Nothing to mention

Great swimming pool lovely grounds. Spa is good. Staff very helpful all round very good. Well appointed rooms.

Stayed in April 2024

There were huge contrast between the hotel and spa area. SPA area was very outdated, we felt more like in an old sanatorium than in a 5* SPA. Grotta is nice but overpriced (25Eur per person for 10-15min walking around without any guidance was totally not worth it!). They have beautiful restaurant, but the food was dissapointing - would recommend another place for dinner. The room itself was nice, but small and the view from the window were containers where staff was bringing used towels. That was awful and we couldn’t believe that in an off season they couldn’t offer us a better room.

Beautiful hotel, nice lobby, clean rooms.

Stayed in March 2024

The rooms are very basic 3-4 style like Breakfast very basic you can get in any 3 stars

The therme The beauty of gardens and city

Stayed in December 2023

Not much, I couldn't get CNN ....

I love the pool spa, and many clients seem to enjoy it also.

Stayed in December 2023

Although we were told that we had been upgraded, for the price we paid it was incredibly small, my only negative. At 300€ per night for such a small room in off peak season, was totally unacceptable

Breakfast was very good

Stayed in December 2023

Dinner.

Thermal Spa.

Stayed in September 2023

I wish more information on the amenities (e.g. map, local attractions.

Excellent location great spa.

Stayed in September 2023

There were way too many day tourist. It didn’t feel exclusive at all and the pool closed very early. I was only able to fit in one visit to the grotto and one treatment during my stay. And the staff were so weary, the services was really was just so so. I’m glad only just one night was available when I book.

My dinner and the grotto

Stayed in June 2023

breakfast offer below expectations, same goes also for the variety of food in the restaurant menu

facilities

Stayed in May 2023

something must change in restaurant , stuff do everything possible, but if you wait dishes about 1 hour, it’s can’t help

very good stuff, very good location

Stayed in May 2023

the location is great and the hotel is beautiful.

Stayed in May 2023

food of the restaurant

amazing Grotta and very nice pool 👍

Stayed in April 2023

great place!

Stayed in January 2023

The room was a bit cold and just did not seem to reach the desired temperature, to keep in mind that the thermostat is not working unless you ask the reception to switch it on (and then still has a limit how warm you can set it: the max was 23 degrees but it did not feel that warm at all). For some reason there is some difficulty to connect iPhones to the wi-fi (we were told it's a known issue?), it worked in the end but took some struggle.

The place itself is beautiful. The hotel is kept clean and neat, and is beautifully furnished. Common areas are warm and cozy. The staff, from reception to restaurant/bar to the spa, are all extremely professional, polite, and helpful. They really are what makes your stay different than in other hotels. We stayed with half-board package, the restaurant menu is quite diverse with daily special dishes to offer more variety.

Stayed in January 2023

From the check-in and until the check-out, everything was just perfect. very friendly staff, clean and big room, quiet place, amazing fresh and high-quality breakfast, lovely huge external warm pool with mountain view, steam & dry sauna, definitely a wonderful place to spend a romantic vacation in Italy!

Stayed in December 2022

The normal pool of the hotel Is super small, so you need to use the spa pool which can be accessed only through the spa, you are forced to wear a head swimming cap while inside. Also, many people are spa members and use this pool’s jacuzzis and spas which makes it very crowded. Prices are normal to high. Room was clean and nice but we booked a room with garden view, all we viewed from the window was the back of a rock,overall does not worth so much money.

It is not bad, the place outside, garden and mountain Are beautiful and peaceful, but it definitely does not worth 500€ for a night. The food at the il poeta restaurant is very tasty and of good quality

Stayed in August 2022

Food at the restaurant needs to be refined. Price doesn't match quality.

Incredible spa experience and grotto.

Stayed in June 2022

view

nice building, nice trees

Stayed in June 2022

the size and standard of room were average although the cost of the rooms seemed expensive. the gym and pool facilities feel as though they need a small upgrade/refurbishment. The cost of playing tennis at 25 euros per hour plus rackets and balls on top seemed excessive when you could use the E bikes for free

the staff gave a great service throughout and the restaurant food was very good. the staff made a huge effort to ensure that you had a good stay.

Stayed in June 2022

Access to the spa requires either a car, or a short taxi journey from the train station. There are some areas of the hotel and the facilities that could do with redesigning.

The thermal spring waters and the natural beauty of the grotta are overpoweringly relaxing! There is the Thermarium circuit (the outdoor thermal water pools with hydromassage and spa facilities). Two pools to choose from, with cafe on site that is very reasonably priced! The Meditarium circuit (indoor thermal water pool) is very relaxing, with spa facilities including a Roman bath. Different atmosphere and very relaxing. Multiple areas for relaxation between the pools and spas, allowing for flexibility and privacy. The Grotta it’s self is a magnificent experience. The Steam bath in the Grotta is rejuvenating, due to the combination of the air consistency, the sound of the water, the scenery and the natural heat. If you get the chance do experience floating in the Grotta water. Also, there is a hiking trail within the grounds that should not be missed!

Stayed in March 2024

My room smelled like cigarettes every day. During winter months they set the AC to heating mode which means you have no choice but to leave your window open. Right outside the window is the seating area where everyone smokes! Nothing within walking distance of hotel so everything is a taxi ride away.

The room was clean and the breakfast and restaurant were great.

Stayed in January 2024

We didnt have the best dining experience for dinner at the hotel. However, the second evening, the reception staff reccomended an incredible local restaurant and we loved it! Cicceria Sale e Pepe.

We went as 2 friends and had such a wonderful time away. The hotel is so clean! The staff were attentive. But the star of the show is the unbelievable treatments at the spa. We had a facial, massage and experienced the steam cave, all were excellent. I will definitely be returning, many times. Also, the barman is amazing, so enthusiastic about his job, his cocktails were wonderful!

Stayed in November 2023

Nothing

Superb facilities and very proficient staff.

Stayed in November 2023

Absolutely gorgeous hospitality and service Waiting for the next visit

Stayed in October 2023