Nothing really.

Comfortable rooms. Good parking. Good breakfast. Helpful staff

Stayed in March 2024

£10 surcharge per person, per visit to use the leisure facilities. This isn’t mentioned anywhere on booking.com and feels very costly for dated facilities. Pool and changing facilities are in desperate need of renovation.

Convenient location, quiet rooms

Stayed in April 2024

Nothing

Good condition, clean, friendly staff, value for money

Stayed in April 2024

There is a small charge of £10 for using the swimming pool. Not very small, in my view. I called earlier to ask about checking in earlier than the standard 2pm, and was told that it was possible but that would be an early check-in charge. The breakfast was okay, but the choice was quite average. The bed was okay but a bit little bit too bouncy for me.

The hotel is in a good location with the country park and reservoir. There is also a nice circular walking route around the hotel. The hotel is also very big, and ample parking space. The breakfast staff members were friendly.

Stayed in April 2024

Leisure club not included in prices and day pass should be valid for 24 hours to cover the next morning, Not for one day if staying overnight.

Facilities in the room.

Stayed in April 2024

Toilet flush was por and bottom of bathroom door was a little rough,and needs more coat hangers.bath needs updating.

Location cleanliness.

Stayed in April 2024

Mattresses were poor

Stayed in April 2024

Bed was too hard No bin liners in the bin Dust on skirting boards Food at bar not great and rather pricey

Good location Friendly staff at reception and bar Nice size room

Stayed in April 2024

Distance to walk from car park to reception and then distance to walk to room184 thereafter.

Stayed in April 2024

The shower was dangerously hot. Set at just below 40 degrees on the dial when we arrived I had to turn it all the way to cold before I could stand under it! If there had been a child they could have been scalded

The hotel was excellent, perfect location for our needs the staff were friendly and our room was clean, comfortable and quiet.

Stayed in April 2024

Swimming pool was an extra charge

Location and price

Stayed in April 2024

The hotel is very out dated. It seemed to be not very busy at all but myself & friends who were also staying at the hotel, were given rooms really far from the reception/ entrance. The bar menu is very limited & the food wasn't particularly good for the price, only late option for food at the bar was Pizza. The pool area was overly busy and it is quite small. The changing rooms in the pool area could really do with a deep clean & a private area to change your clothing. You are exposed to an open plan changing room with the only private area being toilet cubicles (I didn't want to stand in someone elses pee).

Nice comfy bed & friendly hotel staff

Stayed in March 2024

The mattress was uncomfortable it had a spring digging in my back

It was 5 minutes from the location I was heading for

Stayed in March 2024

Poor mattresses and decor needs updating, mould stains around the window. More options at breakfast would be nice ie: other meat options that are not pork.

Facilities-Swimming pool, gym, sauna and steam room

Stayed in April 2024

Food wasn't the best. Bed was a bit lumpy

Rooms clean

Stayed in March 2024

It's nice place, only that on our arrival we were told we have to pay extra for the swimming pool and other things which we thought it was free.

On my arrival, we got very good welcome from the main reception and rooms were very nice nnd clean, staff were very friendly, I enjoyed breakfast too.

Stayed in March 2024

As above

Location good as we visited family nearby. The only downside was that we could not go for a swim unless we all paid £10 each. My grandson was looking forward to swimming as we have stayed before and not had to pay for facilities.

Stayed in March 2024

Bar was extremely expensive

Nice friendly welcome

Stayed in March 2024

Location was close to venue i attended.

Stayed in March 2024

Good service.

Stayed in March 2024

Bar area was cold and drab

Free parking, Good location for the wedding we attended, leisure facilities (not free to all guests) great breakfast

Stayed in March 2024

Breakfast service was a little ad hoc when I initially attended it was service at the table but then they laid out a buffet but failed to tell people who had ordered that they could simply now go and help themselves. However on reporting that hotel said they would take it up and we apologetic about it but it didn't spoil stay.

Room was clean and comfortable, food was good but on the whole the staff friendly and polite and helpful.

Stayed in March 2024

As above, cross to arrive to be told the spa was an additional cost.

I booked the hotel because it had a pool and spa, only to arrive and be told that that was no longer part of the guest experience and there was now a £10 charge. I pointed out that that wasn't on the site when I booked and was met with a blank - well it is now. Otherwise all was fine, bed was great, good bath, food reasonable.

Stayed in March 2024

Very clean room

Pillows were not comfortable at all very lumpy

Stayed in March 2024