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Reviews of Pontac House Hotel 3 stars

St Clements Bay, St Clements, JE2 6SE, United Kingdom

#1 of 3 hotels in St Clements

Guests' Choice

Review score

Based on 144 hotel reviews

8.6

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.1

  • Location

    9.1

  • Facilities

    8.5

  • Staff

    9.5

  • Value for money

    8.7

  • Free WiFi

    8.3

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Showing 76 – 100

  • Reviewed: 4 July 2021

    9.0
    Excellent location and stunning views
    • Leisure trip
    • Solo traveller
    • Twin/Double Room - Sea View Balcony
    • Stayed 3 nights
    • Submitted via mobile

    No negatives fir me

    Lovely heated pool , quiet friendly hotel , nice breakfast and spacious room with a sensational view

    Stayed in July 2021

  • Reviewed: 4 July 2021

    9.0
    Superb
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Very comfortable, good food with a varied menu, very friendly service

    Stayed in July 2021

  • Reviewed: 5 June 2021

    10
    Fantastic Hotel
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    We stayed here for four nights. Although the property looks a little old fashioned we had an amazing time. It is a family tun hotel- all the staff are very helpful and friendly. And the craic was great. The hotel is kept very clean and there are well maintained gardens surrounding a heated pool which is very private. The chef is amazing and the food is extremely tasty and you will not feel hungry after dining here. There is a good range of food. It is worth paying extra for a sea view room which has a balcony with a table and chairs. Across the road there is excess to the beach. Outside the hotel there are bus stops on either side of the road with 15minute services in either direction. Would definitely recommend this hotel.

    Stayed in June 2021

  • Reviewed: 9 October 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Staff were amazing hotel is clean. New towels daily. Towel for the pool toiletries provided. Breakfast plentiful. Gorgeous views of the beach. Bus stop outside.

    Stayed in October 2023

  • Reviewed: 16 September 2023

    7.0
    Excellent location, great staff but needs a refurb especially shower
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 5 nights

    Shower. Bed valence grubby. Room very hot. Food (but it seemed to suit most of the regular guests ). No front entrance so had to walk to back of hotel to get in and out.

    Location, outstanding view, balcony, easy transport links. Friendly, efficient staff. Nice cotton sheets.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    7.0
    Nice hotel but the room wasn’t value for money
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Country View
    • Stayed 4 nights
    • Submitted via mobile

    We were given a room next to a huge kitchen vent which was noisy and smelly. The second 2 nights we were moved but there was no double bed. Pool needs a repaint.

    Traditional hotel in a peaceful location opposite the beach and next to the bus stop. Good food and relaxed atmosphere.

    Stayed in August 2023

  • Reviewed: 19 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Country View
    • Stayed 6 nights
    • Submitted via mobile

    Over charge on accommodation.

    Nice view. Accessibility to public transport fantastic.

    Stayed in August 2023

  • Reviewed: 13 July 2023

    1.0
    Unwelcoming. Staff at breakfast were so unfriendly and rude
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Country View
    • Stayed 3 nights
    • Submitted via mobile

    Staff awful not welcoming or friendly at all. Fire alarm went off during the night and it was shambolic. No protocol at all and didn't even want to call fire services to check why it triggered alarm with strong burning smell. Unbelievable and lots of guests still in rooms sleeping.

    Nice Seaviews

    Stayed in July 2023

  • Reviewed: 4 July 2023

    7.0
    Value for money hotel, ideal for short stay.
    • Leisure trip
    • Couple
    • Twin/Double Room - Country View
    • Stayed 4 nights
    • Submitted via mobile

    Water pump noise.& wonky toilet seat. Otherwise all ok. Would benefit from thermostatic shower being fitted.

    Staff were lovely

    Stayed in July 2023

  • Reviewed: 20 June 2023

    6.0
    Really great staff and location. Thank you.
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is outdated and needs a refurbishment. Some new mattresses and beds are needed. The showers could also be updated to more modern mixing units so that you don’t have to fight your entire shower from getting scolded by hot water.

    The location was amazing. The staff were super friendly and the breakfast in the morning was really good! The hotel was clean and tidy.

    Stayed in April 2023

  • Reviewed: 25 May 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Twin/Double Room - Country View
    • Stayed 6 nights
    • Submitted via mobile

    We booked 6 days for £766.02 and were given a room on the 3rd floor with no lift. We asked to be moved to another room and it was said to be an additional £480. Menu card without prices, final bill confusing. The dining tables we were assigned were very small, although there were larger ones that were supposed to be reserved for others who didn't come for breakfast. The bathroom ventilation in the room only worked when requested, the kettle had to be on the floor and there was only one socket behind the bed.

    Stayed in May 2023

  • Reviewed: 15 May 2023

    7.0
    Had a lovely relaxing time at this hotel and would book again
    • Leisure trip
    • Solo traveller
    • Single Room with Garden View
    • Stayed 4 nights

    Outdoor pool not in use as didn't open until May. Didn't see this in description of Hotel facilities.

    Fantastic breakfast (only booked as bed and breakfast)with great view overlooking sea, clean, comfy and very friendly staff at hotel. Peaceful, relaxing location. Lovely wee garden and the bus stop is at the bottom of the road with regular bus transport. I was a single guest and had a really good size single room. Would book this hotel again.

    Stayed in May 2023

  • Reviewed: 10 November 2021

    7.0
    Enjoyable,wood stay again
    • Business trip
    • Solo traveller
    • Single Room with Garden View
    • Stayed 4 nights
    • Submitted via mobile

    everything was fine

    I enjoyed the location.it is a confortable hotel.easy access. I liked it.i’d compa It to a Normandy styled hotel. Confortable bed,I had everything I needed. Lovely towels,plenty of them. Nice bathroom heating.

    Stayed in October 2021

  • Reviewed: 8 November 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Quaint and traditional Breakfasts cooked to order and served Friendly staff

    Stayed in November 2021

  • Reviewed: 27 October 2021

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 6 nights
    • Submitted via mobile

    Awful worst place I have ever stayed mattress should ne condemned

    Stayed in September 2021

  • Reviewed: 21 October 2021

    7.0
    Very good
    • Leisure trip
    • Group
    • Twin/Double Room - Sea View Balcony
    • Stayed 1 night

    Better weather😂😂😂😂

    Only stayed one night and had to leave early so was only able to have continental breakfast, but would have liked to try full breakfast Staff very obliging

    Stayed in October 2021

  • Reviewed: 15 October 2021

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Single Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    The decor in my room was slightly dated

    Food was great, staff very friendly

    Stayed in October 2021

  • Reviewed: 25 September 2021

    7.0
    Comfortable place to stay
    • Solo traveller
    • Twin/Double Room - Sea View Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Not applicable

    Lovely warm swimming pool

    Stayed in September 2021

  • Reviewed: 28 August 2021

    6.0
    Good for one night
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Sea View Balcony
    • Stayed 1 night
    • Submitted via mobile

    The evening meal was a very poor standard -very bland and poor vegetarian .

    The staff are extremely helpful .pool was enjoyed by our boys .

    Stayed in August 2021

  • Reviewed: 18 August 2021

    7.0
    Nice staff, but hotel is dated
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 4 nights
    • Submitted via mobile

    While the property is clean, it’s quite dated and the room had quite a noticeable musty smell. There is hardly any noise insulation, so you can hear everything from the room next door and above. While we had a balcony, it was on the ground floor, we were told that the higher floors with the views are kept for the regulars.

    Pool area was really nice and Well kept, the pool was also nice and warm. The staff were lovely and welcoming. The breakfast is a waiter service with a large choice. Hotel is opposite the beach and a bus stop, the buses are every 15 mins and offer a great cheap service. There is a pub down the road which serves good food, but apart from that everything is a short bus ride away.

    Stayed in August 2021

  • Reviewed: 14 August 2021

    7.0
    Pontiac House
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 3 nights
    • Submitted via mobile

    They should make it clear balcony is no smoking before you book. Bathroom could do with an upgrade.

    The food was good and had a lovely sea view room.

    Stayed in August 2021

  • Reviewed: 12 August 2021

    5.0
    Ok but expensive for this style of hotel and wouldn’t return- sorry.
    • Leisure trip
    • Family with young children
    • Twin/Double Room - Country View
    • Stayed 1 night
    • Submitted via mobile

    Hotel was very dated with furnishing and style - also smelt very musty. Could go with a major over haul. Games room was advertised but has now gone.

    Breakfast was ok but format and options very dated

    Stayed in August 2021

  • Reviewed: 27 July 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Twin/Double Room - Sea View Balcony
    • Stayed 11 nights
    • Submitted via mobile

    Lack of atmosphere. Very suitable for older age group who like a quiet break. Drinks and meals a little more expensive than other hotels we’ve tried in the area. Staff were excellent even though they worked very hard from dawn till dusk. In my opinion they could do with at least one more staff member. Felt sorry for the staff who had to do shifts restaurant, bar, room service and also take turns at cleaning the rooms at times, they looked a little overtired yet were extremely helpful and pleasant

    Very quaint and old fashioned hotel. But service and cleanliness made up for it. Service and staff were excellent and traditional. Location great. Bus stops on both sides right at the door every 15 minutes. Beautiful heated pool in a garden setting

    Stayed in July 2021

  • Reviewed: 22 July 2021

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Twin/Double Room - Country View
    • Stayed 4 nights

    Staff attitude, regimented seating for meals

    room

    Stayed in July 2021

  • Reviewed: 2 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Twin/Double Room - Country View
    • Stayed 4 nights
    • Submitted via mobile

    The shower could have been more powerful

    Great location out of town directly opposite a regular bus service. The staff were fantastic and very friendly.

    Stayed in August 2023

Showing 76 – 100

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