If they have cups in the room for the coffee/hot water pot. Extra rolls of toilet paper. Fresh clean towels everyday. Perform house keeping to the room daily

The staff were very pleasant and friendly. The place is very clean. And the breakfast is very good

Stayed in May 2024

The main issue here is the complete lack of staff on the property. We arrived to a locked door and honestly never even officially checked in - there are technically two areas of the property (the more modern rooms are in a separate section with their own reception) but neither area ever had staff around to talk to. It was a very odd experience and made me realize how much having great service adds to your perception of a place. Another thing to note, though it’s been noted - there are SO MANY STAIRS. I had my parents with us and often regretted putting them through the stairs.

OK, here goes, I was hoping to stay here and be a person who could really elevate the rating and report back that new management made at a fantastic place to stay… I will say that the rooms are beautiful, and linens very comfortable, and personally, I love the location perched at the top of Pyrgos. The breakfast served to your room was a nice touch, and they let us have a group breakfast at their (oddly abandoned) main house area. We had two rooms and both were gorgeous with private hot tubs. The property is undergoing a large renovation, with many of the rooms in progress.

Stayed in May 2024

Breakfast ordering was chaotic and sometimes did not arrive and had to be chased up. Plumbing issue in one of our rooms meant my friend had water come down through the ceiling! We tried to order drinks to the pool but they never arrived. The pool was not the cleanest and had a hose going into it the first day we were there. I think the part we stayed in was quite new so possibly these were some teething issues. Overall I'd still recommend.

Great breakfast food, beautiful views from the swimming pool, very spacious room and lovely location. Accomodated us for a later checkout with no fuss.

Stayed in August 2023

We arrived late in the evening. We had arranged for a taxi with car hire the following day from the same company. We were actually given the car hire at the airport and followed the rep to Pyrgos. He told us to park up and ring the hotel. It was after 10.00pm and the hotel was closed. The hotel was difficult to find. It is at the top of the hill in the village and there is no access by car. We asked various people where the hotel was and no-one had heard of it. Eventually we asked at a restaurant and they sent us up a cobbled passageway. It took about 10-15 mins to reach the hotel with our bags. When we found it it was closed, but a couple of the staff were waiting outside and were able to get the keys to our room and show us there. They didn't explain about the app for breakfast.

The room itself did not have a view but we had an area outside which allowed you to view the whole of Santorini. Breakfast is pre-ordered using an app on your phone, which is ok if you have a smart phone, we did. Lots of choice for breakfast but service is slow so need to order an early time.

Stayed in September 2023

The service and the organization is not in line with a four star hotel.

The room was new and silent and the staff was nice with us.

Stayed in August 2023

Difficulty in carrying baggage and locating the hotel, finding a parking location so that you do not get the ticket

Very good breakfast, Spacious rooms etc.

Stayed in September 2023

The towels were changed every day which we think is unnecessary (unless requested). It's not a criticism but just saving a little by everyone could save a lot on the environment. The toilet push button was broken and it meant the toilet was continuously trying to refill itself. It should have been reported by the cleaning staff and attended to. There is no telephone in the room so contact with the staff can be a bit hit and miss. Reception is in the main building and is via quite a few steep steps which are located externally around the complex. Again it isn't a criticism because the location on a hill all adds to the character of the hotel which we found most charming.

We enjoyed the querkyness of the hotel and our room (which was upgraded to the Honeymoon suite) We enjoyed the breakfasts and the quietness of our personal areas. The room was cleaned daily Hatti and all the staff were great and were eager to please The reception rooms are very grand and have painted and ornate ceilings. From the location you can see Fira and Oia and we had some very nice sunsets. It was lovely to wind down in the evening with a drink before evening meal and watch the sun go down from our terrace. The swimming pool area is very nice but is more for a dip than a good swim.

Stayed in September 2023

Management team doesnt exist. This property needs a manager.

Very nice staff. They were doing as much as they could do without any management.

Stayed in September 2023

Was not clear in advance that you can´t park around the place, we had to figure it out when arriving and handle all the luggage 200mts via stairs, under a 35C summer ;) The breakfast is very good, but the system is not working: you need to book it in advance, in the day before and defining the time for the breakfast. Even doing this, not necessarily it will be ready at the time, there were delays of 20 to 40min, and this was the real frustration with the hotel: Please review your breakfast system.

Very good room, huge and comfortable. The pool in the hotel is perfect. You have wonderful views of the whole Santorini. Despite the location is not the main area in Santorini, it is 10min from Fira only, Hotel staff was very friendly and helpful. Very good breakfast (despite the need to book in advance)

Stayed in August 2023

Could be more responsive in terms of communication

Pool, the style of the building, friendly staff

Stayed in August 2023

Comfortable, private room with our own jacuzzi. Best sleep of 2023 was on our holiday here. Beautiful spot!

Stayed in August 2023

Access to villa is tiring. Villa was new missing Tv and wifi connection.

View from villa.

Stayed in August 2023

This hotel is not for sure a 5 stars..maybe a 3 stars not more. There was no AC in the room. Does any 5 stars have air fan!! They cleaned the floor once in 5 days! We couldn't use the swimming pool coz always soo cold

The location was great but for sure u need a car. There is a near bus station but u need to wait long time in the sun. The breakfast was just good

Stayed in August 2023

The Wi-Fi for the first 3 days was no existent as well as the lack of any room facilities. There is a definite difficulty in getting to the property from the town square and I wouldn't suggest a late check in.

Everything generally went well but we were checked initially into a substandard room. Eventually we were transferred into the room we actually booked. So in the end we were satisfied and happy with the atmosphere.

Stayed in August 2023

The people at Zannos Melanthron were friendly and very helpful. The place is very peaceful and quiet. Our suite was brand new and we also liked the pool areas. We appreciate that the hotel is committed to anti-racism work and has solved the breakfast service in a way that minimizes waste.

Stayed in August 2023

Having to order breakfast on the app is a pain. There is a good variety but lacking a fresh fruit option. Some of the staff need training on basic service skills, but they were all very pleasant and good mannered.

We were in the newly built suites which are very contemporary with private hot tubs and a shared infinity pool. It is separate from the hotel an a few minutes walk away from the main reception and breakfast areas

Stayed in August 2023

Tedious going to top with a kid. Television not working. Staff were hard to find. If you need something mostly of the staff were not in the lobby. They have whatsapp but they dont answer.

View was wonderful. Food was great.

Stayed in July 2023

Rooms could benefit from a small renovation. Being in an old building humidity can be a bit tricky.

The staff really goes the extra mile to make sure you have a great experience. We arrived quite late at the first night (3am) and Christoph was there to receive us and to help us with your luggage. Also, despite having booked only the Junior Suite we were offered from the first day the chance to use the jacuzzi. Breakfast was great, and always served on time. The location was a great plus as well, Pyrgos is very well positioned to know the whole island without the messy crowds of Oia or Fira.

Stayed in July 2023

Breakfast, Reseption, No minibar

The consept

Stayed in July 2023

Quite a few steps/paths to climb up. Not recommend to the ones has mobility problems. Room need a dehumidifier. Very humid in the room.

We were honestly concerned before we got to the hotel due to some bad reviews, but we should point out this place is definitely worth staying at, at the same time some problems are noticeable but can be improved by better communication/information from staff. Tips! Just follow the Z sign on the street to find the way to the hotel. Be patient with the hot water(takes time). Wifi- download works well but uploading is very slow. Order breakfast with QR code one day before. Be patient when it comes to serving. If theres problem call reception or ask staff for help. Highlights Beautiful Pyrgos, away from the crowds, peaceful and calm. Kind staff. If theres problems they trying to solve it. Pool, views, at the breakfast place u can see the blue dome right through the window. Sunset from the pool area is unforgettable.

Stayed in July 2023

The pictures on booking.com didn't match our room, we had to request to see two other rooms however were very happy once organised. Booking.com stated private pool. This is not the case. Only private jacuzzi. The towels in the room & beach were not up to a good enough standard. Old & hard!

The location was perfect for a quiet area compared to other local towns. Breakfast was very nice and well organised.

Stayed in July 2023

I would pay more attention to the cleanliness of the rooms.

The best staff I've met so far. Congratulations!

Stayed in June 2023

We had some trouble with the rain, cold, and power outages. This was no error of this lovely, precious jewel.

Excellent location. Beautiful place in a magical setting. Good food and memorable town.

Stayed in May 2023

where to start? Honestly Fawlty Towers was better run. All drinks and breakfast have to be ordered on line using a QR code reader. Even if you are standing at the bar. The chances of then getting what you’ve ordered within 30 minutes is very slim and getting what you actually order is non existent! All of this however is delivered with a lovely warmth and a smile by the young people who work there. But in truth after 40 years of travelling the world extensively I have never stayed in a more poorly managed place. Too much to list I’m afraid. The irony though is that we had a great time once service expectations are lowered to nil. it really is a lovely spot. Be warned though it is high on a very steep hillside with no vehicular access. Any one with mobility issues or breathing difficulties be warned!

The view, the friendly staff, the heritage of the building

Stayed in May 2023