13 Main Street, Pembroke, SA71 4JS, United Kingdom
#1 of 6 hotels in Pembroke
Guests' ChoiceBased on 349 hotel reviews
8.7Cleanliness
9.0
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
9.5
Value for money
8.8
Free WiFi
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 12 May 2024
Paul
United KingdomNot much. The shower head mounting could have done with a refurb.
Really happy with our stay in this little hotel. All the staff were excellent and friendly, and the service was top-notch. Comfortable bed in an immaculately clean room. We also ate dinner in the restaurant which was universally enjoyed. Cracking breakfast too.
Stayed in May 2024
Reviewed: 5 May 2024
Irene
AustraliaJust the stairs
Spotless. Excellent walk in shower. (NOT over the bath type) Staff friendly. ‘Peter Garrett’ very helpful
Stayed in May 2024
Reviewed: 19 April 2024
Greaves
United KingdomLovely meals, comfortable room and friendly staff
Stayed in April 2024
Reviewed: 14 April 2024
Tatiana
United KingdomFloor in bathroom was a little bit cold
Very authentic place, lovely hotel and its great that it’s independently owned
Stayed in April 2024
Reviewed: 1 March 2024
David
United KingdomNothing.
Food, evening and breakfast excellent and very generous portions. Location ideal for castle tour .
Stayed in February 2024
Reviewed: 18 February 2024
Daniel
United KingdomNothing
The hotel was very convenient located in Central Pembroke so was great immediate access to the Castle. Loved the history of the hotel and its links to the Castle from Medieval times. The room was very pleasant with all the usual good facilities and the bed was very comfortable making for a good night's sleep. Booking a table in the restaurant was simple and straightforward and the food was delicious when it arrived and was reasonably priced. The breakfast was also lovely and served very well. The service at dinner and breakfast was very prompt from staff with little time waiting for food being ordered and it being served. The staff were also pleasant and friendly making you feel welcome at the hotel.
Stayed in February 2024
Reviewed: 16 February 2024
Judith
SpainIn the background all night there was a sound of a generator running.
A lovely warm welcome on arrival by the reception gentleman. The room lovely with tea and coffee supplied. Walkin shower with plenty of room which I requested as I'm disabled . The bed extremely comfortable, and a view from the bedroom window overlooking the courtyard. All in all great.
Stayed in February 2024
Reviewed: 5 February 2024
Thomas
United KingdomHonestly can't think of anything.
Good sized double room, powerful shower with consistent heat, good WIFI signal, parking out back, good food in the restaurant and breakfast was good too. Overall a good place to stay in Pembroke.
Stayed in January 2024
Reviewed: 1 February 2024
Paul
United KingdomLovely room,and friendly staff. Breakfast was 10 out if 10
Stayed in January 2024
Reviewed: 15 January 2024
Jan
United KingdomWe had an evening meal which was very good. The cooked breakfast was also well presented and tasty.
Stayed in January 2024
Reviewed: 5 January 2024
Ronald
United KingdomNothing
Breakfast was excellent - only stayed two nights but both breakfasts were 10 out of 10. Parking was directly at the rear of property and NOT a public car park which has an arrangement with the hotel.Freindly staff.
Stayed in January 2024
Reviewed: 30 December 2023
Plumbley
United KingdomNothing
Warm and welcoming , excellent food 😋 All staff were very helpful and welcoming.
Stayed in December 2023
Reviewed: 8 December 2023
Carol
United KingdomNothing to dislike
The food and location was good, staff friendly and helpful
Stayed in December 2023
Reviewed: 16 November 2023
Stuart
United KingdomThe car park rear of hotel can get a bit congested if you have a larger car etc, but there is a big public car park too just around the corner which is free overnight up to 9am.
Stayed here many times before over the years - always very good in all respects.
Stayed in November 2023
Reviewed: 5 November 2023
Michael
United KingdomIt was all great, in spite of the rain
Superbe dinner with fresh local fish. Good value for the quality. Very friendly staff and mine host. Would like to return for longer.
Stayed in November 2023
Reviewed: 1 November 2023
Michael
United KingdomNice en-suite room in quaint building. Good breakfast,large choice. Good service. Nice little bar.
Stayed in October 2023
Reviewed: 25 September 2023
Alex
United KingdomN/A
The location is well situated for those who want to be in the surrounding area of the castle and town with ease of access. The location was not bad at all for the age of the property with its history.
Stayed in July 2023
Reviewed: 18 September 2023
Kevin
United Kingdomcheck in was easy very helpful chap, room was comfortable, great shower hot water, location was fab as was the breakfast
Stayed in September 2023
Reviewed: 11 September 2023
Janet
United Kingdomexcellent food and staff.
Stayed in September 2023
Reviewed: 5 September 2023
Ian
United KingdomRoom a bit dated but clean and comfortable bed
Good central location. Excellent selection of food in the restaurant
Stayed in September 2023
Reviewed: 5 September 2023
Peter
United KingdomBetter quality sausages.
Good cooked to order
Stayed in August 2023
Reviewed: 31 August 2023
Charlson
United KingdomVery nice breakfast.
Stayed in August 2023
Reviewed: 30 August 2023
Andrew
United KingdomNothing
Central and great for me commuting to work. Clean rooms, helpful staff, good food and close to local amenities.
Stayed in August 2023
Reviewed: 24 August 2023
Victor
United KingdomGood breakfast freshly cooked to order with wide menu choice
Stayed in August 2023
Cahors, France
Dinkelsbühl, Germany
Ischia, Italy
Kendall, USA
Foshan, China
Arequipa, Peru
Porlock, UK
Tallinn, Estonia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content