Nothing it was fine

The location was perfect

Stayed in May 2024

More attention to detail on cleanliness and room updating would help

Location is amazing. Lovely rooms.

Stayed in May 2024

Room was utterly tiny.

Location. Staff.

Stayed in April 2024

Check in too long Air conditioning not working

Location

Stayed in May 2024

A little bit tight for space in the room

The position, clean and modern

Stayed in April 2024

The only little hiccup was we had big luggage and we had to take it up and down a few stairs. Other then that we knew it was going to be tight for space.

We loved the location and how close it was to restaurants and bars. It was also very close to the tube which made it very easy to navigate.

Stayed in April 2024

Location exceptional, perfect for a couple of nights. If you want quiet, your in the middle of Soho and the West end, it's not going to be quiet. Everything in the Hotel, is compact but adequately provided for you. The staff are really lovely. Breakfast was OK. Beverages and kettle in room pleasant surprise, as not always provided with a lot of accommodations since covid. Really good Shower, toiletries nice, lovely towels. Bed a little hard. Not my preference. Can highly recommend.

Stayed in May 2024

Room was very small the bed was wall to wall and against the window which didn't open the room was designed for a disabled person and everything was low down and as I'm six feet tall and elderly had trouble using the sink and the shower wasn't that good either

Close proximity to the theatres bars and restaurants

Stayed in May 2024

All was fine

Location / staff

Stayed in April 2024

Small rooms, if you are two adults with luggage.

Perfect location.

Stayed in May 2024

Size of room was small with limited storage space.

Location was perfect for our plams

Stayed in April 2024

Location was amazing and staff great

Stayed in May 2024

Be prepared to wear earplugs when trying to sleep. Though the hotel is right next door to the Palace theatre, making it an ideal location to see Harry Potter and the Cursed Child, the area is noisy at night. What with the hotel being between a comedy bar and a pub, you will hear people enjoying the night life later than you might like to! Combine that with your neighbouring hotel guests leaving and entering their rooms, which are very close together, at all kids of times, and you'll find you need some help to get a peaceful night's sleep. My room was also near the front of the hotel, so I could often hear police sirens coming from the busy main road during the night as well. Finally, the mattress on the bed was very hard and the pillows were those soft, doughy ones that your head sinks through and instead of supporting your head and neck, just encases each side of your face.

Though the room was small, it was clean and functional and close to the theaters so great location for seeing a show. My room was ready earlier than I expected which was a nice bonus.

Stayed in May 2024

The room was smaller than my livingroom carpet. The bathroom is not air/sound isolated from the rest of the room just a glass wall in between, it was quite unpleasant to have a number 2 while your significant other is less than 1 meter away hearing every whisper your back-cheeks are making.

The location is in the hart of SOHO 2 minutes away from China Town. All the theatres are in a 10 minutes walking range. The staff was very kind and helpfull.

Stayed in May 2024

I'm not sure the room could be any smaller! Fine for a one night stay, but logistically challenging for three nights.... nowhere to store clothes!

Quiet. Brilliant central location. Staff all lovely.

Stayed in April 2024

small room, tiny window

Location to wedding venue

Stayed in April 2024

Very tight room. Tiny, even by English standards. No place to put the suitcases, nor to unpack anything. The bed was against the window sill which seems to make it bigger, however the stone sill was freezing cold at night,so you tend roll into the center. I smooshed my honey!! Only 1 1/2 sides of the bed we accessible, so the window sleeper has to climb over to out. Thank goodness the bed was so comfy, I didn’t want to get up!!

All of the Staff were consistently happy and helpful. They took in our luggage at 8am, after our long international flight! We set out to a hop on/off bus to stay awake an enjoy without much effort!! Turned out to be the perfect distraction! We got a ring at 3pm that our room was ready and they delivered our cases!! Wonderful bath towels and soap products. Excellent home base as metro and rail were nearby, and most things we could visit on foot. Chinatown food was wonderful! Two pubs on the street below us, along with very good Indian at BKC!!

Stayed in April 2024

Room too small

Staff very helpful

Stayed in April 2024

Room was small.....husbands feet touched the wall at the end of the bed so you may struggle if you are very tall.

Excellent location in the heart of London. Room ideal as a base...very clean. Staff lovely and helpful. Nice view from the room.

Stayed in April 2024

Bedroom a bit cold

Location was excellent

Stayed in April 2024

Our room was above a bar with loud music till late night

Location was great right in the heart of it all easy access via multiple tube stations...

Stayed in April 2024

The bed was extremely hard!

Great location!

Stayed in April 2024

Room was small but ideal for a one night theatre break. Toilet is only obscured by frosted glass. A little lack of privacy. Room was noisy from street noise.

Great value. Friendly staff. Clean room. Very comfortable bed.

Stayed in April 2024

The bed was rock solid

Stayed in April 2024