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Reviews of The Metropolitan Hotel & Spa New Delhi 5 stars

Bangla Saheb Road, Connaught Place, 110001 New Delhi, India

#373 of 1,260 hotels in New Delhi

Guests' Choice

Review score

Based on 1789 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.9

  • Location

    8.5

  • Facilities

    7.4

  • Staff

    8.0

  • Value for money

    6.9

  • Free WiFi

    6.3

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Showing 1 – 25

  • Reviewed: 1 May 2024

    7.0
    Wry nice and comfy stay. This was our second time stay at the hotel and both times noticed that there have only been 1
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in April 2024

  • Reviewed: 29 April 2024

    8.0
    Well worth a visit if you are in New Delhi
    • Leisure trip
    • Group
    • Superior Double Room Inclusive of Wi-Fi, 20% off on food & soft beverages
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Clean great location good food options great staff

    Stayed in March 2024

  • Reviewed: 28 April 2024

    8.0
    Predictable, safe and a bit dated
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 4 nights
    • Submitted via mobile

    Distance from metro. Old fashioned

    Clean and friendly

    Stayed in April 2024

  • Reviewed: 27 April 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Superior Double Room Inclusive of Wi-Fi, 20% off on food & soft beverages
    • Stayed 3 nights
    • Submitted via mobile

    1)Rates are on higher side. 2)Breakfast-80% repetition of earlier days menu. 3)The AC control is pathetic. Somehow we in India think that unless it's freezing cold the AC is not useful and put the settings accordingly which makes the stay uncomfortable without asking for a room heater.

    Rooms are spacious.Staff is courteous. Housekeeping staff is efficient and accomodative

    Stayed in April 2024

  • Reviewed: 23 April 2024

    6.0
    Frustrating with front of staff. They said no breakfast but I had booked amongst other things
    • Leisure trip
    • Solo traveller
    • Superior Double Room Inclusive of Wi-Fi, 20% off on food & soft beverages
    • Stayed 1 night
    • Submitted via mobile

    The property seemed very tired. Needs modernising.

    Location

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Good value hotel, nice staff. Would stay again
    • Leisure trip
    • Group
    • Superior Double Room Inclusive of Wi-Fi, 20% off on food & soft beverages
    • Stayed 2 nights

    More poolside furniture. But not many people seemed to use the pool so we could use the sunbeds. It is such a lovely pool, would be nice to make more of it.

    Good value hotel in a good location. Pool very nice on a hot day! Room very clean, special thanks to Roopchand who kept my room spotless and was super helpful. Would stay here again. Good breakfast too. Their taxis were good too - big shout to the super nice, honest and helpful Narender Singh +91 9968228921 - he took us everywhere, even to the airport at 4am.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    It’s not a 5 star rating standard with the amount that I have paid. First and last stay in Metropolitan Delhi.
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room Inclusive of Wifi and 20% off on food & soft beverages
    • Stayed 2 nights
    • Submitted via mobile

    The rooms were out dated and in bad conditions. The bed was not at comfortable and looked ugly.

    Easy to move around

    Stayed in April 2024

  • Reviewed: 8 April 2024

    6.0
    Checked into the room with a broken shower. Really disappointed, otherwise stay was comfortable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Clean Good location

    Stayed in April 2024

  • Reviewed: 7 April 2024

    8.0
    Nice hotel, good location, just a couple of minor issues which could be easily resolved
    • Leisure trip
    • Group
    • Deluxe Triple Room Inclusive of Wifi and 20% off on food & soft beverages
    • Stayed 2 nights
    • Submitted via mobile

    Couldn’t take drinks outside by the pool Would allow access from reception to pool, even though there was a door Overpriced excursions arranged by concierge

    Location

    Stayed in March 2024

  • Reviewed: 1 April 2024

    7.0
    I USED TO LOVE THE STAY EARLIER BUT WILL WANT THE RENOVATIONS OF THE ROOM AS SOON AS POSSIBLE
    • Leisure trip
    • Group
    • Deluxe Triple Room Inclusive of Wifi and 20% off on food & soft beverages
    • Stayed 1 night

    HOUSEKEEPING AND ROOM SERVICE ON CALL VERY POOR SPECIALLY IN THE NIGHT AS WE WERE THERE FOR ONLY ONE NIGHT.

    BREAKFAST GOOD ROOM NEEDS RENOVATION , SPECIALLY THE BATHROOM AND THE ELECTRIC FITTINGS LOCATION SUPER AMBIANCE GOOD

    Stayed in March 2024

  • Reviewed: 21 March 2024

    6.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Superior Double Room Inclusive of Wi-Fi, 20% off on food & soft beverages
    • Stayed 1 night

    As has been mentioned before, the hotel is overpriced for what is offered, and is a bit soulless. It would not have been my choice if I was travelling independently. Our small group (seven) had a welcome meeting with our guide, at which we were offered tea or coffee. We - naively - assumed this was on the house. Not so - I was charged 470 rupees (roughly £4.50) for a small cup of weak, lukewarm "cappuccino".

    Booked an extra night before joining up with a tour group.

    Stayed in March 2024

  • Reviewed: 18 March 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room Inclusive of Wifi and 20% off on food & soft beverages
    • Stayed 4 nights

    Break fast was standard and did not change during the whole stay

    The room was well sized and bathroom clean. The lobby and reception staff were very welcoming. They even provided a scale to weigh our luggage at the end of our stay

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    Excellent service but lacking character and expensive.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 1 night

    The price

    We chose this hotel primarily because of its location. We didn't want any surprises on our first night in India and, in that respect, it delivered. The price was very high by comparison to everywhere else we stayed and whilst it was 'fine' it lacked charm and was soulless. The service was very good, but the hotel was impersonal - you might have been anywhere in the world. Drinks were seriously expensive but breakfast was delicious and all the staff were charming and helpful. The travel desk was extremely helpful with transfers and organised a great driver and extremely good guide for us for Delhi and Agra.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    6.0
    Pleasant
    • Business trip
    • Couple
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 1 night
    • Submitted via mobile

    Hotel not as per Price, otherwise all good

    Stayed in February 2024

  • Reviewed: 13 March 2024

    6.0
    Comfortable hotel but
    • Leisure trip
    • Couple
    • Superior Double Room Inclusive of Wi-Fi, 20% off on food & soft beverages
    • Stayed 2 nights
    • Submitted via mobile

    There isn’t much around this hotel, it’s a 15mn walk from Connaught Place. Taxis from the hotel are overpriced, staff was not very helpful. Wifi limited to 2 devices, for the price of the room, it’s very stingy.

    Clean, comfortable, big rooms, good beds

    Stayed in March 2024

  • Reviewed: 8 March 2024

    7.0
    Perfect, central location for our family to stay.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 3 nights
    • Submitted via mobile

    Good location, nice and clean hotel, it suited our needs perfectly.

    Stayed in March 2024

  • Reviewed: 7 March 2024

    8.0
    Staff always expecting tip whenever they help u
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 3 nights
    • Submitted via mobile

    The mini bar was empty The TV channel was very limited only 18 TV was only 26 inch

    Good location

    Stayed in March 2024

  • Reviewed: 13 February 2024

    8.0
    Good value for money. Great location
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 5 nights

    Bar and restaurant a bit sterile

    Clean, friendly staff ,nice rooms

    Stayed in February 2024

  • Reviewed: 12 February 2024

    6.0
    A goid quality 4 star hotel, but at a 5 star superior price.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 2 nights
    • Submitted via mobile

    Not 5 star superior as advertised. Price/quality does not fit.

    This is advertised as 5star superior, but we do not believe it fits this category, I would rather place it as a 4 stars. Facilities etc haven seen better days. Rooms and facilities are very clean. Gym is small and basic. We did not try the pool as it was too cold. Tripple occupancy rooms are slightly small and the extra bed quite old and shabby. Staff very helpful and friendly. Breakfast quite complete, but not a 5 star superior quality. All in all, if the hotel had been advertised and priced as 4 stars, we would have given it an 8 or 9.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    8.0
    Very good
    • Business trip
    • Group
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 3 nights

    All went well.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    7.0
    Good decent stay for a night
    • Leisure trip
    • Solo traveller
    • Superior Double Room Inclusive of Wi-Fi, 20% off on food & soft beverages
    • Stayed 1 night
    • Submitted via mobile

    Non inclusion of breakfast!

    Location

    Stayed in February 2024

  • Reviewed: 18 January 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room Inclusive of Wi-Fi and 20% off on food & soft beverages
    • Stayed 2 nights
    • Submitted via mobile

    Restaurant was very overpriced, which was a shame. The hotel transport was also overpriced, but using Uber/Ola worked well. Not super close to any metro stations. All rooms were twins even though we requested doubles.

    Nice clean rooms, all twin. Allowed us to leave our bags in the luggage store for 4 days, before our next stay at the hotel. Breakfast was a fairly good spread (particularly the freshly cooked omelette).

    Stayed in January 2024

  • Reviewed: 15 January 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Triple Room Inclusive of Wifi and 20% off on food & soft beverages
    • Stayed 4 nights

    Drinks in the bar are pricey. Three of us shared a small room which was to say the least cosy!

    Stayed in January 2024

  • Reviewed: 15 January 2024

    6.0
    Its a great location
    • Leisure trip
    • Family with young children
    • Deluxe Triple Room Inclusive of Wifi and 20% off on food & soft beverages
    • Stayed 3 nights
    • Submitted via mobile

    Very high cost of laundry, lack of communication

    Location

    Stayed in January 2024

Showing 1 – 25

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