City Centre, 53 Piccadilly, York, YO1 9PL, United Kingdom
#81 of 104 hotels in York
Guests' ChoiceBased on 3416 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.0
Facilities
8.2
Staff
9.1
Value for money
7.9
Free WiFi
8.6
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End of dialog contentReviewed: 25 April 2024
Colin
United KingdomGood location and good facilities friendly staff
Stayed in April 2024
Reviewed: 24 April 2024
Joanne
United KingdomPlease see above.
I had to have eye surgery and it was not expected. You would not allow me to change dates and that’s why I rate you lower. You never gave me an option to book a refundable reservation via booking.com. In sight of this. I could not attend my mini break at your hotel. I called up and no compassion was provided and hence quite unprofessional dealing with you. If you’re able to offer me a change of dates then I’d be pleased to come and rate you higher. I’m sure your hotel is a great place to stay. Many thanks joanne
Stayed in April 2024
Reviewed: 23 April 2024
Sinclair
United KingdomThe view
The location was good. The staff were all lovely. Our room was comfy
Stayed in April 2024
Reviewed: 23 April 2024
Gemma
United KingdomThe bed was uncomfortable
Excellent friendly staff service. Very clean. Good choice of breakfast.
Stayed in March 2024
Reviewed: 23 April 2024
Jothinder
United KingdomShowers was either way too hot or way to cold. Told receptionist- changed from too hot to too cold. With young kids this wasn’t great.
Nice clean hotel, staff were nice.
Stayed in March 2024
Reviewed: 22 April 2024
Peter
United KingdomNo breakfast included for the first time in a few bookings
clean and comfortable
Stayed in April 2024
Reviewed: 20 April 2024
Lily
United KingdomWe never got our £30 damage deposit back and left it pristine as we found it
Lovely and quiet
Stayed in March 2024
Reviewed: 20 April 2024
Walters
United KingdomNo parking
Location
Stayed in April 2024
Reviewed: 18 April 2024
Aylin
MaltaCleaning
Staff
Stayed in April 2024
Reviewed: 17 April 2024
Emma
United KingdomNo bath in my room
Great location, close to the walls and in a quiet location. Felt safe and close to the city, shops and bars. Staff were helpful - changed my room when I arrived as wasn't comfortable having a connecting room. Gym was great.
Stayed in April 2024
Reviewed: 15 April 2024
Bayarchimeg
MongoliaMaybe price of breakfast
Breakfast was over priced only because Wetherspoon cross road
Stayed in April 2024
Reviewed: 15 April 2024
Chloe
United KingdomBar staff wasn’t the best host
Fine
Stayed in March 2024
Reviewed: 14 April 2024
Julie
United KingdomTV was too small for the room. Two Queen bed’s, only one TV. KRUP coffee machine, no pods to use it.
Location
Stayed in April 2024
Reviewed: 10 April 2024
Sam
United KingdomThe room was a little small for 1 adult and 3 kids. Sofa beds are not fit for purpose.
The staff at this hotel are extremely friendly and helpful.
Stayed in April 2024
Reviewed: 9 April 2024
Lee
United KingdomThere was no air con and very noisy with the window open
Only a short walk into the city
Stayed in April 2024
Reviewed: 9 April 2024
Julie
United KingdomThe shower control wasn’t easy to get the temperature right, plus the hot water was boiling and I’m glad I wasn’t with any children, also the extractor fan in bathroom never came on so the rooms very steamy
Local to York city centre, bed were very comfortable
Stayed in April 2024
Reviewed: 8 April 2024
Cordelia
United KingdomBed very hard uncomfortable
Stayed in April 2024
Reviewed: 7 April 2024
Dhiren
United KingdomThe size of room is quite small when the sofa bed is in use as a family room but we were only really in the room to sleep and shower as we were out most of the day, so this was fine.
The hotel location is great and it is only a short walk into the main centre of the town, it is fairly quiet where it is and Surinder (Hotel manager) and his team were very friendly, hard working and helpful. The breakfast was good and the hotel had a lobby where you could just sit and relax, have a drink and play some games!
Stayed in April 2024
Reviewed: 6 April 2024
Frank
United KingdomLocation was great for exploring York as a family with younger kids. Good range of options at breakfast. The deputy manager at breakfast made us feel very welcome each morning and went above and beyond with my two daughters who thought she was the best!
Stayed in April 2024
Reviewed: 6 April 2024
Sallly
United KingdomIdeal.location for exploring York. Easy walking distance to city centre .
Stayed in April 2024
Reviewed: 6 April 2024
Charlene
United KingdomThe room was quite snug for four of us but this wasn’t a major issue really as for the price we paid it was suitable for what we needed.
The location was excellent with everything on your doorstep (which was great for a child who isn’t keen on walking far). The staff were all really welcoming and went out of their way to be accommodating with any requests we had. There was a good choice at breakfast which ran until 10 daily. The room was good value for money for a family of 4 wanting a quick get away in the city.
Stayed in April 2024
Reviewed: 5 April 2024
Alena
United KingdomMy stay was comfortable: the room was warm and the temperature was easy to control; the bed was comfortable; and the bathroom was clean with a powerful shower. The room had a hairdryer and a coffee machine, which were very good. The location is perfect - right in the centre of the city.
Stayed in March 2024
Reviewed: 4 April 2024
Rob
United Kingdomfriendly staff
great location
Stayed in March 2024
Reviewed: 3 April 2024
Morgan
United KingdomExpensive for what it was, no mini bar
Great pillows and good location
Stayed in March 2024
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