Nothing!

Everything!

Stayed in May 2024

just a suggestion, not a criticism...the shower cabin could be improved

The atmosphere and elegance of the hotel, especially the stairs and the entrance....

Stayed in May 2024

Nothing.

Beautiful. Elegant. Well located. Good dinner. Exceptional staff. In particular, Matteo.

Stayed in May 2024

The location was just perfect.

Stayed in May 2024

Beautiful old building in very central location

Stayed in May 2024

Lovely place true old world elegance and fabulous staff. Warm welcome, cosy bar and most stunning staircase

Stayed in May 2024

Beautiful hotel, well situated for exploring Genoa. Very helpful and friendly staff. Restaurant was lovely, delicious food, great breakfast. A little bit of luxury to start our holiday in Italy, would recommend.

Stayed in May 2024

Bar and bar seating a little tight and boring

Location and room

Stayed in May 2024

We required one nights’ accommodation. Location was important to see at least some of beautiful Genoa. This hotel was perfectly located for our needs. We were passing through via train and this hotel is not walking distance (particularly if you have luggage). One would need a taxi from the Main Genoa station as well as from Brignole station. These were easy to get hold of upon arrival, directly outside the main train station and the hotel reception organised our taxi to Brignole station. The reception is outstanding and the hotel is beautiful with comfortable beds. The rooms we selected were large and lovely. We received some unexpected gifts in the room and these touches of unexpected delight are always heartwarming. We were in Genoa on a bustling Saturday night and you do need to explore the lively alleys to get a good feel for how wonderful this city is, but it should be noted that the sounds of the city do travel to the rooms if you are a light sleeper. Overall this is a lovely hotel and I would re-choose this hotel after having stayed there.

Stayed in May 2024

We were fighting all night with mosquitos! It was a nightmare. The breakfast is good, but we missed fresh orange jus, omelet or fried eggs are for extra money!

Very good service and the building itself is very beautiful. Staff was very helpful

Stayed in May 2024

Nothing. Our stay was perfect.

Love staying at Bristol Palace in Genoa. The location is convenient and staff is excellent.

Stayed in May 2024

we loved be close to piazza raffaele de ferrari all the shops and restaruants, also good selection of food for breakfast. Great service and accommodations

Stayed in May 2024

Shower was small

The building is beautiful and centrally located.

Stayed in May 2024

For five star some small details are missing: 24-hour room service, bath robes, etc.

Friendly staff, fantastic location, convenient valet parking, decent rooms, comfortable beds, good value for money

Stayed in May 2024

Exceptional hotel with extremely high quality standards. It is always a pleasure to come back here. Thank you, Bristol Team!

Stayed in May 2024

Well its gate/entrance is very easy to miss… we walked around the building then finally saw it. But it’s not really a problem if you are going by car

The staircase looks absolutely breathtaking. We loved everything.

Stayed in May 2024

Solid buffet

Stayed in May 2024

I did not like that the air conditioning cut off between midnight and 7:00 am.

I absolutely loved the history of the hotel and the size of the room. The friendliness of the staff was superb.The location was fantastic.

Stayed in May 2024

The hotel is perfectly located in a shopping area, close to major sites and a few steps away from the old city. Staying at the Bristol hotel which is in perfect condition is entering in a glamorous past which was replaced by modern hotels lacking soul regardless of their expensive decoration. Do not use the elevator because the stair case is simply mind blowing. We stayed on the fifth flour and we just could not stop admiring every detail of this amazing building.

Stayed in May 2024

parking was a problem but not unusual for city centre, the car park was full so we had to park off site. The breakfast was a bit pricey for a buffet and we were charged for a second cup of coffee.

Where to start. The building is beautiful. We were given an upgrade to a suite which was a massive room with two double beds, and four arm chairs. Separate bathroom. The evening meal was excellent, we sat out on the terrace and had drinks after in the bar. The barman was very friendly and informative.

Stayed in May 2024

Room was close to dinning area. Got woken at 6:30 every morning by doors squeezing and trolleys moving. Advised desk on departing

Pleasant and helpful staff. Great dining facilities. Location

Stayed in May 2024

It was perfect

Loved the room the bathroom and the comfort of it all.

Stayed in May 2024

It was perfect.

Gracious hotel, elegant like the great hotels of earlier times. Wonderful doorman. Housekeeping was wonderful. Elegant dining in a grand dining room. Like the Grand hotels of thwe early 20th century.

Stayed in May 2024

Pillows were quite unconfortable, there's a lot of noise from outside but mostly from inside (old doors with a lot of space between the floor and them).

Nice location, great staff, clean rooms.

Stayed in May 2024