Castello 4973, Castello, 30122 Venice, Italy
#149 of 297 hotels in Venice
Guests' ChoiceBased on 328 hotel reviews
8.5Cleanliness
8.8
Comfort
8.7
Location
9.6
Facilities
8.4
Staff
9.3
Value for money
8.3
Free WiFi
9.2
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 April 2024
C
Netherlandshelped by great staff. The room was beautiful. The central location made it perfect.
Stayed in April 2024
Reviewed: 21 April 2024
Glenn
United StatesThe rooms were beautiful Beds were perfect Location was great!
Stayed in March 2024
Reviewed: 14 April 2024
Osman
TurkeyShower
Employees, breakfast
Stayed in April 2024
Reviewed: 7 April 2024
Murali
United StatesGreat location, good breakfast and amazing staff. They were kind enough to keep our luggage post check out.
Stayed in March 2024
Reviewed: 6 April 2024
Jumme
SwedenA beatiful building with "palazzo style rooms"! Nice staff and breakfast! The location was perfect, near St Marco sqare and near a vaporetto stop. Many restaurants close by.
Stayed in April 2024
Reviewed: 27 March 2024
Michelle
United KingdomEasy access to all the main attractions and amazing views.
Stayed in February 2024
Reviewed: 23 March 2024
Nataliya
United StatesFriendly staff and location
Stayed in March 2024
Reviewed: 16 March 2024
Pauleana
United StatesEvery thing was perfect.
The staff were amazing, breakfast was delicious, specially Croissants!!!
Stayed in March 2024
Reviewed: 10 March 2024
Joanne
United KingdomNo communal or games area so nothing to do at the hotel when returning
Close to the Alilaguna stop; close to San Marco but quiet enough for there to be no noise overnight; generally clean and tidy but could do with some TLC in places
Stayed in March 2024
Reviewed: 29 February 2024
Müjdat
TurkeyWe were greeted by the facility officials with excellent communication. The employees were very helpful. They helped us with everything. Endless thanks to them. The location of the facility is in the most popular area of Venice.
Stayed in January 2024
Reviewed: 28 February 2024
John
United KingdomThe smell as soon as you step into the hotel was old, the lights turned off when you plugged your cable in
I stayed in the triple room and it was very spacious and was very venice old style which was gorgeous.It was like 5 min walk to St marks square and so close to the bridge of sighs.
Stayed in February 2024
Reviewed: 27 February 2024
Smithi
IndiaNothing to say
The staff was really freindly..they made us feel so welcome and comfortable and took extra care to see if we were comfortable as well. They recommended places to see and gave us instructions to go around town. breakfast was good n fresh. Would definitely go there again.
Stayed in February 2024
Reviewed: 25 February 2024
Jo
United KingdomNothing.
Staff were very friendly and helpful on how to get to attractions etc. The hotel was located in an excellent location for all the sights.
Stayed in February 2024
Reviewed: 22 February 2024
Milan
SerbiaBreakfast.
Location,big room
Stayed in February 2024
Reviewed: 17 February 2024
Meri
GeorgiaEveruthing was perfect.
The hotel has a great location, it is in the city centre but in the quiet place es well.. Staff is so helpful and attentive. Everything clean and comfortable. Interior is very nice as well. Breakfast is so dilicious, especially yummy croissants 😍😍
Stayed in February 2024
Reviewed: 16 February 2024
Dzmitry
PolandHot food at could be warmer, and coffee could be better, but it wasn't a problem
Amazing location (5 min walk from San Marco), friendly and welcoming staff, beautiful room and view, spotlessly clean bathroom. We enjoyed our stay a lot, will stay here again when in Venice
Stayed in February 2024
Reviewed: 13 February 2024
Orsolya
HungaryLocation is perfect, large and comfortable room, very kind staff. I definitely recommend this hotel.
Stayed in February 2024
Reviewed: 6 February 2024
Rimmert
BelgiumGood location
Stayed in December 2023
Reviewed: 2 February 2024
Olha
UkraineStaying at this hotel was a great experience. The room was clean, the breakfast was tasty. The receptionist deserves the best words, he was very kind and ready to help. I would definitely recommend staying at this hotel when in Venice
Stayed in January 2024
Reviewed: 16 December 2023
Spencer
United StatesLocation and the kind, professional staff.
Stayed in November 2023
Reviewed: 5 December 2023
Thet
AustraliaThe location was easily accessible to the water bus station which made it easier to travel to and fro. Though there were only 5 guests altogether for breakfast, the service was excellent. The room had a canal view.
Stayed in November 2023
Reviewed: 11 November 2023
Alice
IrelandThe room was small and very uncomfortable bed. Breakfast only okay even by continental standards.
Location, location and location. Very central and on the canal. Out of the hotel most of the day.
Stayed in October 2023
Reviewed: 11 November 2023
Lori
United StatesWe had no complaints whatsoever.
The staff was incredibly friendly and helpful. We needed to check in early as one in our group was feeling ill. They cheerfully allowed us to check in early. The attention to detail was impressive and when staff shifted, the new person at the desk was well informed of our needs, including a 3 am water taxi pick up for a 6 am flight out of Venice. We were thrilled with our stay and hope to return soon.
Stayed in October 2023
Reviewed: 3 November 2023
Matthew
United KingdomShower head did not support itself
Location was excellent and the breakfast was very good. All staff were exceptionally helpful and friendly
Stayed in November 2023
Blackpool, UK
Arden Hills, USA
Mladá Boleslav, Czech Republic
Kissimmee, USA
Olds, Canada
Dubrovnik, Croatia
Yucca Valley, USA
Missillac, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content