They didn’t have room service for food or meals other than breakfast

Location and facilities

Stayed in October 2023

Convenient location, warm and efficient reception, everything clean, very comfortable bed.

Stayed in October 2023

Nothing to dislike

Very close to train station and near the shops

Stayed in October 2023

Excessive use of safety notices.

Location, good parking.

Stayed in October 2023

room was cold initially

Stayed in October 2023

Disappointing not to have the option of dining in the hotel in the evening- they only provide evening meals for functions and large group bookings. The bar didn't do any cocktails at all. As there was no fridge in the room I went down to the bar to ask if it was possible to have some ice to take up to the the room, but got a flat refusal. Generally felt they weren't very customer focused.

Clean comfortable room with basic amenities, including nice towels and toiletries. Very good buffet breakfast, well cooked. Especially enjoyed the little tumblers of fresh fruit salad and the croissants. Excellent central location in a most attractive little city.

Stayed in October 2023

Paying for parking Noise from kitchen fans starting up about 06:00 Occasional sound of trains puling into the station, not the hotels fault but it is near to the station

Comfortable hotel in the centre of Worcester. Ideal for access to Worcester, also just opposite Foregate train station. Largish car park at rea of hotel (£10 per night or £20 per night for a reserved spot) Great buffet breakfast, plus they will make extras individually e.g. porridge, omelettes, poach eggs etc. I didn't get time to use the leisure facilities but there is a gym and swimming pool on site

Stayed in October 2023

Not applibale

Location and staff

Stayed in October 2023

No plug sockets at the sides of the bed, so had to charge phones on the dresser Could hear noise from outside the window most of the night, although didn’t disrupt our sleep

The receptionist that greeted us on arrival was more than helpful,

Stayed in October 2023

Couldn't open windows no fan in room parking should be included

Location good value off the break parking should come with the price no fan in room and widows on latches can't open

Stayed in October 2023

Bar should be open earlier than 6 PM, after walking round the city on a very warm day a cool drink would have been very welcome. Consequently we did not use the bar and there didn’t appear to be any proper draught beer available anyway.

It doesn’t shout its presence on the outside but is quite impressive as one walks into the reception area with a magnificent staircase with lovely cast iron balustrades which must be superb for a wedding photographer, I could picture a bride making a grand entrance at the top and descending with her gown cascading down behind! Check in was quick and efficient the room was easy to find with nice convenient lifts to our 3rd floor. Nicely decorated clean room with all the bits you would expect in a good hotel albeit with no view from the window but we were not expecting one anyway. We just had a standard room. Good clean bathroom with a good light for shaving, surprising how many places have poor lighting both over the washbasin and in the room for ladies to put on their makeup. The bed was good if a little firm for me. Good fresh and hot buffet breakfast in pleasant bistro with nice staff. A good central city location just over the road from the railway station but not noisy. There appeared to be car parking available although we had come by train. Well situated for the main shopping areas, cafes and restaurants also a 2 minute walk to the museum and fine Guildhall, a short walk to the Cathedral and walk along the Severn with more swans than I have ever seen in one place. They do not operate the restaurant in the evenings fortunately it’s not a problem with so many local places to eat we walked 100 yards to a nice Italian restaurant where we had an excellent meal. We would be happy to stay here again.

Stayed in October 2023

Room very warm. Loud noise from plumbing in a neighbouring room at about 4am.

Very clean, lovely room, great location, great breakfast, helpful staff.

Stayed in September 2023

Nothing all good

Location was great for city centre

Stayed in September 2023

Lots of features in the pool area were not working.

Great location, secure onsite parking, nice breakfast, quiet and tastefully decorated. Rooms were clean and spacious. Nice bonus to have the pool and spa area.

Stayed in October 2023

New what to expect as I have stayed here several times

Close to Railway station. Large impressive room. Good breakfast room

Stayed in September 2023

Bathroom needs an upgrade and had to pay £10 to park

Breakfast was good and I enjoyed the leisure facilities

Stayed in September 2023

A bit old in need of an update

Location and spa

Stayed in September 2023

Location.

Stayed in September 2023

no snacks in the bar, had to pay for car parking

the location, and price is ok.

Stayed in August 2023

The mattress wasn’t firm enough and the bathroom is quite dated.

Location was great, the room had a lot of space.

Stayed in September 2023

Was rather hot in our room even tho a fan was provided

Location great, breakfast lovely and staff very pleasant

Stayed in September 2023

The door from the first floor corridor to the lift was difficult to use with a wheelchair. We only became aware that there was ramp access to the hotel when the paramedics used it to access the ambulance.

The original room allocation was unsuitable for a wheel chair. This was changed immediately on speaking to a receptionist and the new room was very comfort and quiet. Staff were very helpful when ambulance staff attended my husband.

Stayed in September 2023

Have stayed several times over the last years, and have always been satisfied! 

Stayed in September 2023

The window was permanent fixed shut.Good job there was a fan as it was a very hot night.

Breakfast very good,a great variety of food.Room spacious and clean.

Stayed in September 2023

Only one bedside light. The hot water to the bath and shower seemed take an age to arrive. We were in the new part. Great for a city "over-night" but no view for those who need one.

Hotel was opposite the station and suited our purposes in this respect. A short walk to the town centre and cathedral and riverside. Excellent bed and room well equipped - good for business and leisure - table with two chairs useful.

Stayed in September 2023