Friendliness and helpfulness of the staff.

Location. Close but not at the main intersection.

Stayed in May 2024

The location, hotel, and staff were all excellent. The breakfast was great and could be tailored, unlike so many places, so you do t get too much of anything you don't like. The whisky bar was well-stocked, and the staff was friendly.

Stayed in May 2024

N/a

The lady receptionist who also ran the bar was very welcoming. There is nothing to fault. Residents were able to eat takeaways in the bar. I didn’t but that was nice. The whole place looked freshly decorated.

Stayed in May 2024

The staff were wonderful - friendly and very helpful. I really appreciated the use of the lounge in the evenings and after I had checked out (due to the CalMac ferry rescheduling my departure time). And the breakfast was amazing.

Stayed in May 2024

No lifts but that is to be expected in these types of accommodation just makes moving luggage awkward

The room was comfortable clean and just what we needed with a bit of space. Staff were very helpful and accommodating. Breakfast was included and was great nothing like a hot cooked breakfast before venturing out for the whiskey trail. Highly recommended!

Stayed in May 2024

Mattress on the bed was I feel aging.

As a former inn keeper I know that sometimes things are not what one might expect, but how you deal with this is a true reflection of how client focused an establishment might be. I had booked two rooms and my room was exactly as expected, bright cheery and had a great view over the harbour. The bed mattress was a little too soft for my liking and I think might slowly sinking towards the end of its life. That said I did sleep well. The bathroom sink had a loose hot tap as the plastic washer had snapped underneath it. I imagine that trying to get a simple thing like that fixed on Islay is an issue and it caused no problem as the tap worked fine but I would worry how long it might be before a leak happens. The crew who serviced the rooms did a fantastic job and cleanliness was top notch. Breakfast was simple but tasty and there was a good selection of choices. All the staff I engaged with were delightful but a special mention must be given to the ever smiling Kim on reception. Despite facing the main road in Port Ellen the hotel was quiet. Th weather was unseasonably warm and dry and the sun shone long and hard; thus the view from the front of the hotel was fantastic. My friend was disappointed in his room choice. Nothing wrong with the room but simply too small for him and he had selected the wrong room. As the hotel was full he was unable to move room for two nights thus he decided to check out and move to the Islay hotel. No 1 Charlotte Street had no obligation to offer him a refund as it was his choice. However they choose to refund the two nights he had not stayed which is simply 'above and beyond'. If you want a reasonably priced in Port Ellen I would heartily recommend this place and do say hello to Kim from me.....she is a commensurate hospitality professional with many years experience and is also extremely charming.

Stayed in May 2024

Slightly larger room would have been preferable. Doors to rooms could have closed quieter.

Breakfast was superb, facilities made available for eating take-outs back in lounge. Staff super friendly and helpful. Room was small but functional. Location was lovely and tables on lawn overlooking sea was a bonus. Quiet town and hardly any traffic -perfect!

Stayed in May 2024

I booked one of the sea view rooms and it was just spectacular. It was a very spacious room with a very special view. The bed was comfortable and facilities very good.

Stayed in March 2024

Shower in the room was awkwardly positioned, but there's not likely much that can be done since it was just the shape of the room in an old building.

Great location, beautiful views. Staff was super helpful and breakfast was delicious.

Stayed in April 2024

Water boiler must of kicked on later in morning so no hot water.

The room was comfy with great views. The breakfast was wonderful! Lots of choices.

Stayed in April 2024

No complains at all. All was awesome.

Everything.. the hotel, the service, the breakfast, the room, the price. We loved all, everything was gorgeous.

Stayed in April 2024

Website states they have 2 bars, they don’t. Only use 1. Was looking forward to whiskey bar.

Location and staff were fantastic. Very friendly, helpful and welcoming.

Stayed in March 2024

Very friendly staff. Great breakfast. Amazing location.

Stayed in March 2024

Nothing

Great location and had everything we needed

Stayed in March 2024

Nothing

Location, staff, breakfast etc..

Stayed in March 2024

Nothing👍

Location and breakfast😋

Stayed in March 2024

N/A

Location was very good. Walking distance to the Ferry Terminal. Great breakfast. Everything you would need to start the day. Very friendly staff.

Stayed in February 2024

Alls good … add more finger foods at bar

Cosy classy housey feel

Stayed in February 2024

Nothing really but fruit at breakfast would have been a nice addition.

Lovely warm welcome.

Stayed in February 2024

room was really lovelly. Staff were fantastic and attentive. One even offered to pick me up in her car from the airport. will definitely stay at the Charlotte again.

Stayed in January 2024

I got an unexpected upgrade, and the staff were really amazing. I had a night flight and they let me leave my bag to go explore during the day and were happy to let me lounge there until it was time for me to leave for the airport. Will definitely stay again if I’m ever back.

Stayed in January 2024

Everything went well from arrival to departure. All the staff were friendly and professional. The location was first class. My room was very comfortable. I`m looking forward to my next stay.

Stayed in December 2023

The staff are very nice.

Stayed in December 2023

clean hotel. No evening meals but accommodate take aways in the dinning room by leaving out plates and cutlery etc

Stayed in October 2023