Via Alpe di Grual, 38086 Pinzolo, Italy
#1 of 28 hotels in Pinzolo
Guests' ChoiceBased on 221 hotel reviews
9.5Cleanliness
9.8
Comfort
9.8
Location
9.2
Facilities
9.7
Staff
9.6
Value for money
8.8
Free WiFi
9.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 June 2024
Tim
GermanyExcellent Spa facilities, Great rooms, lovely service, good food.
Stayed in June 2024
Reviewed: 26 May 2024
Ho
Hong KongNothing
Everything was perfect. Staff were friendly, room was clean, plenty of facilities
Stayed in May 2024
Reviewed: 16 May 2024
Yoav
Israeleverything was exceptional
amazing location, beautiful rooms and view. great food. excellent staff.
Stayed in May 2024
Reviewed: 10 April 2024
Matt
United KingdomThere is nothing
It’s a first class spa hotel with impeccable staff, facilities and is perfect for anyone who wants to be active or loves great sauna and steam/spa
Stayed in April 2024
Reviewed: 19 March 2024
Leonid
IsraelThe dinner unreasonably overpriced. Local cuisine in restaurant is missing. But the service is great and professional.
The hotel is absolutely amazing, located near to the cable car. The suite interior design very stylish, modern, spacious size of the living area and the bathroom. Well equipped and spotlessly clean. The staff was extremely friendly and helpful, assist with a car parking and the luggage. Took us to a welcoming tour on SPA facilities and sauna area. The breakfast is tasty and varied.
Stayed in March 2024
Reviewed: 22 February 2024
Victoria
United StatesEverything was amazing, design, space, privacy, comfort, spa, breakfast and location.
Stayed in February 2024
Reviewed: 15 February 2024
Mohammad
KuwaitBed is not comfortable Noise Room service always missing orders
Location
Stayed in February 2024
Reviewed: 7 February 2024
Pietro
United KingdomNothing in particular. Perhaps the “grotta di sale” experience should be included in the spa service.
The design of the building and the room are great. Service is very good as well.
Stayed in January 2024
Reviewed: 3 February 2024
Ann
AustraliaIt’s not ski in ski out, but there is a ski valet and shuttle service that provide great services. Ordered a cup of tea at the bar and was charged €10 😂 (the tea is very good and is free in the room and in the spa area)
Amazing pool, spa and sauna facilities. Everything is modern, new and clean and there are so many different sauna and pool areas to relax in. Had one of the best massages, the masseur really got into the sore muscles after skiing.
Stayed in February 2024
Reviewed: 27 December 2023
Charlotte
United KingdomAmazing quality food and vegan menu. Great choice at breakfast. Great views. Close to ski and the whole process for renting equipment was super easy. Staff were friendly, polite, and helpful and made everything easy for us from the moment we arrived. Amazing location and breathtaking views. The spa experience was amazing, and we loved the indoor/outdoor pool. The gym had great equipment and opening times. Grual restaurant was amazing. The cleanliness of the rooms and the frequency of housekeeping. The whole environment was relaxing. We loved our room, felt very comfortable and relaxed.
Stayed in December 2023
Reviewed: 26 December 2023
Elena
United StatesThe costs of the food is a bit high compared to the average price in the town. The service at dinner was a bit slower compared to our stay last year.
The spa facilities, location, views and ski lockers with shuttle to the slopes were phenomenal. The suites were very comfortable and beautifully designed. A scrumptious breakfast buffet every morning. A lovely touch by the hotel was Santa that came on Christmas Eve and brought presents for the hotel guests - I will never forget that!
Stayed in December 2023
Reviewed: 22 December 2023
Murtaza
IrelandThe salt cave was not included in the cost and required a separate payment. The iron given to us was a little damaged, due to which we could not iron properly. Since we were in a hurry, we did not get time to ask the staff to change it.
I love the staff in Lefay. They are amazing.
Stayed in December 2023
Reviewed: 20 December 2023
Nada
OmanNothing at all !
One of the best hotels we ever stayed in !
Stayed in December 2023
Reviewed: 4 December 2023
James
United KingdomThe tech in the room could have been better. e.g The ability to stream content or mirror devices onto the tv screen.
Exceptional spa.
Stayed in December 2023
Reviewed: 3 November 2023
Rovena
ThailandThe only are which has margin for improvement is the restaurant. It would be unfair to say it's bad, but it is not up to par with the rest of the resort. The food is average, the first courses (except for the risotto) need some love... The service was slow and chaotic at best (it seemed understaffed with what appeared to be full occupancy).
The rooms are well appointed and of good size. The resort is impeccable, clean and tidy - great design features! The SpA is second to none! SpA staff is ***** both the girls at the desks and the therapists. Fantastic treatments and superb facilities. The Bar at the entrance is also really cozy and we greatly enjoyed the music of a very talented piano player.
Stayed in November 2023
Reviewed: 10 October 2023
Elimelech
IsraelThe service in the breakfast is poor and must improve. The service team are young and not experience and there is no supervisor in place. - Our eggs burned and got bad taste! - we ask a hot coffee with no foam and got cold coffee with foam. - we just go to collect few items from the bouffe and the remaining of our breakfast collected. - and more.... at dinner in both restaurants the food was served not hot. Some of the reception team are not friendly and not helpful.
This is state-of-the-art hotel! Facilities are modern and very clean, Perfect swimming pools and saunas Our junior suit was large and commutable with view to the valley.
Stayed in October 2023
Reviewed: 30 September 2023
Susie
United KingdomNothing
Stunning architecturally . Beautiful interiors . Our bedroom / bathroom was superb
Stayed in September 2023
Reviewed: 27 September 2023
Veronika
Latvia•beautiful hotel design •luxury spa area •comfortable rooms I was pleasantly surprised that the hotel team wished me a happy birthday by giving me a small gift, very nice from their side.
Stayed in September 2023
Reviewed: 26 September 2023
Traveller
United KingdomThere was nothing to dislike
Could not fault it, every detail has been thought about, from the design, both interior and exterior, staff uniforms, layout, facilities… it has everything you need to relax and unwind.
Stayed in September 2023
Reviewed: 28 August 2023
Khalid
KuwaitNothing
Slick, very high end. Extremely comfortable. Good facilities, spa , and good food choices
Stayed in August 2023
Reviewed: 16 August 2023
Rami
Palestinian TerritoryEverything was perfect and above expectation , free e bikes , very nice pool and spa , amazing breakfast
Stayed in August 2023
Reviewed: 27 July 2023
Isabella
United KingdomBeautiful design
Stayed in July 2023
Reviewed: 18 July 2023
Nelli
GermanyThe quality of breakfast could be improved - ex. variety , quality of pastry
Stayed in July 2023
Reviewed: 12 July 2023
Ahmed
United Arab EmiratesWe loved our stay at Lefay and it far exceeded our expectations on every level. We chose to stay in the residences and loved it. The surrounded areas are a hikers dream. We would definitely stay there again. Thank you to the staff for making our stay so memorable.
Stayed in July 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content