35-42 Royal Parade, Eastbourne, BN22 7AN, United Kingdom
#34 of 34 hotels in Eastbourne
Guests' ChoiceBased on 302 hotel reviews
4.7Cleanliness
5.7
Comfort
5.8
Location
7.9
Facilities
4.8
Staff
6.7
Value for money
5.2
Free WiFi
5.8
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End of dialog contentReviewed: 28 May 2024
Cnyu
United KingdomThe faucet in toilet is broken, in room 334, and there is no hair drier in the room and caused trouble to take a shower.
Stayed in May 2024
Reviewed: 18 October 2021
Paul
United KingdomNo food no lift
Opposite the sea
Stayed in September 2021
Reviewed: 1 October 2021
Lodela
United KingdomAt the seafront
Stayed in September 2021
Reviewed: 30 September 2021
James
United KingdomRoom and whole hotel was a bite tired looking, needs a facelift
Very comfy bed
Stayed in September 2021
Reviewed: 27 September 2021
Bukky
United KingdomThere was no breakfast at all. I was disappointed as I thought it was bed and breakfast. bathroom was really small. old, and shabby. The whole room needs update.
Close to the seaside, TV in the room, hot drinks coffee available.
Stayed in August 2021
Reviewed: 26 September 2021
Charlotte
United KingdomWe didn’t like the rigorous check in process which involved the staff having to see all 8 of our ID’s. This easily took about 30 minutes and was a massive waste of time especially as the rooms were ready. The lift was broken so some of us had to go up 3 flights of stairs to get to our rooms which was a lot with luggage.
Loved the ocean view and how easily accessible the hotel was. The rooms were spacious and ours in particular looked like it had been updated quite recently with fresh paint.
Stayed in September 2021
Reviewed: 18 September 2021
Raymond
United KingdomToo hot due to winter duvets. Staff were noisy all night. Tea making facilities were poor.
Location
Stayed in August 2021
Reviewed: 16 September 2021
Christine
United KingdomLift out of order. Restaurant shut. Not enough room in shower or toilet.
Stayed in September 2021
Reviewed: 14 September 2021
David
United KingdomHotel really tired and room was small and shabby. The toilet had running water all night which kept me awake and the bathroom was tiny. Restaurant closed yet all the surrounding ones nearby open so no evening meal or breakfast available.
Good location
Stayed in September 2021
Reviewed: 12 September 2021
Christie
United StatesNo one at reception on arrival.No breakfast. No working lift. No bedside light. Malfunctioning bathroom tap; water ran all night.
Once he was there, Rob the receptionist couldn’t have been more pleasant. I’m Comfortable bed and exceptional linen.
Stayed in September 2021
Reviewed: 11 September 2021
Alex
United KingdomMattress had stains on and the night Porter was so rude to us
Location is amazing
Stayed in September 2021
Reviewed: 9 September 2021
Goodwin
United KingdomShower tray blocked ...lift not working..lack of staff help clean
Clean sheets storage good
Stayed in September 2021
Reviewed: 9 September 2021
Gail
United KingdomNo parking which I knew but it was difficult to find a space nearby!
Sea view Comfy beds Free wifi
Stayed in September 2021
Reviewed: 31 August 2021
Sara
United KingdomSmall bathroom facilities.
Location, sea view
Stayed in August 2021
Reviewed: 31 August 2021
Victor
United KingdomLift out of order, restaurant closed Our room was located on the second floor which required us to walk up a flight of starts open fire door , turn left open another fire door , up a second flight to the third fire door , turn left through another fire door and the along a passageway. I dread to think what route those on the 3rd floor had to navigate, The stair and hallway carpets dated, doors / woodwork required painting. Final the lead on the kettle was too short resulting in the need to go on hands and knees and plug in under the table.. The reception not always staffed as most of them were multi tasking.
Entrance to the hotel and reception area plus location was good. The bed was combatable and we had a tea & coffee tray in the room
Stayed in August 2021
Reviewed: 30 August 2021
Uzuner
United KingdomCould not adjust hot water in the shover hence very hot and uncomfortable
Location
Stayed in August 2021
Reviewed: 30 August 2021
Dean
United KingdomVery dated needs updating, doesn’t look like the photos.
Good location.
Stayed in August 2021
Reviewed: 30 August 2021
Michele
United KingdomNice downstairs as soon as you went up the stairs it was grotty worn out carpets Same in bedroom dirty marked carpets - furniture dated but I can live with that- bed wasn’t comfortable at all Sea view was ok not brilliant opening of window was ok till you saw all the pidgeon poop not very appealing Would not take long to clean if done daily Woke up in night when the upstairs were using their toilet heard it all and when the chain was pulled it came down one of our inside walls to be heard
Leaving
Stayed in August 2021
Reviewed: 30 August 2021
Perry
United KingdomExceptionally over-priced. Blocked drains in both shower and bathroom sink.
Location and views
Stayed in August 2021
Reviewed: 28 August 2021
Doreen
United Kingdomfix the place
no lift witch has never been fixed to many stairs
Stayed in August 2021
Reviewed: 27 August 2021
Gene
United KingdomIt was a hot evening when I arrived, there was a very young man trying to deal with an angry customer at the checkin desk and I ended up trying to help as all requests to the manager for assistance from the young receptionist were refused. the window in the smallest room I’d ever stayed in was stuck shut which then made sense of the small desktop fan by the bed. All this did was circulate the hot air in the room. A door stop had obviously been removed from the carpeted floor (grotty carpet) but the 2 screws that held the doorstop hadn’t, and I trod on them. The lift was out of service allegedly due to Covid but the hotel was in such a poor condition I don’t believe the reason was one of Covid. I had to climb three narrow flights of stairs with 3 bags, the directions to the room signs were very poor and I’d be concerned if a fire broke out that there were so many exit doors in narrow corridors and stairs it’d be quite confusing to get out quickly and safely. I’d never stay here again.
The room was clean. That’s all.
Stayed in August 2021
Reviewed: 26 August 2021
Antonella
United KingdomThat the lifts were not working and we our room was on the third floor, the staff did not change our towels during the week and the sheets were a bit dirty.
The location and the sea view from our room.
Stayed in August 2021
Reviewed: 25 August 2021
David
United KingdomLimited car parking, resteraunt closed. Lift not working
Pleasant staff, quite.
Stayed in August 2021
Reviewed: 25 August 2021
Marstin
United KingdomThere had been no kitchen for a year although I had been told I could order breakfast when I arrived. There was no parking although the web sight had feed backi from previous customer saying there was. The lift was broken. There was scaffolding across the front of the hotel obscuring the sea view.
On the front with sea view. The staff were very helpful and carried our cases up and down from our room as the lift was broken. The staff were very pleasant.
Stayed in August 2021
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