Looking a little tired in places.

Location is brilliant

Stayed in May 2024

Waiting list for spa, no knowledge it was going to be like that.

Service and comfort

Stayed in May 2024

see above plus the persistant querying relating to our pre-booked food package upon visiting the restaurant

the room was a good size but lacked a waste paper/rubbish bin? the walk in shower was very roomy but the tiny sink was a puzzle it didn't have a cold water facility most unusual, it also lacked space for our washing kit razor and other products. It was a warm couple of days but no aircon was obvious? we opened the window which helped.

Stayed in May 2024

Poor breakfast Very small parking bays

Location

Stayed in May 2024

Paying 15£ per car for parking!

Breakfast and dinner was lovely

Stayed in May 2024

Still waiting for a copy of my bill despite reception agreeing to email it when I left. No bar snacks available such as nachos or even a packet of crisps. Adding a 10% service charge to a fixed price afternoon tea was a bit much especially as the in house dining discount was specifically excluded in the small print.

Room was comfortable, breakfast was excellent, swimming pool was good

Stayed in May 2024

Elevators very slow

In a great location short walk from everything, clean,friendly, spa was efficient

Stayed in May 2024

The waiter clearing pots away before finished , dropping cutlery on us , not clearing the finished with tables first .

The room and the spa

Stayed in May 2024

The restaurant was very disappointing.we used the restaurant on first evening & we ordered food only mains & had to wait an hour for it to arrive cold. Burger for my daughter was cold and very dry the cheese didn’t even stick to the meat . Flat iron steak was cold and tough , I was expecting a lot more from a Hilton hotel .

Beautiful hotel & grounds. Staff very helpful ,great size room ,overall very relaxing couple of days.

Stayed in May 2024

You were suppose to get robes at the spa and we were not given any.

Beautiful building, nice big comfy beds and a spa.

Stayed in May 2024

The first room we were given had large bleach stains on the floor - we had to speak to the manager and we got moved to a much nicer room. We had requested a cot for our little one and while it was provided it wasn't set up when we got there in the room they originally assigned us to. When your staying at a decent hotel I don't expect a parking charge.

The second room we were given was lovely and the decor of the hotel was beautiful. The bar had a decent selection but because of the time we got there we didn't have time to use many of the facilities.

Stayed in March 2024

Cleanliness was poor for a Hilton Hotel

Great central location

Stayed in May 2024

The room was SOOOO hot ! Kept us awake and had to have the windows wide open

Beautiful grand property excellent location

Stayed in May 2024

Bedroom carpet could have been cleaner and we had to ask twice for a non slip bath mat, as the bath was very slippery. I wasn't allowed to sit by the side of the pool, whilst my family were swimming, as it was 4.45pm and they were expecting the children's swim time to begin 5-7pm. At that specific time, they had no idea how many people would need seats, but I was still told I couldn't use a seat. All very disappointing, especially, as I'd estimate they have in excess of 25 seats to sit.

Location was brilliant, room was huge with 2 very comfortable beds and pillows. Breakfast was amazing, great quality, choice and all presented by very pleasant, friendly staff We were greeted by very pleasant staff and we especially enjoyed our welcome treat!

Stayed in May 2024

Stayed numerous times and the breakfast was the best yet

Stayed in May 2024

Some areas of the hotel looked a little bit tired.

The hotel is in a great location. It took us 2 minutes to walk into the centre of Harrogate.

Stayed in April 2024

The room is in need of an upgrade, curtains hanging off the rail, stained carpet and tired furniture

Stayed in April 2024

In need of attention

Helpful and welcoming staff

Stayed in April 2024

Rooms were basic, clean and good size but no character and our room was quite dark. Mirrors in the bathroom to high to see into and too hot during the night. Can only use the pool for 1 hour per day during your stay.

Location

Stayed in April 2024

Bird poo outside in the spa area, absolutely everywhere. Jacuzzi was dirty after a group of women just left so we didn’t go in. Spa staff had us waiting whilst she had a conversation with friends. I booked for 1 person by accident and this was not mentioned when we checked in so when we came to dinner for half board it was only paid for one person so I felt rather embarrassed.

Good value for money and fairly luxurious

Stayed in April 2024

Only down fall was the service in the bar. We ordered some lunch and the guy serving us seemed to have no customer service skills at all. It felt like he just didn’t want to communicate with us at all. Maybe he was having a bad day but it’s not acceptable in his role to be like that with customers

Beautiful hotel. Aesthetically pleasing, comfortable rooms and a great spa!

Stayed in April 2024

Nothing

Overall very good, very clean, perfect location.

Stayed in April 2024

Outside needs a spruce up

Character Good size rooms

Stayed in April 2024

The lighting in the dining room was not good for anybody with impaired vision. There was a small lamp on each table. I asked for another lamp to be supplied and the waiter very kindly provided one which helped me to see what was on my plate.

Everything was very good

Stayed in April 2024