Shower access we managed but some people would struggle to get in to it it was a norrow access

Nice big rooms

Stayed in May 2024

Opposite your shower is a white, blurry curtain that was not enough for privacy, which made me feel a little uncomfortable.

Close distance to the beach, clear instructions to self-check-in, spacious room

Stayed in May 2024

The shower was too cold of scalding hot. The tap was wobbly . The heaters didn’t all work. Overall everything else good .

Loved that tea and coffee and some milk was provided also clean towels and bedding. The location and view was just perfect.

Stayed in April 2024

Apartment was very basic and had some areas that I would class as “dirty”.

Good location

Stayed in April 2024

The heating in the room did not work. I contacted the property and didn’t get a response so we were a bit cold whilst in the room!

It was a lovely clean property, nice tea and coffee facilities and a shower. The bed was extremely comfy and the location was perfect for what we wanted to do in Whitby. I loved the aesthetic, the ammonite door handles were fab!

Stayed in March 2024

The bathroom was a bit of a squeeze, especially when you're pregnant

Big space and close to beach and town. Great views

Stayed in March 2024

It wasn't the cleanest. The bed was uncomfortable. Pillows where very thin. Very noisy neighbours who kept setting the alexa off in our room

Love the position.

Stayed in February 2024

The furniture in the living room were a little bit worn, looked dull and dated, but not dirty? The heating were not set very well, come on in the middle of the night so wake up sweating and then cold in the morning when we get up and had to put fire on! Suppose to tell 'Alexa' to turn on/off heating but didn't work.

The location were excellent for us as we were in the Pavilion all weekend. We were all self catering, so no food were included. Some took their own food and were very pleased with all the facilities.

Stayed in May 2022

No face to face contact with anyone or information provided in accommodation as how to get breakfast or use of the swimming pool

Stayed in August 2021

Parking is a nightmare, paying in advance for parking doesn’t guarantee you a parking space. They are very strict with 4pm check into the property which I really don’t understand when you have to check out at 9:30am! We were given a code from 1:30pm because it was ready but we’re not allowed in. The double room was great and in the middle of the property but the back room was soooooo noisey. Noise echoes around the courtyard and me and my son were up by 3am from the seagulls. We moved the mattresses into the lounge the second night to get some sleep. The curtains are only just hanging on and don’t stop any light coming through because they are so thin. Getting into the property was a challenge the keypad only worked sometimes. Getting out was harder as there was no door handle which must be a serious breach of health and safety. In a fire I’m not sure I could have got out. Any elderly definitely would not be able to. Alexa is also fine for people who can use it. But elderly people may struggle and it’s the only way to turn on the heating. Ideally a control over the volume would also have been good. The children above us played music so loud we knew exactly what was being heard and every word. The location is its best feature.

The property was a good size and the location was good.

Stayed in August 2021

we didn't like the climb up 5 flights of stairs because the lift was out of action, when booking was told there was parking then realised you had to pay and as for getting in the room with the touch key pad it was a nightmare, needless to say we won't be staying again

Stayed in July 2021

Was there supposed to be parking cards as notified on entrance door

Stayed in May 2024

There are a number of things.. 1. The heating . It was an unusually cold April weekend. The heating said it was controlled by a preset thermostat but to make sure the heaters were turned on. All heaters were switched on but the house was cold especially the bedroom and bathroom and the actual heating never turned itself on the entire time . I am recovering from a heart attack last year and a further stent insertion in February and with the medication I am on needed to spend the weekend wrapped in the duvet just to keep warm. The fire in the living room eventually got the living area to an ok temperature, but we couldn't leave this on when going out so returned back to the cold. On the first night we ended up just going to bed to keep warm not what I would expect from paying 250 for the two nights 2. The access to the shower is ridiculous and could be classed as dangerous and a potential slip or trip hazard having just a small gap between the walls to squeeze through, anyone larger than myself could not of showered or easily slipped squeezing through. 3. The TV was last limited to only 5 channels (BBC and c4 the only ones to watch)as the others were displaying no signal. Not great for the rained in sunday in the cold room 4 no basic cleaning or drying for dishes, sponge cloth, towel We have visited Whitby frequently over the past 7 years and I have to say out of the 15 or more places we have stayed this on ranks bottom. Please contact me back as I am looking to complain and would like compensation for the poor weekend we spent there after looking forward to it after a hard few months Andy

The main room was very basic but just ok for a weekends stay. The bed however was comfortable

Stayed in April 2024

Everything apart from location , very grubby . Had to call 3 times just to be able to get into my room , heating was going on and off. Was told I can complain over phone as was just a foreign girl on her own no manager or supervisor with her , Awfull experience never again would I stay there I would rather freeze to death sleeping on The beach

The location

Stayed in April 2024

The bed linen was dusty. I couldn’t bear to sleep the second night booked and came home early. Serious need of airing. No bbc on tv. No dish cloth

Location great

Stayed in April 2024

Over 70 stairs to get to the top so no good if you have mobility issues (this was not told to us before arrival) lift said permanently out of order but if you paid £20 you could get a key from reception? However there are further stairs to get to this particular apartment. We had no heating, no hot water, blinds did not shut, dirty towels, no bath plug, WiFi didn’t work, marked tables, hole in the wall, unable to shower/ wash hands/ dishes/ keep warm. Unhelpful staff when called out of hours, did put heating on but water issue was not fixed even though they said it would be. Dirty sofa and chairs, no heating in bedrooms - only living room when eventually put on manually by the staff over the phone (you don’t have control of the heating). Loose cables well electrical wires hanging out the walls, one of the main lights in the living room does not work and very strong cigarette smell although it’s a no smoking building. They are refusing to refund, despite all issues listed and advised we could not clean, shower, sleep. They don’t see this as a problem so booking.com are being great and helping. Do not waste your money on this stay in the two bedroomed apartment sea view Royal 9. K

Good location

Stayed in April 2024

The room was cold heater didn't work , no optional blankets. No WiFi. Sent a message to ask for WiFi code and about heater , I've checked out and am still awaiting a response from Discovery .

Location was great

Stayed in April 2024

Shower was either too hot or too cold.

Right in the heart of Whitby, everywhere we needed was in walking distance and it was a good value for money.

Stayed in March 2024

Looks very worn tbh ,we only stayed one night ,Anything more we would have just went home ,It's bit like a scruffy flat your mate had when he was 17,

Stayed in March 2024

No heating in rooms had to phone up to get heat 3No times as this went off living room and kitchen was cold most of the time.

No breakfast

Stayed in March 2024

shower either red hot or flat cold no tea coffee etc

Stayed in October 2021

needed more toilet roll in the room

close to the town centre clean and tidy fab place

Stayed in September 2021

The Fridge FROZE some of the drinks , Needed a hand rail in the shower , i have a bad ankle & my daughter has HEMIPLEGIA affecting one side of her body we both felt the lovely shower was too slippy . Although accomadation was clean the cleaner was not thorough because there was an empty loo roll on floor near toilet and the drains could've done with some bleach down them , oh the silver cap covering the shower plug hole was loose so had to be careful of not slipping on that when exiting the shower cubicle .

the Location was superb. on West Cliff near Whale bone Arch & SOPHIES bench xxx . The beach was 2 minute walk away . The fridge , kettle ,toaster . microwave were ideal to make a lazy breakfast , snack . Did not use the electric Hob .

Stayed in August 2021

Some of the cooker and hob weren't working. No tea towels. Some of the lamps didn't work. Some lights flickering. Only 1 toilet roll with no spares Could supply salt and pepper sachets?

Fantastic location Good method of entry and didn't need to see staff

Stayed in August 2021