Not a lot - All was good!

The room was very nice and the staff were helpful and friendly!

Stayed in August 2023

Lovely old building in picturesque surroundings, but looking tired and tatty internally in need of 21st century update but still enjoyed our stay

Location,staff,and facilities very good comfortable large bed excellent breakfast

Stayed in August 2023

Breakfast is expensive I think.

Clean and nicely decorated room. Bathroom was good size

Stayed in August 2023

Was all good.

Staff were friendly and very helpful. Nothing was too much trouble. The restaurant was good. The food was delicious

Stayed in August 2023

Tv didn't work, kettle blew but were moved to another room which wasn't as nice as first room. Rooms could have been cleaner but acceptable

Location lovely, staff very friendly

Stayed in August 2023

Loveley hotel staff great

Stayed in August 2023

A little tired around the edges in places but would still recommend for its location to Yateley visiting friends.

Good size room, with a king-size bed and a single which was perfect. The lady at breakfast was lovely and friendly.

Stayed in August 2023

The door to our bathroom kept getting stuck when opening or closing & the door handle looked like it was going to come off. Toilet did not flush properly & the bedroom was quite dusty.

Lovely rustic hotel & grounds. Staff were very polite & helpful.

Stayed in August 2023

I liked it all .

The breakfast was better than I expected is was fresh hot and great value for money.

Stayed in August 2023

All a bit dated and tired, but clean enough

Friendly staff and nice italian restaurant attached.

Stayed in July 2023

Had to go up a staircase then 2 corridors and another staircase and another corridor to get to my room and I was left to find it myself. Parts of the building were not very clean ie stairs and windows. My room was at the rear and they started banging and crashing out there about 5am and woke me up

Lovely location and beautiful building

Stayed in July 2023

Little things like empty shampoo bottles that were fixed to the wall had been left. Bizarre shower curtain on other side of bath but just meant once wet, would actually stick to you. I get its there for privacy as the window in the bathroom looked onto more of the property

The bed was super comfortable, rather luckily had the whole thing to myself. The breakfast was rather tasty

Stayed in July 2023

No Air Conditioning!

On the expensive side, breafast was ok.

Stayed in June 2023

The staff were friendly and helpful. The bed was unbelievably comfy. Would recommend a stay here to others.

Stayed in July 2023

Staff very young and inexperienced

Nice but would not visit again

Stayed in June 2023

I had a large room with a wide double bed, which was very comfortable. There was no noise from other guests even though my room was above the bar area. The breakfast was self service and was very good. I would stay at the hotel again in the future.

Stayed in July 2023

No specific complaints - have given a boosted score taking into account low rate paid. I know my colleague paid much more.

Good basics, though in my particular case I got the somewhat tired and rather strange accessible bathroom. Lovely surroundings, helpful staff, plenty of parking, plus a charming garden area I really thought was nice. Restaurant looked really cosy though I did not use it myself. Wifi is ok too.

Stayed in July 2023

Friendly staff excellent rooms. Will book again.

Stayed in July 2023

Rooms very hot, no air con working but a fan was provided.

Staff very welcoming and friendly, good sized rooms and lovely breakfast,

Stayed in July 2023

-

Location good, rooms good & great value for money.

Stayed in July 2023

Things I was not happy with: - couldn’t lock the room door (lock refused to turn) but there was a chain on the door which I used - I would have loved to see more wall sockets (this is a problem in most hotels though!) - I paid for breakfast at check in but this wasn’t updated in the system so I had to explain to the restaurant staff on two occasions that I have paid (the staff were very pleasant though, so no complaints!) I am sure these issues could have been rectified if I mentioned them to the reception, but I didn’t feel there was a need for that.

We had a lovely stay at The Casa hotel. The bed was a great size and we slept very well. The staff were friendly. The room was a very good size. The hotel was in a great location for us, we went to Legoland and it was only 30mins drive to the hotel. The town itself is nice as well and is a short walk away (15min walk through the woods behind the hotel). We also had breakfast which was good - the choice of breakfast was cooked breakfast (full English), toast, jam, yoghurt, choice of cereal, tea, coffee and juice. Our room was serviced every day which was a lovely touch (this isn’t always done in smaller hotels!)

Stayed in July 2023

- The communication/emails after booking was too much. - With a toddler, they placed us in what seemed like the basement with three flights of stairs and 3/4 corridors. The receptionist said "it's just straight ahead"... And unfortunately another customer decided to stand by the fire exit and smoke repeatedly. We couldn't avoid this and although not entirely the hotel's fault, maybe alarm the doors. - The room door did not lock securely. - The kettle was disgusting, they took it and "cleaned" it and it was rusty. Coffee is important to a single parent!

The location was good for the purpose of our stay.

Stayed in July 2023

Room very dated, needs modernisation, although price dictates this.

Staff efficient and friendly. Good choice for breakfast and good value. Location ideal for connection to motorway.

Stayed in June 2023

A hot shower.

Incredibly friendly staff, great location but showers were cold.

Stayed in July 2023

Nothing. Good breakfast and very convenient for our purposes

A lot bigger than I expected, but clean, although a little tired in places.

Stayed in July 2023