Neville Street, Newcastle upon Tyne, NE1 5DF, United Kingdom
#30 of 58 hotels in Newcastle upon Tyne
Guests' ChoiceBased on 5858 hotel reviews
8.1Cleanliness
8.6
Comfort
8.6
Location
9.4
Facilities
8.3
Staff
9.0
Value for money
8.1
Free WiFi
8.2
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End of dialog contentReviewed: 25 April 2024
Paul
United KingdomNothing
Central to where we were going
Stayed in April 2024
Reviewed: 25 April 2024
Michelle
United KingdomHotel was in a fantastic location and met all our needs
Stayed in April 2024
Reviewed: 24 April 2024
Victoria
Isle of ManRoom was far too hot and quite noisy
Great location
Stayed in March 2024
Reviewed: 24 April 2024
Muhammad
United KingdomThe hotel is pleasant but dated. The roooms were clean but definitely not spotless. The staff however, went above and beyond. As it was Ramadan during my stay, and I paid for a room with breakfast, i needed to have breakfast at 4am (before usual breakfast time), the night staff kindly gave me a small continental breakfast at 4am. This was really above and beyond and I am very appreciative especially of the night staff.
Stayed in March 2024
Reviewed: 23 April 2024
Leah
United Kingdomi got the room reduced on a black Friday sale but if I had paid full price I wouldn't be super happy. it was a good stay, but no better than a premier inn imo
it was a lovely room, nice bathroom, comfy bed. super fantastic location, - is literally at the train station which is in the center of town
Stayed in February 2024
Reviewed: 22 April 2024
Martin
United KingdomThe sink set up in the rooms is not practical temp was a bit cool hairdryer upgrade would be nice.
The look and location speed of room availability.
Stayed in April 2024
Reviewed: 22 April 2024
Slighty
United KingdomRoom service phone didnt work, otherwise perfect
Loved it all, breakfast and room service (in the end) fantastic
Stayed in April 2024
Reviewed: 21 April 2024
Scott
United KingdomNothing
Location was fantastic staff were excellent and facilities were great
Stayed in April 2024
Reviewed: 20 April 2024
Hayley
United KingdomGreat location
Stayed in April 2024
Reviewed: 20 April 2024
Radio
United KingdomRoom smaller than expected bed wadmt the comfiest
Bar and hotel location
Stayed in March 2024
Reviewed: 20 April 2024
Jane
United KingdomWe loved the space in the living area / especially the bar stools. Only thing was I couldn’t get the music channel To work on the tv. But we had our phones
Stayed in April 2024
Reviewed: 19 April 2024
Christopher
United KingdomThe room was a little cold for me.
Staff were incredibly helpful and friendly. Rooms were clean and comfortable. Breakfast had a nice range of choices. Perfect location.
Stayed in April 2024
Reviewed: 18 April 2024
Isobel
United KingdomBreakfast was a little oily / burnt but this was picked up by the staff. Bed was a little bit hard but that’s down to preference. The room was really hot but we were able to open the window. We didn’t realise there was a fan in the room!
Amazing location, clean and friendly staff! Located directly opposite the train station, was a quick walk around the city. We drove and managed to get a parking space, priced at £10 for 24 hours. The car park is very small so arrive early to avoid disappointment. The room was clean, had tea and coffee and a mini bar (additional charge so we didn’t use). Breakfast was good, a buffet style so you could help yourself
Stayed in April 2024
Reviewed: 18 April 2024
Elena
United Kingdomit definitely requires some renovation, no bath slippers, some items in a fridge were missing - I didn’t check in advance, so probably they will charge me for that things i’ve never consumed.
location, staff
Stayed in April 2024
Reviewed: 18 April 2024
Sean
United KingdomReally nice hotel, room so comfy and great location
Stayed in April 2024
Reviewed: 17 April 2024
Lauren
United KingdomRoom was very small and aircon was loud.
Excellent location and good breakfast
Stayed in January 2024
Reviewed: 17 April 2024
Alex
United KingdomThe room was very warm even when the weather outside wasn't. I couldn't totally work out why. I didn't choose to have breakfast at the hotel as I felt the price was a bit high at £14.95.
My room was comfortable and ideal for a solo traveller. The staff were very helpful. The location was perfect for my needs and would be very good for anyone visiting the centre of Newcastle. The car park was handy (as long as you arrive early enough to claim a space).
Stayed in April 2024
Reviewed: 17 April 2024
Louise
United KingdomDouble Bed is size 3/4 ok for a single person, I am business traveler and I am not sure about they take £50 from my bank card ( in case of damage??) deposit and refund 14 days ? It indicates lack of trust.
Location, friendly staff,
Stayed in April 2024
Reviewed: 17 April 2024
Mia
United KingdomOur heating didn’t work in our room sadly so it was quite cold. We requested assistance but it was late and it took a while for a member of staff to come back and offer us a different room. By that point it was around midnight so we didn’t want to pack up and move and just got tucked in for warmth. It was very generous of them to offer us another room
Room was very clean and cosy, nice array of free teas and coffees, and the bed was very comfortable. The breakfast was wonderful and you got a lot for only £10. All staff were very polite, kind and helpful.
Stayed in April 2024
Reviewed: 15 April 2024
Gemma
United KingdomRoom was like a sauna
Great for a 1 night stay
Stayed in April 2024
Reviewed: 14 April 2024
Emma
United KingdomGreat location, great value for money!!
Stayed in March 2024
Reviewed: 14 April 2024
Leon
United KingdomGood location next to station.. Comfortable, good sized rooms even for a single. Fairly priced
Stayed in April 2024
Reviewed: 14 April 2024
Michael
United KingdomWell located. Friendly staff.
Stayed in April 2024
Reviewed: 14 April 2024
Anne-sophie
United KingdomOld creaky floor board could be heard from Next room
Nice hotel and location
Stayed in April 2024
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