a little bit worn out could do with a facelift but don’t get me wrong very good value for money,staff were rushed off their feet so service was very slow just to get basics drinks etc but staff couldn’t apologise enough would come back.

great location stepped in history fabulous old building

Stayed in August 2021

The mattress protector was dirty which given the Covid situation was very unwelcome. I did tell reception in the morning and was asked to email which I have done but haven’t received any reply which Is disappointing.

Great position of Hotel Car Park wasn’t far away and the Hotel paid for that. The room wasn’t ready as we were early but they gave us an alternative room which helped as we were going to a wedding.

Stayed in August 2021

Not all lifts were working and the one that was was for ascending only. Ok if you are able to manage stairs coming down - fortunately we were only on the first floor. The carpet in our room was wet, which we reported on the first morning. Not sure if this was addressed though, as walking across the room without shoes still meant wet socks. Not sure if this was down to the set up in the bathroom, as you stepped up into the shower but there was nothing to stop water from escaping onto the bathroom floor while in there. We also found that one side of one the curtains was hanging off the rail (which we could do nothing about due to the height of the window) and the hairdryer didn’t work. Unfortunately I forgot to point these out to the staff.

Plenty of space so social distancing was easy. Dining room/restaurant accommodated this well too. Reception was a little cramped but fortunately we arrived early evening so not many about. Staff were able to find dairy free ‘butter’ for me at breakfast (but for some reason not at dinner🤔), and we’re happy to check on ingredients in dishes to allow for my intolerance.

Stayed in August 2021

I imagine once it would have been a beautiful hotel, however it needs a lot of work. We had to change rooms because the air con was incredibly noisy and old. It also smelt a bit damp.

The rooms were spacious, staff were very friendly and it was in a great location.

Stayed in June 2021

Some maintenance issues with the bathroom grout and finishes, room didn't feel super clean. And no air con

Rooms are comfy (Bed kinda firm) and super quiet (even with the window open). Large desk fan provided in room instead of AC worked well. Staff on reception were lovely and super helpful. Water provided in an in room fridge.

Stayed in August 2021

Room was smaller than expected

Break fast was limited choice

Stayed in August 2021

Was ideal location For a girls trip To Liverpool Breakfast was good Staff helpful

Stayed in June 2021

Breakfast was a bit disorganised and ‘odd’. Staff didn’t really explain what we could order from the menu or from the hot food & we found it confusing. Cereal was brought to us with the milk already in the bowl and the cereal separate. A new experience!

Comfortable room and bed. Good location.

Stayed in August 2021

Ran out of drink Hotel shutting down waited ages for food

Staff friendly

Stayed in August 2021

Room way too hot

Served the purpose of over night stay

Stayed in July 2021

Nothing

The bar was beautiful

Stayed in August 2021

It was very hot weather outside and there was an issue with the air conditioning in my room which meant it was very hot and muggy in there. I did request a fan but it never appeared in my room.

The building, staff, food and service were very good. Staff were very helpful but also down to earth people. One staff member went our of his way to get me food out of hours,

Stayed in July 2021

Location wasn’t as good as I thought it was going to be & a bit overpriced in my opinion, bathroom was nice & clean but a few marks on the carpet

A little over priced for the facilities no complimentary toiletries & booked a twin room & when we got there it was a double although they did get housekeeping to sort it out quite quickly

Stayed in August 2021

It was our wedding anniversary and our daughter had phoned ahead and booked chocolates and champagne to be in our room on arrival. When we got to our room there was a plate on the bed with a few chocolates and a happy anniversary message, we phoned our daughter to thank her for the chocolates but she said there should be champagne there as well, we were about to go down for dinner so we spoke to a guy at reception and he said the bottle should be in the fridge and to check when we went back to the room. The champagne was in the fridge but the fridge didn’t work and there were no glasses to be able to drink it. When ordering a gift like this for a guest the champagne should be in an ice bucket with the chocolates and champagne flutes beside it. How were we supposed to know there was a bottle in the broken fridge? A suggestion for the future, if a guest is receiving a gift make it look special.

Our room on the first night was not good with people constantly walking around in the room above, we spoke to Andy the next morning and got the room changed with no problem.

Stayed in July 2021

Only gripe was the kettle, it was tiny!

Fantastic value for money. Our apartment was extremely spacious and nicely decorated, very comfortable for 4 of us. Good location too and friendly staff.

Stayed in August 2021

The noise outside was horrendous we couldn't close the windows as it was so hot in the rooms . Only had 3 hours sleep 💤. Seaguls were so noisy and people coming past from the pubs .

The hotel was fantastic. Checking in brilliant we arrived abit earlier and they let us into our room . Food staff were fantastic too as were the cleaners . We probably would stay there again if the noise wasn't so bad at night but we were at the front of the hotel so maybe the back is different.

Stayed in August 2021

Cleanliness

Location

Stayed in August 2021

Limited selection of drink, no draught beer or some spirits at times. Poor to be honest.

Staff very helpful, hotel clean, food was nice too. Would definitely go back.

Stayed in August 2021

A few things unfortunately. The room wasn’t the tidiest/cleanest. We had a problem opening the balcony door and had to get security to open it. Cobwebs on the ceiling of the room, that had obviously been there for quite a while. There was obviously someone with confetti balloons in before us and the confetti was everywhere. However, the worst part was we were due to leave the hotel at 4 in the morning and trying to get a few hours sleep, however, the room across from us had a balcony also that was directly onto ours. They were partying most of the night. When we complained we were offered a free coffee as we hadn’t slept and that was it. We had complained a good few times and security went to talk to them but nothing changed. If anything they got exceptionally louder as if to annoy us more. The photos on the website are definitely dated. The residents bar closed randomly during the day. And didn’t serve food until set times - even though ‘bar and restaurant’ was advertised. It closed at around 10pm. The phone in the room didn’t work so to ring reception we had to use our own phones. The security guard then told us when we were leaving that the hotel was closing the week after so they didn’t really care. Which in my eyes was ridiculous. Every customer should receive the same treatment especially after paying extra to upgrade the room etc. Overall extremely disappointed

Property was in a great location. They also let us check in early which was much appreciated

Stayed in August 2021

Hygiene, Bedding had black mould on also after sleeping the sheets came loose and we seen the mattress which was filthy which also had mould on🤢

The staff were very friendly and helpful, great location

Stayed in August 2021

It was very comfy and spacious and I’d recommend a full weekend next time

Stayed in August 2021

Tired room. A few things needed repairing like toilet, taps, windows.

Handy for town. Great staff who were very helpful and friendly at all times.

Stayed in August 2021

Breakfast time was a bit chaotic and food was just warm. Sometimes we'd ask for toast and it would be forgotten and we'd have to ask again.

Room was really spacious, clean and comfortable. Everything we needed was there, brilliant!

Stayed in August 2021

First room very evident smell of mould, cleaners definitely should have noticed that. Had to move which is always a bit awkward but again the staff were great about it.

Really nice welcome to the building.

Stayed in July 2021

When we woke up in the morning there was a foul smell coming from the drains in the bathroom. It was that bad we had to close the door and have a wash in the kitchen sink.

The rooms were big and comfortable with good access to the City's bars and restaurants.

Stayed in August 2021