Newby Bridge, Newby Bridge, LA12 8NB, United Kingdom
#5 of 12 hotels in Newby Bridge
Guests' ChoiceBased on 2208 hotel reviews
8.2Cleanliness
8.8
Comfort
8.8
Location
9.1
Facilities
8.6
Staff
8.8
Value for money
7.9
Free WiFi
8.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 May 2024
Neal
United KingdomBreakfast not until 7, wanted to get out walking early.
Location, plenty of parking, great restaurant
Stayed in May 2024
Reviewed: 1 May 2024
Kimberley
United KingdomThe staff in the restaurant at night and for breakfast was very poor. We waited at the bar for around 10 mins with staff walking backwards and forwards and not acknowledging us. We ended up sitting down and going back to bar to try order drinks and then sat and waited and waited again for someone to take our order. Breakfast again was pretty much the same. The staff didn’t acknowledge us when we entered the restaurant. We sat down and just waited and didn’t know what to do to order food. Everyone was in the same situation. Walking in and wondering what to do. The staff was just wiping tables ignoring us. We again had to ask what we do about ordering breakfast and getting tea and coffee. It was as thought their was no management team around, plenty of staff just no body doing anything. When we arrived for breakfast around 9am. I thought it was finishing up. Their was no juice available. Hardly any cheese, meats and yoghurts. It was really quite poor.
The hotel is beautiful it’s our second time staying at the swan. I love the decor
Stayed in May 2024
Reviewed: 1 May 2024
Carol
United KingdomConfusion over the car park being free but car registration needed to be applied at check in
Beautiful location. Food was plentiful
Stayed in April 2024
Reviewed: 30 April 2024
Rose
United KingdomOnly criticism was the restaurant was very expensive. The food was really good but the price was extortionate, as well as drinks! On top of paying for the stay and spa separate it turns out to be an expensive stay.
Really lovely stay, great facilities! The holte spa was amazing. Breakfast was great, and staff brilliant. Location is fab and views were really good. Would definitely be back!
Stayed in April 2024
Reviewed: 29 April 2024
Elaine
United KingdomPorridge like glue, not much taste in the toast
Location
Stayed in April 2024
Reviewed: 28 April 2024
Susan
United KingdomThe room was lovely but I could see it was a little rough around the edges, nothing a lick of paint wouldn't fix and replace the window frame in room 16. The view made up for these minor issues.
Location, the food, friendly staff and the many beautiful walks direct from the hotel.
Stayed in April 2024
Reviewed: 28 April 2024
Jack
United KingdomThe access to the pool areas. We were told that the outdoor pool & jacuzzi wasn’t included in the room price which I don’t feel was made very clear when booking. Therefore was disappointed not to have access to it.
Lovely area. Very nice room & restaurant dining area.
Stayed in April 2024
Reviewed: 28 April 2024
Hazel
United KingdomBreakfast- cold sloppy scrambled eggs. One member of staff very unhelpful bordering on rude, the rest of the staff were fantastic
Stunning surroundings Beautiful rooms
Stayed in April 2024
Reviewed: 24 April 2024
Peter
United KingdomBit pricey drinks Food menu little limited, no specials. Thought staff in spa area and at breakfast could have been more engaging.
Great location Room (16) probably not the best but comfortable and great views over lake.
Stayed in April 2024
Reviewed: 23 April 2024
Katie
United KingdomWait times on drinks/food
The Splendid room we booked was comfortable & clean, and had a nice view overlooking the river. Spa facilities (which were included in the price) were lovely! We enjoyed the food in the hotel pub & thought it was reasonably priced.
Stayed in April 2024
Reviewed: 23 April 2024
Peter
United KingdomBreakfast was not well organised with a wait time of over twenty minutes to be asked for our choices....
Location was excellent and the room was really good .. evening meal was also very good with very attentive and helpful staff
Stayed in April 2024
Reviewed: 21 April 2024
Xhenfila
United KingdomThe hotel wasn't anything special. The room that I stayed in was not worth the price I paid. It was very basic. The swimming pool does not stay open till late. The breakfast wasn't great, the full English breakfast that hubby and I had wasn't enough. I felt as if everything was limited . I wouldn't stay at this hotel again !
The location was fantastic and peaceful. Windermere was only about 20 minutes away from the hotel, and the drive to it was beautiful.
Stayed in April 2024
Reviewed: 21 April 2024
Gillian
United KingdomNothing
Lovely modern clean hotel
Stayed in April 2024
Reviewed: 21 April 2024
Kerry
United KingdomThe food was quite ordinary for the prices in the brasserie. They were graceful enough to remove the rack of lamb from the bill without quibble as it was very sinues, fatty, and difficult to cut and chew. My wild mushroom pasta was good. The belly pork starter and cheesecake dessert were really good. The shower head was broken in our room, which meant we couldn't alter the height, but other than that, the room was clean and comfortable with the best towels ever.
Location is beautiful, and Cumbria Wildlife Trust nature reserve close by. 10 mins from Grange over Sands, which is lovely to get away from the hustle and bustle of Windermere. The hotel pool, gym, jacuzzi, and steam room are in with the room price, as is breakfast, which was great. To spend time in the actual spa facilities is extra per person. We stayed one night and got free parking for the day of arrival and the next day, which was great as the parking prices were very expensive 🙃
Stayed in April 2024
Reviewed: 18 April 2024
Emma
United KingdomBooked a ‘fabulous room’ but upon arrival I was very was disappointed with the dark brown drab & outdated décor & furniture. It was nothing like the photos I’d seen online. We loved the hotel & the decor was quirky & fabulous in all the main areas but it’s now looking tired & worn & in need of a re-fresh.
Lovely location, very picturesque. Quirky decor. Spa access was fabulous. Comfortable bed.
Stayed in April 2024
Reviewed: 13 April 2024
Lucy
United KingdomWe pub dined and wait on food was extremely long and when we got our food it was slightly underwhelming. Not worth the money you pay on food unfortunately. However the staff were great and working very hard.
Great facilities and staff were great!
Stayed in April 2024
Reviewed: 10 April 2024
David
United KingdomIt all was good
Location
Stayed in April 2024
Reviewed: 8 April 2024
Amanda
United KingdomThe delay at the Swan Inn and the room was very scuffed
Breakfast was great - beautiful produce, attentive staff. My Birthday Dinner at The Swan Inn was chaotic, staff had called in ill and there was a 30 minute delay in between courses
Stayed in April 2024
Reviewed: 8 April 2024
Susan
United KingdomThe room, our Fabulous room was not fabulous, very disappointed in room 302.
The food, the staff, hotel location
Stayed in April 2024
Reviewed: 7 April 2024
Peter
United KingdomNo table near the wardrobes for the using of tea and coffee facilities. Personally prefer table cloths in the restaurant and carpeted floor in the bedroom (though my wife liked it)
Evening meals, especially the deserts were excellent. Breakfasts times allowed plenty of flexibility. The bed was also very comfortable. Bottle of water in the bedroom renewed each day.
Stayed in April 2024
Reviewed: 3 April 2024
Jonathan
United KingdomThe wood fired pizza van wasn’t operating on our Friday evening stay which was disappointing. The bath wasn’t super clean and the plug etc was filthy (although not to off out staying here)
The property was well placed, on a river for which we had a lake view which was lovely. Spa facility was really nice although almost cost as much as proper, don’t really think it was worth £50pp at all unless treatments already included
Stayed in March 2024
Reviewed: 2 April 2024
Pimlott
United KingdomWe had a lovely time but the hotel was very busy and quite noisy but it was a bank holiday
Lovely hotel very pleasant sitting outside on the river bank with a glass of wine in the evening
Stayed in April 2024
Reviewed: 2 April 2024
Lucy
United KingdomThe room was ok, however had a strange smell and the bathroom could have been cleaner. The food was also not up to standards expected for the price. We ordered a steak that came on a freezing cold plate so the food went cold very fast and scallops that weren’t done properly however this was taken off the bill.
Great location, beautifully decorated and the staff were very friendly and helpful.
Stayed in April 2024
Reviewed: 1 April 2024
Senem
United KingdomThe swimming pool and spa were smaller than I expected. I would expect something bigger and better for a Spa hotel. We also paid extra £10 per night to stay in a room with a river view but windows were quite small and didn’t make any difference.
The location is good. The dinner was delicious at the restaurant. Beds are comfortable. Breakfast is good.
Stayed in April 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content