Nothing we didn’t like

Not only was the property beautiful but the people within it also made you feel so special and went the extra mile in everything we did. Each room is slightly different giving it, its own personal touch. Loved it!

Stayed in February 2024

Nothing, it was wonderful.

The staff were amazing! From the doorman to the bellhop to the waitstaff, we felt cared for and comfortable the entire time! They truly went above and beyond to make sure we enjoyed our stay and didn’t have to worry about a thing. It was the very best beginning to our honeymoon that we could have asked for :)

Stayed in April 2024

Shower could have been better but its a beautiful old building so hardly surprised

Location, staff and comfortable bed

Stayed in April 2024

I wish the shower glass covered a bit more of the shower. Each time I used it, I had to wipe down the floor and toilet bc they got soaked.

Perfect location for the activities we had planned. The room was small, but adequate. Bed was very comfortable. Loved the counterspace in the bathroom. Employees were so friendly and helpful!

Stayed in April 2024

N/A

Great staff

Stayed in April 2024

The check-in process took too long late at night (30 minutes). Also the agent must have been new as she gave us incorrect information stating that rooms would not be cleaned every day unless we asked and also stating that the water in the room was only free the first night. The room was cleaned every day (without us asking) and we learned later that the water was actually included.

Staff was exceptional and location was great.

Stayed in April 2024

Breakfasts were good but outrageously expensive....as much as 50Lb per person. We only ate there once. Otherwise the hotel was great.

Staff was absolutely wonderful.

Stayed in April 2024

Room was very small and expensive. I was not previously told about the $15 per day deposit or the $15 per day mandatory gratuity.

The proximity to Victoria Station, Buckingham Palace and restaurants was perfect. The staff was very attentive and hotel, although busy , was quiet at night

Stayed in April 2024

NA

Staff is top notch and location is perfect. Close to subway and easy walking distance to all attractions.

Stayed in March 2024

Very small rooms

Location location location

Stayed in April 2024

This is our second time of staying here a week apart. Reception staff are more accommodating and better the second time around than our first visit.

Location is very close to Buckingham Palace which is great. Indian restaurant is the best.

Stayed in March 2024

Mixed staff behavior here. Staff behind the reception counter are not that friendly. Some days/nights they are but some days they are not. The rest of the staff are consistently friendly.

The staff specially the doormen are the best. Location is great.

Stayed in April 2024

Excellent service from fantastic staff

Stayed in April 2024

Everything about The Rubens was wonderful, from the minute we arrived and were welcomed by the doorman. The staff are so friendly, kind and helpful, always going the extra mile to make our visit special and memorable. Our room was beautiful, comfortable, serviced everyday. The hotel dining and bar experiences were exceptional, every tiny detail thought about. The highlight of the Rubens is their entire staff, they made us feel like we were the most special guests, service is perfect. We would definitely recommend to our friends and when we revisit London we will be back.

Stayed in April 2024

Great location and fabulous staff

Stayed in April 2024

I did not like being slugged with a £15 a night bill which I didn’t ask to pay. You had to opt out apparently. The shower was the worst shower in 15 Hôtels that we’ve stayed in in over a month. I had to have a bath to wash my hair and even then the plug didn’t work so I had to be quick. Gotta get those ESG points up and offer less water for the guest to shower I guess.

Lovely place with a great location. Breakfast was nice but very pricey. Lovely staff.

Stayed in April 2024

Cosy double was very tight. Maybe less furniture would help. I was travelling alone so okay but would have been very cramped with one more occupant.

Location as wonderful

Stayed in April 2024

Professional and friendly staff, good location, surprisingly low sound from traffic, comfortable room, nice size, clean bathroom. Nice Bar area, Did not eat there but area looked grand...

Stayed in April 2024

Wish the room had a refrigerator

Clean, spacious room

Stayed in April 2024

Nothing, a great experience.

The Rubens is a beautiful hotel which was just around the corner from Buckingham Palace. We took the subway from the airport to Victoria station. The Rubens is only a 5-10 minute walk from the Victoria subway station. Perfect location for touring Buckingham Palace and seeing the Changing of the Guard. The hotel is directly across the street from the Royal Mews, which are the stables for the palace. We saw them working the horses every morning from our room window which was great! We did not try the breakfast, but had a few wonderful dinners in the hotel restaurants. Beautiful rooms! The staff was awesome! Particularly the doormen made the trip extra special. Quite an experience when they would call your cab. Book the Rubens, you won't regret it!

Stayed in March 2024

Perfect location! Absolutely beautiful! We really loved the doorman. He was spectacular! So kind to us and answered every question. Front desk people were amazing and even helped install my SIM card!

Stayed in March 2024

When we left from the reception they said if we had consumed two drinks (alcohol) from the mini bar. Which we didn't. It was just me and my daughter doing a lot of sightseeing and eating out in the city centre. The gentleman from the reception was very understanding and he didn't charge the drinks but I wouldn' t have expected this. It has never happened to us before in any other hotel.

The staff is really friendly and welcoming. However, we were leaving in the morning and come back in the evening just to enjoy as much as possible tje good weather. In two evenings we found a lady from the cleaning personnel inside the room although it was cleaned already. She mentioned something about cleaning up. The bathroom was very clean but the water was coming out in the hallway if you were using the shower longer.

Stayed in April 2024

Incorrect information about the bed sizes. We thought we'd booked a room with king size or queen bed but on arrival was a double but we sure stated the above. Reception staff were a bit frosty but when I told them what I'd booked & showed them my paperwork stating room & bed sizes they sorted it out. it was a big birthday & I'd organised a-lot for this special treat. Staff were slow to sort maintenance in our room. TV was temperamental & curtain rail broke. It didn't get sorted in short time we were there. They did organise an amazing small cake for 2 people for my husbands birthday. Their signature cake -it was incredibly tasty.

Central location to Buckingham palace & the london parks. Beautiful old building with a Boutique feel. Fabulous restaurant & food. Most of the staff were very Friendly.

Stayed in March 2024

Lifts are tiny

Great location and great stuff

Stayed in March 2024