We were charged for a breakfast we did not order at all. Luckily I checked my card and was refunded. I wrote the manager an email about it and did not get any response.

Stayed in March 2024

Breakfast had a large variety to cater for all appetites.

Stayed in April 2024

Shower drain was blocked so water built up by feet.

Quiet room. Comfy bed. Good shower room. Close to Euston Close to Tottenham Court Road for tube

Stayed in April 2024

Room was a little on the cool side, even with the heating on.

Clean room, Good breakfast and great location

Stayed in April 2024

Only thing was the pies being still frozen !!

My 2 daughters and I had an evening meal on the Friday evening we all ordered pie and chips sadly all 3 pies were still frozen in the middle so they had to go back !! Once cooked properly they were very nice . The waiter service was excellent he served us throughout our stay so polite and lovely to talk too.

Stayed in April 2024

We didn't have much of a view out of the room, just straight onto another tall building but we weren't in the room much as we were out seeing London.

Hotel is well located for walking access to Soho, Covent Garden, British Museum (just round the corner) and the nearby tube station. Breakfast was buffet style but one of the best I've had. Everything seemed freshly made and the scrambled eggs were soft and creamy (which is rare). Staff were very helpful and responded to our request for more hangers very quickly.

Stayed in April 2024

Fabulous location steps away from the British museum and easy access to the theater district. Breakfast ample and delicious.

Stayed in April 2024

The hotel was very clean staff on reception was excellent breakfast was lovely and plenty of choice location for the theatre was very good

Stayed in April 2024

Bathroom was mouldy and outdated, mould on the blind, window and bath.

Food was fresh & hot, wide range at breakfast. Clean around the hotel, reception etc

Stayed in April 2024

Excellent central location (close to Covent Garden, China Town, Piccadilly Circus and major landmarks). The customer service by Jaime and Joris was wonderful and very guest oriented, thank you! All requests fulfilled in no time. Comfy beds and cosy atmosphere. Thank you for making our stay memorable!

Stayed in April 2024

We were quite happy

A comfortable hotel in a good location for our visit. Excellent breakfast

Stayed in April 2024

Everything was great

1st time we have stayed up this part of London and a first for a west end show. The location to the Dominion theatre was great and close to Oxford street, we definitely made our few days count. The staff were very nice, the bed was comfy and the breakfast was excellent. Would definitely stay there again.

Stayed in April 2024

I don't eat cereal or full english breakfast. The contintental part could have been a bit better (cheese slices were a bit bland).

Location was perfect. We walked from St.Pancras (25 min.). Britisch museum just 2 minute walk from the hotel. We spend 3 nights in the Thistle and never used the subway, we could do everything by foot. Good full english breakfast and fresh fruit every day. Staff was very welcoming.

Stayed in April 2024

N/A

The staff were brilliant very knowledgeable and very helpful

Stayed in March 2024

Great location

Stayed in February 2024

Had to wait until nearly 4 oclock for 1 room to he ready which meant we had to rush for an appointment.

Location, cleanliness.

Stayed in March 2024

Toilet wasn't very clean when we checked in and it is a little dated

Really nice breakfast, great lactation

Stayed in March 2024

Only thing I was not happy with was that I sent a question to the hotel via Booking.com a couple of days before our scheduled arrival, and it was not answered.

The room was on the quiet side of the hotel, as requested when booking. Beds & pillows very comfortable. Appreciated the hair conditioner in the bathroom, that's not always provided, but is essential for us. Breakfast had good variety of good quality. The location is excellent for walking to many theatres. The hotel is easy to get to from Heathrow by the underground to Holborn station.

Stayed in April 2024

twin room a little small but spotless

Food excellent

Stayed in March 2024

Nothing just havin g. 1 Touse the steàrs. At the entrance

The. Breakfast. Was good choice

Stayed in March 2024

The rooms could do with modernising. The towel rails didn’t work in the bathroom. The room service was expensive even without the service charge.

Breakfast options were impressive and perfect for me and my daughter. The location of the hotel was perfect for our needs.

Stayed in March 2024

Nothing but not any better than a premier in imo

Lovely clean n comfortable .Great location

Stayed in March 2024

Good location

Stayed in February 2024

The room was too cold in the evening and we had to turn on the hot air conditioning. We didn’t had a frigobar, wich a 4 stars hotel has to have in the rooms. The tv was not working very well.

The room was really nice, spacious, clean and the quiet even with the street outside. The mattress was super comfortable.

Stayed in March 2024