Only food available in the evening was £30 three course dinner. Bar snacks only available to 5 pm. Don't always want a big meal so had to go elsewhere for smaller. Staff were sometimes too efficient in taking plates away! Felt a little old-fashioned at times, which has both pros and cons.

The rooms were very comfortable and there was a great view. Everything we needed was available. Staff were very helpful and efficient. Good location for public transport and walking to Patterdale and Glenridding.

Stayed in May 2024

Water from the shower not contained in bath tub so floor would get soaked. Our window couldn’t close all the way.

Stayed in April 2024

Bit expensive considering the facilities, also food and drink expensive.

Good food, old school Lakes hotel with friendly staff. Location hard to beat.

Stayed in April 2024

Lack of hot water at night Too hot quilt

Location

Stayed in April 2024

Nothing.

Pleasant, helpful staff.

Stayed in April 2024

Comfortable lovely staff nice views

Stayed in February 2024

There was a bit of a smell when we first went into the room when we arrived. The outlook from the bedroom window was looking out onto scaffolding.

The bed was very comfortable, breakfast was very good plenty to eat and a good choice of food. The location was ideal for where we wanted to visit. No problem with parking. Good entertainment on one of the nights we were there.

Stayed in February 2024

Would prefer more choice of meals rather than a fixed three course meal. Only one choice for Vegetarians and Vegans.

Friendly staff, lovely location, comfortable beds.

Stayed in January 2024

a bit dated

great food and comfy

Stayed in November 2023

Really nice feel. Cosy and location just perfect

Stayed in November 2023

Breakfast more than acceptable. Found the bedrooms rather small and the "double" beds actually seemed more three-quarters size with no firmness on the edges which if you turned over felt as if you could fall out of bed.

Stayed in November 2023

The only thing I didn't like was the fact that they only had one option for dinner and that was a three course meal,not everyone can eat a three course meal but you still pay the same price

Bar service good, good entertainment on the Saturday night, very friendly staff.

Stayed in November 2023

The bathroom was fine but could do with an upgrade. A bit dated.

Great location. The room was comfy and clean. The breakfast was ample and delicious.

Stayed in November 2023

Bathroom could do with upgrade but on the whole a lovely wee hotel and will definitely stay again

Stayed in November 2023

The quality of evening meal poor. Quantity good but quality poor. Disappointed.

Location good. Breakfast good. Evening meal poor.

Stayed in September 2023

Location. Food. Bed. Hotel. Staff.

Stayed in October 2023

Depending on what you do, location could be remote, with only bus that runs once an hr or two. Dinner time cut off at 8pm - was surprised as we arrived late and there was no food option around this area and the hotel kitchen was closed already when we arrived at 830.

Booked for Hellvelyn Hike, so location was pgreat for that. The staff was friendly. Room was clean and homely. Can order for breakfast pack, though not available time 8am, which didnt work out for my hiking departure. Dinner option is welcomed as no restaurance except a small pub nearby. Nice Ullser water just at the door.

Stayed in August 2023

Outside drive surfaces in the hotel car park and overflow are very poor in places. There should be allocated places for loading as our arrival was not pleasant driving round the front to not be able to park, then to a potholed overflow car park access. Some of the hall and stairs carpets are dirty and horrible pattern and need replacement. The common rooms are rather characterless but mountain views and the pictures improve them. The twin bedroom was smaller than expected with not much room for sitting or storage.

Breakfast and Dinner were very good each day. The location is very good, mountain views nice and convenient for tours and walking. The staff were polite and attentive. Our best like is that for once this is a no dog hotel including the bar and restaurant and some customers should book because of this.

Stayed in October 2023

With the exception of Andrea in the restaurant, the other staff in the bar and restaurant seemed unhappy and lacking in conversation and smiles at times.

Great buffet breakfast on offer. 3 Course evening meal was good value for money on both nights. Good pricing on drinks.

Stayed in October 2023

Everything was good. This is underrated an very good stay over

Very friendly and helpful staff.

Stayed in September 2023

Only small thing was size of TV in room, bit small for my ageing eyes. Otherwise everything fine.

Great value for area. Nice breakfast. Evening meals good value and much improved from last visit. Lovely staff. Third visit this year and l've never visited a hotel more than once in a year.

Stayed in October 2023

Nothing

Very helpful staff . Good service at meal times .

Stayed in October 2023

We were there for a charity walk around Ullswater Lake and new we were going to miss breakfast on our first morning's stay. We requested some fruit/croissant which was agreed, however it had been forgotten to do. The pillows were very thick (for my husband) and the mattress was too soft which caused us both to roll and sink into the middle of the mattress.

Very warm welcome by all three receptionists, in particular by Lydia. She told us about the hotel, its facilities and was knowledgeable of the area. Our room was cosy and warm. Breakfast was delicious and there was plenty of food to choose from. Helpful bar and breakfast staff too.

Stayed in September 2023

Dinner portions were far too big. Food quality was very good but huge portions resulted in too much food waste.

Stayed in September 2023