Custom House Quay Dublin 1, D01 V9X5 Dublin, Ireland
#71 of 159 hotels in Dublin
Guests' ChoiceBased on 3322 hotel reviews
8.3Cleanliness
8.9
Comfort
8.9
Location
9.0
Facilities
8.6
Staff
8.8
Value for money
7.7
Free WiFi
8.5
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End of dialog contentReviewed: 10 May 2024
Fiona
United KingdomNothing
Clean, good food, central and helpful staff.
Stayed in May 2024
Reviewed: 29 April 2024
Elena
Italybreakfast and location are awesome!
Stayed in April 2024
Reviewed: 28 April 2024
Susan
IrelandThe toilet in our room didn’t flush particularly well.
Comfortable clean rooms, friendly and polite staff, it was close to the theatre which was our principal reason for visiting Dublin.
Stayed in April 2024
Reviewed: 23 April 2024
Darko
CroatiaQuite expencive parking.
Excelent location for visiting Dublin.
Stayed in April 2024
Reviewed: 22 April 2024
Seamus
IrelandSuper location for visiting Epic. Luas stop right around the corner. Room was very comfortable and big!
Stayed in January 2024
Reviewed: 22 April 2024
Susan
United KingdomExpensive for what we got. Room looked over bins and dirty laundry. Paid for.breakfast but very little gluten free available. Evening meal again nothing really gluten free
Clean and welcoming staff
Stayed in April 2024
Reviewed: 21 April 2024
Susan
United Statesstaff was exceptional.
Stayed in April 2024
Reviewed: 18 April 2024
Francois
South AfricaN/A
EXCELLENT
Stayed in April 2024
Reviewed: 17 April 2024
Christopher
AustraliaPricy breakfast
Friendly staff, clean, modern, comfortable rooms. Stylish decor, the guest laundry was such a convenient inclusion. The best soundproofing I’ve ever seen! Not a hint of the busy road outside. Smart tv was a great feature.
Stayed in April 2024
Reviewed: 17 April 2024
Gentiane
FranceVery noisy on the 1st floor on the road. Rooms are a bit old.
Stayed in January 2024
Reviewed: 16 April 2024
Pinda
United KingdomGood location, Nice and clean with friendly helpful staff
Stayed in March 2024
Reviewed: 16 April 2024
Nakarin
ThailandNothing.
It is a kind of luxury hotel, so everything is in good order with high standard. No disappointment.
Stayed in April 2024
Reviewed: 15 April 2024
Stephen
United KingdomThe beds were a bit uncomfortable
Very clean, lovely friendly polite staff.
Stayed in April 2024
Reviewed: 15 April 2024
Richard
IrelandGreat location, good food
Stayed in March 2024
Reviewed: 15 April 2024
Kajsa
FinlandEither the A/C was too complicated for me to work out or it didn't work properly - the room was quite cold, especially the bathroom.
Great location and friendly staff with nice, modern rooms. Very nice breakfast buffet with lots of different options.
Stayed in January 2024
Reviewed: 13 April 2024
Hendricus
AustraliaThe attitude of the staff...... They acted like superior beings instead of hostes to us, their guests.
Everything went quite well as you can expect from such well known hotel chain.
Stayed in April 2024
Reviewed: 10 April 2024
Majella
IrelandPillows need to be better, too flat, personal taste. Plumbing in shower seemed to be the wrong way around, when you turn to hot it was cold and vise versa, maybe I was doing something wrong. Duvet too warm, again personal taste. Parking not with hotel, but one very close, minute walk, only issue a little expensive and I don't think i got the hotel discount.
Receptionists are very friendly, helpful and professional. All bar and restaurant staff were lovely, very professional, friendly and fun, great service. Great location. Very comfortable, relaxing hotel. Had a Lovely meal in the restaurant and the breakfast next morning was excellent, loads of choice. Excellent stay. Would stay again.
Stayed in April 2024
Reviewed: 9 April 2024
Rachel
United KingdomGood have been a more organised layout. Did have to ask for items filling up. No mushrooms or tomatoes after 9.30.
It was a little chaotic, did have to ask for a few items filling up. But very good taste,
Stayed in April 2024
Reviewed: 9 April 2024
John
IrelandVery clean, quiet, good price
Stayed in April 2024
Reviewed: 7 April 2024
Lee
MalaysiaStaff manners.. not feeling welcome by the staff. First time visit Dublin, but her way of her handling your question is like 😒..
Convenient to walk around to city Center and nice view from the hotel. Front is the river, windy and nice.
Stayed in April 2024
Reviewed: 6 April 2024
Tiiu
IrelandThe hotel is in a good location, not far from the city centre, right next to the EPIC museum which is open early in the morning till late in the evening. The hotel is comfortable, clean, quiet. The hotel also has lovely views over the river Liffey.
Stayed in April 2024
Reviewed: 2 April 2024
Niamh
IrelandReceptionist had no eye contact (looking down) for most of my check in & seemed disinterested.
the breakfast was lovely, Bedroom was lovely. location was great for the 3Arena
Stayed in March 2024
Reviewed: 2 April 2024
Jill
IrelandWiFi required an app to download. Too much effort so used my data
Staff were lovely as usual, room was comfortable and clean, room service was good also
Stayed in March 2024
Reviewed: 1 April 2024
Graham
United KingdomCar park, disappointed I was charged for the car park after what had happened. Have been left out of pocket for something that was out of my hands
Clock in the room, I love this. Iron & ironing board along with mini fridge, very handy
Stayed in March 2024
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