I couldn’t get the wi fi to work. It was not their own wi fi it was through a third party and you had to fill in a lot of personal details to log in. I did so and it still didn’t work due to compatibility/ security issues . Waste of time. Service for dinner and breakfast a bit slow. Breakfast took 20 minutes to come when there were 5 customers and took half N hour almost to be shown a menu and offered a drink at dinner. The shower temperature control in the bathroom wasn’t working well and either cold or scolding hot.

Good location in centre of town with easy parking on site. Had a restaurant and bar on site as well.

Stayed in July 2023

Rooms are dated and need to be modernised.

Staff were extremely friendly, and the food was really good

Stayed in July 2023

Bathroom needed updating, in general all the public areas need an update.l

Bedroom was clean tidy and comfortable.

Stayed in July 2023

Breakfasts always amazing. I expect you get comments about updating the rooms, bathrooms and decor...but the beds and bedding are fantastic, comfy and fresh. I'm familiar with Thetford and it's queerkyness, and enjoy its history and all things Dad's Army , local walks and distance to Bury St Eds. Staff are friendly.

Stayed in June 2023

Sign to direct you to your room very

Breakfast and dinner

Stayed in July 2023

It was tired.

We had a great room with a balcony but sadly the place has seen better days and a revamp is needed, I’m sure the staff there would also welcome this. The organisation Greene King needs to invest. The staff were excellent offering great customer service.

Stayed in July 2023

Bedroom and bathroom were tired and quite scruffy in places. Need a refurb. Very hot on second floor

Bed was nice

Stayed in July 2023

Farcical check in. Billed for another person. Eventually sorted.

Excellent comfortable rooms serviced every day. Convenient car parking. Great beer garden/courtyard. Reasonable bar prices. TV remotes that actually work.

Stayed in July 2023

Room, especially the bathroom was very tired, bath was stained (not dirty), poor shower. No breakfast on a weekend until 8pm when many of us need to be at work, small car park, no fan or A/C on a very hot weekend, WiFi needed a Cloud account to use

Spacious room, comfortable bed, plenty of condiments, local to place of work, friendly bar, good food, reasonable value for price paid

Stayed in July 2023

The room itself was very dated and the bathroom grubby, the shower was a tap mixer type that didn't work. A member of staff patronised me with questions of travelling alone, think she was trying to friendly though

Location, easy access to town centre. The towels and sheets were clean

Stayed in July 2023

The Hotel is very tired and needs a good paint job

The staff where very welcome good customer care thank you

Stayed in July 2023

We thought the menu and the kitchen were excellent. We had a nice evening meal there and a very good breakfast. Staff kindly agreed to allow a car to be left in the car park for free for a week, while we did a circular cycle tour.

Stayed in June 2023

The breakfast was quite expensive so we didn’t purchase

The bar area was very comfortable, good choice of beers and good pub grub

Stayed in July 2023

It would be nice for us if dogs could be allowed in the restaurant but we can manage in the lounge with them for breakfast

We have been staying at The Bell for a number of years now, always at the same time of year. It's a very quaint building and the staff are really very helpful. The night manager looks a bit like Joe Pasquale

Stayed in June 2023

The place needs a face lift bit used. The bathrooms are very dated.

The room was comfortable but very hot. The breakfast was very nice.

Stayed in June 2023

As I say no complaints

Everything thing ,no complaints at all..👍👍😀😀

Stayed in June 2023

Very tired, needs serious money spending Bath looked dirty due to age of porcelain Could be a lot cleaner

Location near river

Stayed in June 2023

Pleasant stay . However the shower was leaking from the connection shower tube . Staff very pleasant and helpful. Breakfast overcooked, but edible. The hotel interior could benefit from fresh paint Lounge relaxing and lovely . We would stay again 😁

Stayed in June 2023

A bit over priced for 1 night

Comfy beds huge room

Stayed in May 2023

Dubious stains in Bath, very tired, cobwebs on top of curtains

Location was great for us and staff were great

Stayed in June 2023

Staff were stretched though, having to serve food/look after customers between the bar and the main restaurant. As a result, customers could be stood in one or the other for 5 mins', not knowing what was going on, because staff were somewhere else!

Great 'feel' about the place. Staff were lovely.

Stayed in June 2023

The decor is a bit dated

Large clean room. We cycled there and where able to store our bikes inside in the conference room.

Stayed in June 2023

shower not working They can’t make scrambled eggs

comfy room great food

Stayed in June 2023

a bit tired

the heritage and the beer

Stayed in May 2023

large group of around 15 women vety drunk shouting and screaming in the bar then went to reception ask if there was a dining room so we could move and then a male wanted to fight me and shouting abuse at me who was also very drunk

very close to thethe location we were working lovely food, very comfortable

Stayed in May 2023