming and helpful regarding local services available. Place was spotlessly clean and tidy.
    • Leisure trip
    • Couple
    • Beautiful Double Room with Harbour View
    • Stayed 2 nights
    • Submitted via mobile

    Easy to find. Safe and secure. Excellent view Everything you needed Own privacy Had own bathroom

    Stayed in April 2024

  • Reviewed: 26 April 2024

    10
    Had a great stay , Claudia is a very friendly and Welcoming host , the room was impecccably clean with a fantastic mattr
    • Leisure trip
    • Couple
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 1 night
    • Submitted via mobile

    Mattress - Excellent Room Size - Excellent On suite Shower - Excellent

    Stayed in April 2024

  • Reviewed: 22 April 2024

    9.0
    Perfect
    • Business trip
    • Group
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 8 nights
    • Submitted via mobile

    Couldn’t cook in the kitchen

    Clean, comfortable and staff were amazing. Probably the best shower.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    10
    It was a quick stay to access the ferry to Dieppe and it worked very well.
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 1 night
    • Submitted via mobile

    It was spotless. The bed was really comfortable and I enjoyed sitting in the lounge in the really comfy chair. Claudia was very helpful. I also enjoyed walking along the beach which was nearby and having dinner in nearby pub.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    8.0
    Very comfortable and good value for money.
    • Leisure trip
    • Couple
    • Beautiful Double Room with Harbour View
    • Stayed 2 nights

    As older people prefer a shower cubicle to a bath.

    View of the port, proximety of pub and restaurants.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    10
    Great place to stop for ferry or if working in the area.
    • Business trip
    • Solo traveller
    • Beautiful Double Room with Harbour View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Clean, tidy and quiet.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    10
    fantastic host and amazing experience!
    • Business trip
    • Solo traveller
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 2 nights
    • Submitted via mobile

    everything was perfect

    great location. perfect host. immaculately vlean! most comfy bed ever! asked about the mattress as i want one for my house!

    Stayed in January 2024

  • Reviewed: 13 April 2024

    10
    Lovely accommodation with a really friendly, helpful host
    • Leisure trip
    • Couple
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 2 nights
    • Submitted via mobile

    No dislikes at all

    Lovely accommodation, spotlessly clean with a really comfy bed and incredible shower and bathroom. The sunroom was a really useful space as well. The host is very warm and welcoming, and great communication both before and during stay. It's in a great location and would definitely book again if need something in this area.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    10
    A lovely place to stay and a wonderful host
    • Leisure trip
    • Family with young children
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 1 night

    nothing

    Everything. The room and en suite were lovely and the sunroom and added bonus. Claudia was really helpful suggesting places to eat etc. Would definitely stay again. Excellent location for getting the ferry the next morning.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Everything was perfect for my stay - The room was lovely and comfortable and Claudia was a very help
    • Business trip
    • Solo traveller
    • Beautiful Double Room with Harbour View
    • Stayed 1 night

    nothing was wrong with the location or facilities

    I met colleagues for breakfast

    Stayed in March 2024

  • Reviewed: 5 April 2024

    10
    I recommend this as a place to stay.
    • Leisure trip
    • Solo traveller
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 2 nights
    • Submitted via mobile

    The bed was the most comfortable I’ve ever slept in. The place was spotless. When I travel, I miss my shower at home the most. But in this case, I would have liked to be able to take the shower home with me. Claudia has prepared a great folder containing great information. This includes restaurants, pubs, activities, and local history.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    10
    Comfortable and very convenient for a short stay.
    • Leisure trip
    • Solo traveller
    • Beautiful Double Room with Harbour View
    • Stayed 1 night

    Nothing.

    The host was very friendly and helpful. The property was very clean and facilities excellent. The location was ideal for the purposes of my visit.

    Stayed in April 2024

  • Reviewed: 3 April 2024

    8.0
    Unique, slightly eccentric, but welcomingand helpful. As a slightly disabled person, I appreciated
    • Leisure trip
    • Solo traveller
    • Beautiful Double Room with Harbour View
    • Stayed 1 night

    The bedroom was not en suite but as it happened this was not a problem. All the information about local cafes, restaurants etc was useless. Newhaven is a dump.

    The bedroom was light and sunny with a good view. It was comfortable and well laid out.

    Stayed in April 2024

  • Reviewed: 30 March 2024

    9.0
    Would definitely recommend to anyone reading this
    • Leisure trip
    • Couple
    • Superior Double Room with Ensuite and Private Sunroom
    • Stayed 1 night
    • Submitted via mobile

    Insanely clean well looked after room

    Stayed in March 2024

  • Reviewed: 28 March 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Beautiful Double Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    Claudia is very kind and attentive. The place was immaculate.

    Stayed in March 2024

  • Reviewed: 28 March 2024

    8.0
    Despite our comments above, the owner was extremely friendly and helpful and the apartment was spotless.
    • Leisure trip
    • Couple
    • Beautiful Double Room with Harbour View
    • Stayed 1 night
    • Submitted via mobile

    At time of booking through booking.com we thought that we were booking a hotel…because that is the criteria that we searching under. We were surprised therefore that it turned out to be a private room in an apartment, i.e. similar to Airbnb!

    Location for ferry. Cleanliness

    Stayed in March 2024

Showing 1 – 25

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