The rooms were quite dated summer tree where was dated and old looking with stains

Reception area was warm and welcoming as were the staff in reception and the restaurant

Stayed in April 2024

The swimming pool isn’t always open, so maybe phone ahead and check if that’s important to you. The breakfast is typical of a hotel buffet and cooked breakfast but I wouldn’t recommend the coffee.

I like the old Manor House appearance and the grounds. The rooms are comfortable and everything you need is provided. The decor is reasonably modern and clean. It is more reasonably priced in the new forest area, which can be an expensive place to stay. I would stay here again. I imagine people have wedding receptions here.

Stayed in April 2024

I think that for the price of the hotel the tea tray could have been slightly better stocked, and also the little products available in the bathroom could be better thought through. We had 4 shampoos, two varieties, but surely a 2 and 2 conditioners would be better? It was also very hot in our room.

The staff on reception were really helpful. The room was large and comfy, the bathroom was a little tight but nice powerful shower. We appreciated the extra bed for our toddler. The view to the garden was beautiful and we could see the ponies in the field! Dinner was delicious, breakfast was good. The swimming pool was a lovely bonus. Super clean and quiet, we loved it!

Stayed in April 2024

The room and bathroom needed a repaint and a thorough clean, especially the radiator below the window in the bedroom which was coated with layers of dust and dog hair. Unfortunately the swimming pool was not available to use either which was disappointing.

It was a beautiful period building, decorated tastefully, with a lovely garden.

Stayed in April 2024

Great facilities such as swimming pool,

Stayed in April 2024

A few issues; the beds were terrible, like sleeping on a sponge. I had bad back after two nights. We did ask to move rooms, but the beds were the same in the one we were offered. There's no bar / light snacks menu, your only option is the full restaurant service in the evening. The breakfast was underwhelming with limited choice. There aren't really proper changing rooms for the pool, just a toilet space adjoining, so in busy times you would have to wait to get changed. Otherwise, nice location and could be great with some improvements!

The building is lovely, and the staff are good. The food in the restaurant was excellent. The room was clean.

Stayed in April 2024

The pool was crazy small. It’s more like an oversized bathtub, so we decided not to bother as it was packed with people, and looked rather uninviting. Our room was very cramped for the price (£123 per night) and had a tiny shower room built into the corner of the room. The shower cubicle itself was so small we had to shower with the glass door open. The bed was also tiny- more like a large single than a double! Lastly we thought the dining area was pretty unclean. We only ate breakfast here but there were chips and potato and serviettes on the floor from the previous night’s service. We also asked for 2 pots of coffee but only got one and gave up as we had to dash off for an event.

Nice building and gardens with lots of potential to be better. Friendly staff who seemed cheerful and helpful. Fantastic pub within 10 mins walk from the hotel, The White Hart, which did great food and is definitely worth a visit!

Stayed in April 2024

Our room (33) for our 2&5 year old had bunk beds despite a note to say we wanted put up beds. When we asked the young man on reception he said. ‘Oh yes we saw the note, didn’t know what it meant so just put a cot in your room’. We therefore had our 2 years in the bed with us that night. We had to ask again the following day at which point, after our day out, there was a bed placed in our room. Very under staffed for a bank holiday. About 3 hangers in wardrobe, fridge would benefit a family with children. The breakfast was lacking fresh fruit, just a bowl of melon but was ok generally. The hotel is lacking some atmosphere and has potential to be a wonderful hotel but at present it is missing that special spark and compared to other hotel of a similar style I would say this isn’t up there in terms of quality and was more expensive than others we have stayed in which have better facilities, staff and atmosphere.

Hotel itself was clean, the pool was nice for the kids but only 3 chairs around the pool area so it would benefit from some more seating or area to place belongings. Dinner was good quality. Room 33 - Our bathroom was clean and water pressure good (I had seen comments about this). TV was good and had all the channels we needed.

Stayed in April 2024

The furniture in room number 7 was dated and chipped. Window frames were mouldy.

Friendly helpful staff

Stayed in March 2024

Room was dated and needed decorating signs of flaking on the ceiling , bed uncomfortable 2 singles pushed together. Could hear other people in rooms so up when they was up. Dinner wasn't great we had Rib eye steak was full of fat was more like rump but this was taken off of the bill and they was very nice staff in the restaurant If it wasn't for the kids enjoying the pool would have been disappointed for the over £250 spent and sooner drove home to save the money.

Lovely location friendly staff no ask was too much. Good Breakfast lots of variety friendly staff Swimming pool is good and warm with complimentary towels 👍🏻 Clean

Stayed in March 2024

Lift was out of order and it looked understaffed.

Bed was super comfy food was excellent and staff very helpful

Stayed in March 2024

The lack of available evening bar snacks and room service! It’s one thing that we look for when staying at a hotel. This hotel did not have this facility.

The beds in our room were firm which made for a fantastic nights sleep for us. Hot shower and breakfast was delicious. The pool was quiet in the mornings and evenings which the children loved!

Stayed in February 2024

There are few high up cobwebs but the hotel is clean.

Beautiful house, well maintained, lots of lovely rooms, large but cosy. Comfortable rooms and lovely pool.

Stayed in February 2024

N/A

Lovely grounds and very dog friendly, which is a bonus for us!

Stayed in December 2023

The plumbing to the room needed work. The water pressure was very low and the shower was inly just warm enough.

Beautiful surroundings, very comfortable room in keeping with the style of the house. Dinner and breakfast were very good.

Stayed in February 2024

Overall it was absolutely great and very comfortable. The gripe is that apparently you can’t be a vegan or vegetarian on a Sunday morning: it’s buffet and their usual choice (which is why we booked breakfast that day) whilst accommodating for such tastes does not operate on Sundays. When raised, quite a challenge and staff not particularly keen to support rather than keen to solve: in end teenagers embarrassed by mum asking so they just ate what was there - mushrooms, tomatoes and plain toast for vegan. Vegetarian did do better as there are pastries etc. we had informed on booking of this so really disappointing happened and even more sad staff found it something they didn’t really care about. All other staff at dinner - even when on fourth time of trying to find something to drink as all choices on menu out- and throughout were keen to do what they could when presented with something they didn’t expect (like wine and lunch menus not matching up with what they had actually available). First world problems but equally, paying first world prices.

Very quiet and lovely places to sit and hang out in. Very comfortable physical environment for us. We had two dinners in hotel and absolutely delicious, freshly cooked and on the menu were sufficient choices for vegan, and vegetarian in family- and wonderful to have beautifully cooked meat (which for the family meat eaters is still a rare treat) and extraordinary desserts—again dietary friendly (ie not just sorbet) well presented. Teenagers not always into their food and hard to find places that suit all tastes in our family - but this was a joy.

Stayed in February 2024

The private road to the hotel is full of potholes, one of them more than half the size of the road, our room was on the ground floor and the water pressure was non-existent at some times of the day (I assume at popular showering time) which was very frustrating.

The location is ideal to explore the New Forest, the food at dinner was good (breakfast was meh), staff friendly

Stayed in February 2024

Rooms a bit too small, no adjoining rooms as ordered.

Location, staff

Stayed in February 2024

Understaffed at reception so staff flustered and slow when I arrived to get key. Receptionist also announced my room number in front of other guests which made me uncomfortable as a female traveling alone. Shower in my room didn’t work and I couldn’t be bothered to find a staff person to work it out knowing that at check in they were understaffed and I didn’t have time to wait for the repair.

Nice location with some walks in the New forest accessible from the property. I visited in low season and it was quiet especially at night. Good breakfast buffet. Would come back.

Stayed in January 2024

Staff were super friendly and very helpful, even got out of bed to let me in as I was late arriving 😊. Heating on all night so was very comfortable.

Stayed in January 2024

Very very small room. Uncomfortable bed and outdated, grubby bathroom. The swimming pool should be advertised as a leisure pool for kids, it is not sufficient for swimming!

Old charm and friendly attentive staff

Stayed in October 2023

The food was very nice but Bartley Lodge just don’t seem to have enough staff members in the kitchen and serving

Location, condition inside, character

Stayed in November 2023

Originally given a very tired twin room that looked nothing like the pictures on the website. Bathroom was almost in a cupboard with the sink in the room. However the staff were lovely and moved us to a better room which was spacious with a good sized bathroom. However I did notice skirting boards had not been cleaned for a while in the bathroom and there were cobwebs on a lot of the light fixtures.

Lovely property in its own gardens. Plenty of parking and a very good breakfast. Easy to get to. Staff were really friendly and helpful.

Stayed in November 2023

Room and Communal Areas not very clean. Bedding not changed, towels not replaced. Very small bathroom. Severely lacking in staff at all times.

Location was good, room was a decent size and the food was pretty good, nice warm pool.

Stayed in October 2023