Nothing

It was immaculate and extremely well fitted and spacious for a central London home room. Staff were superb. I cannot fault this hotel experience. Jacuzzi was great too.

Stayed in May 2024

The room was perfect. Everything we needed

Stayed in May 2024

Fire alarms went off

Absolutely loved the jacuzzi, kitchenette , great location

Stayed in May 2024

Hairs left in wardrobe let down the otherwise very good stay. Cups far too small.

Very helpful staff. Kitchenette very nearly done and tucked away in cupboard.

Stayed in May 2024

There is no where to put your luggage. The only place you can sit is on the bed and this includes when eating a meal. The room had a tiny desk with one chair, so this doesn’t accommodate two guests a place to sit and eat. There is no information booklet in the room on how to operate the spa or spa lights. Even the person on reception could not help. Suggestions..have an informative booklet in the room, including details on closest tube stations, local mart etc and operating instructions for the spa. Also a tea towel for drying dishes would be handy.

Location of this property is good with two tube stations in close proximity. A short walk brings you to local shops and mini marts. The hop on hop off bus stop is also a short walk from the hotel. Direct access to Hyde Park. The bed was comfortable and the shower was brilliant. Having a kitchenette was useful. The room was cleaned daily with fresh towels. Everything in London is expensive as was the cost of the hotel so I’m not sure I can say value for money.

Stayed in May 2024

Location was incredible, 5 minutes by foot to the Hyde Park. Bed was extremely comfortable and very good price. Staff was very friendly and I received a bed upgrade for free, I loved my stay there.

Stayed in May 2024

The location was excellent and the room had recently been refurbished and everything looked new.

Stayed in May 2024

nothing

the location, cleanliness and the design

Stayed in May 2024

small hotel near Hyde Park

Stayed in April 2024

A little hot in the room did turn down temperature in the bathroom but couldn’t see anything else to use

Where was breakfast? Not aware of this

Stayed in May 2024

We were in room 104. The fire-door made it very difficult to get into the room.

Nice facilities in the room. Aircon great, when we’d worked out how to use it. Double sized bed comfortable - my wife found the mattress a little hard. Compact kitchenette - not used. Bathroom very good with nice shower. The room was very quiet at night - no outside noise…or from other rooms. Great location for access to Queensway tube station. We drove to London and parked in Queensway Q-Park. There is public parking outside the hotel for dropping off luggage etc - £4.45 for an hour.

Stayed in April 2024

Check in felt a little slow. We had an issue with a sensor light in our room that wouldn't turn off. Reception were not helpful in being able to rectify this. However, we managed to find the fuse switch to isolate it.

Really convenient to get to, the room felt large for a central London property. The jacuzzi bath was amazing! A real treat to have in the room. Plenty of kitchen facilities, but we didn't have the need to use them.

Stayed in April 2024

Very convenient central location, close to Kensington Garden and the tube Central Line. Welcoming staff. Comfortable room and bed.

Stayed in April 2024

The aircon was quite noisy - and there were no instructions about how to turn it off - which didn't make for a great night's sleep.

Great location, clean room, and very handy mini kitchen.

Stayed in April 2024

great location, clean rooms and really good value for money

Stayed in April 2024

It was quite cold in the room

Loved the jacuzzi in the room & how safe we felt

Stayed in April 2024

The room was a little bit smaller than what we could see in the pictures but that’s expected for London.

Perfect location near Hyde Park, Kensington Gardens, tube, train and bus stations, and short walk to Notting Hill. Our room was cleaned everyday and had everything we needed. Bathroom and shower were great. We stayed here for five nights.

Stayed in April 2024

Its walkway is not spacious and room is small for 2.

It’s convenient to travel to central area. There are 2 undergrounds just a walking distance away and there are many shops, restaurants, eateries, supermarkets within the area. Room is comfortable and you can cook your own meals. pots, pans and dishes are provided.

Stayed in April 2024

The only thing I would have changed or said what could’ve been better is the comfort of the bed. But I’d definitely book again and recommend.

Room was amazing everything was amazing

Stayed in April 2024

All round a great stay, staff were lovely, room was very nice and the location was great

Stayed in April 2024

Nothing

The room was lovely, the jacuzzi was amazing. Would definitely recommend staying here.

Stayed in April 2024

Bed and pillows very hard

Excellent location Newly renovated to high standard Air conditioning highly effective

Stayed in April 2024

Wifi code in the room would have been good.

This was a great hotel and I don’t understand the negative reviews we’ve read elsewhere. Staff were friendly and helpful, location great, room small but clean, quiet and the kitchenette great.

Stayed in April 2024

Getting in 2 room with luggage is pretty tight

Just need the soap dispenser in shower fixed. Couldn't get soap out but it kept leaking

Stayed in April 2024