Forest Road, Horsham, RH12 4TB, United Kingdom
#6 of 16 hotels in Horsham
Guests' ChoiceBased on 268 hotel reviews
8.8Cleanliness
9.4
Comfort
9.2
Location
8.9
Facilities
9.1
Staff
9.6
Value for money
8.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 August 2022
Dylan
United KingdomThe whole facility was excellent, I would thoroughly recommend it.
Stayed in August 2022
Reviewed: 15 August 2022
Jayne
United Kingdombeautiful surroundings
Stayed in August 2022
Reviewed: 5 August 2022
Dionne
United KingdomJacuzzi had a rim of dirt around the top, but it didn't stop me using it. I can't fault anything else.
Breakfast was ideal. I was able to be specific about my full English order and chef made it to my liking which is rare for a hotel charging a good rate.
Stayed in August 2022
Reviewed: 1 August 2022
Nitin
United Kingdomamazing staff. night porter was amazing and helped me check in and find a room part minute, due to flight cancellations
Stayed in July 2022
Reviewed: 31 July 2022
David
United KingdomGreat location - convenient for Horsham but very quiet. Plenty of parking, good size room, great food and very helpful staff.
Stayed in July 2022
Reviewed: 30 July 2022
Soronel
South AfricaNothing
The pool
Stayed in July 2022
Reviewed: 29 July 2022
Paola
United KingdomNothing
Clean, excellent service, beautiful setting, good breakfast and facilities
Stayed in July 2022
Reviewed: 28 July 2022
Andrew
United KingdomNothing to dislike
Quiet and comfortable with good parking.
Stayed in July 2022
Reviewed: 15 July 2022
Adrian
CyprusThere was a confusion over food ordered at the bar. The ordered meal did not arrive. However, it was not charged to my account. It's a pity that breakfast finishes at 09:30: 10:00 would be better.
Location is superb although a bit isolated. There were light blankets available to replace the now-ubiquitous duvets (which are horrible in summer weather!) This is a real 'plus'!
Stayed in July 2022
Reviewed: 30 June 2022
David
United KingdomA more comfortable bedroom chair would be nice!
Great location - very peaceful but easily accessible. Brilliant staff, all very friendly and helpful. Excellent food.
Stayed in June 2022
Reviewed: 28 June 2022
Ian
FranceNothing - perhaps the wall-mounted TV could have been a bit bigger - but I’m being picky….
Lots of parking space, a feeling of roominess throughout the building (wide corridors) and an extremely generous size room that was exceptionally clean and well presented.
Stayed in June 2022
Reviewed: 20 June 2022
Byron
United KingdomI cannot think of anything. The only thing was in the disabled room (room 10). The toilet roll holder could be moved. I did mention it to the receptionist.
Breakfast was excellent. The stay was exceptional & the staff went above and beyond what was required of them.
Stayed in June 2022
Reviewed: 5 June 2022
Ruth
United KingdomLovely location with fabulous walks, nature and great food options. Had all facilities to myself for the entire stay.
Stayed in June 2022
Reviewed: 1 June 2022
Trevor
United KingdomBreakfast could have started earlier but frankly I am struggling to find something to criticise. The quality of the breakfast was great.
Friendly and helpful staff. Exceptionally quiet rooms overnight that were comfortable and well appointed.
Stayed in May 2022
Reviewed: 31 May 2022
John
United Kingdomnothing
clean, super friendly,
Stayed in May 2022
Reviewed: 26 May 2022
Katie
United KingdomBeautiful for a few nights stay, very welcoming and lovely staff, excellent breakfast and dinner very reasonable.
Stayed in May 2022
Reviewed: 23 May 2022
Michael
United KingdomBathroom could benefit from some tidying up.
Breakfast good. Location good
Stayed in May 2022
Reviewed: 8 May 2022
John
United KingdomNo “king size” beds - only double, which at our age seemed too small
Beautifil location & grounds Superb breakfast Friendly, helpful staff
Stayed in May 2022
Reviewed: 1 May 2022
James
United Kingdomnothing
location, lovely spacious rooms, excellent friendly staff, great service, tasty food.
Stayed in April 2022
Reviewed: 23 April 2022
Deirdre
United KingdomNothing
Light airy room and quiet location
Stayed in April 2022
Reviewed: 21 April 2022
Tanya
United Kingdomsuperb facilities, fabulous food and friendly staff- perfect work stopover - couldn’t have asked for more
Stayed in April 2022
Reviewed: 13 April 2022
David
United KingdomFood was amazing - Steak and chips but absolutely cooked to perfection. Room was cosy and warm with a ceiling fan that is almost silent. The pool and Spar facilities are excellent and clean. I couldn't have relaxed any more if i wanted. Staff are all great, Reception, Bar & the breakfast girls too! Breakfast was great too, huge selection of everything you'd want!
Stayed in April 2022
Reviewed: 1 April 2022
Jas
United KingdomMaybe a more wider selection of food on the bar men/
Breakfast was great and it was a very relaxing satay.
Stayed in March 2022
Reviewed: 13 March 2022
Herman
United KingdomVery well maintained with excellent facilities
Stayed in March 2022
Reviewed: 11 March 2022
Dean
United KingdomCould have had a bigger selection of bar food
Staff couldn't be more friendly and helpful
Stayed in March 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content