157 Viale Umberto I', 55022 Bagni di Lucca, Italy
#5 of 7 hotels in Bagni di Lucca
Guests' ChoiceBased on 25 hotel reviews
8.6Cleanliness
9.1
Comfort
9.1
Location
9.0
Facilities
8.8
Staff
9.6
Value for money
8.6
Free WiFi
7.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog content
Showing 1 – 25
Reviewed: 12 June 2024
Pascale
United KingdomN/A
Excellent service from Roberto and the team. Lovely place to stay. We know very well the hotel and we love the relaxing atmosphere. We will come back again. 🙏
Stayed in June 2024
Reviewed: 9 May 2024
Nigel
United KingdomElegant and historic building in central location. Friendly, warm welcome, clean and tidy, comfortable bed and hot water from a nice shower.
Stayed in May 2024
Reviewed: 4 May 2024
Stephen
United KingdomThe pool was closed, which we knew beforehand, and it was out of season, but it would have been good if there was still a comfortable seating area where you could sit when the weather was nice. It wasn't a big thing for us though.
This is a lovely hotel in Bagni di Lucca. Roberto and his staff were all lovely and helpful. The location is on the main street in the centre . There is a supermarket 5 mins away and a few bars/restaurants nearby.
Stayed in May 2024
Reviewed: 18 April 2024
Cecilia
SwedenBig house, great breakfast. Beautiful pastries. The staff was very friendly. Especially the young man at the front desk. Very good communicator!
True hidden gem! Really nice house with big rooms. Felt very much like a tuscan royalty.
Stayed in April 2024
Reviewed: 4 March 2024
Michael
United KingdomThis is a lovely hotel with exceptional staff. We arrived late in the evening in February but the manager kindly arranged for us to collect a key. All very straightforward. It was a very cold night but the hotel's heating was on and our room was warm and cosy. The breakfast was very good and plentiful. We would definitely recommend this hotel, A good location too, in the centre of Bagni di lucca but with outside space and a pool.
Stayed in February 2024
Reviewed: 31 January 2024
Michele
FranceVery nice, clean and hospitable
Very central in a small town, very convenient going anywhere. The owner Himself a very friendly person and treats you like family and a friend
Stayed in January 2024
Reviewed: 25 January 2024
Pascale
United Kingdomnone
The elegant building, close to lovely restaurant, the view from my balcony room was out of this world, amazing, the sound of the river very soothing. Thank you for all staff.
Stayed in January 2024
Reviewed: 27 December 2023
Sharnae
AustraliaNothing
Friendly staff, lovely clean hotel
Stayed in December 2023
Reviewed: 11 October 2023
Mattia
United KingdomThere was nothing that I didn’t like.
It’s set up in one of the most picturesque surroundings I’ve ever seen. It has a swimming pool, although we didn’t use it.
Stayed in October 2023
Reviewed: 30 September 2023
Satin
United KingdomThere was no microwave available. It was difficult to get an iron with an ironing board.
The swimming pool was great and the staff was very helpful.
Stayed in September 2023
Reviewed: 30 September 2023
Freeman
New ZealandWell used hotel and showing signs of being a bit tired, and could do with a bit of a spruce up,but saying that is good for short stay. Not the hotels fault but had a very loud group in one of the nearby rooms who had no consideration for any fellow guests. Hotel not that well soundproofed so guests should understand that keeping noise down is important and is just polite.
Have stayed here before and knew what to expect. Good hotel in nice quiet town. Clean and comfortable and very good choices for breakfast. Very helpful staff.
Stayed in September 2023
Reviewed: 26 September 2023
Stephen
United KingdomWe loved everything about the Hotel. Roberto is a very helpful,efficient ,and friendly host. Beautifully peaceful with top security, well appointed rooms,delicious breakfast.
Stayed in August 2023
Reviewed: 24 August 2023
Nataliya
GermanyThe hotel proved to be much better than we could expect. Wonderful location and surroundings, superb pool and very good breakfast.
Stayed in August 2023
Reviewed: 10 August 2023
Niul
United KingdomThe coffee is not nice. And the fruit juice is not attractive at all.
The staff and location are great. The pool is lovely.
Stayed in August 2023
Reviewed: 15 July 2023
Karen
United KingdomThe pool lovely, staff very helpful
Stayed in July 2023
Reviewed: 9 July 2023
Irene
AustraliaVery attentive staff. Breakfast was cooked freshly on request. Other choices for breakfast varied and plentiful
Stayed in July 2023
Reviewed: 30 June 2023
Helena
SwedenRoberto the owner and his staff are so helpful and wonderful. The hotel has a history as a Palazzo and is perfectly situated in the town. Fantastic stay!
Stayed in June 2023
Reviewed: 9 May 2023
Leslie
United Kingdomnothing comes to mind
beautiful building great breakfast
Stayed in April 2023
Reviewed: 14 July 2023
Isaac
United Kingdomthe hotel itself is in dire need of some restoration. it has no bar or restaurant, which I’m sure we should have realised but foolishly we judged it by the pictures and figured something of that size would have either one or the other. only one of the buildings on the site is operating as a hotel, the other is completely derelict, perhaps being renovated? the room was incredibly small and dated. the air conditioning was old and did not cool the room adequately, which led to a very bad sleep. the bedding had holes in. the pool was nice but the decking around it was loose and a recipe for a stubbed toe. really quite expensive for what it is.
location was really nice and it was a welcome change from being in cities. we had previously been to Lucca, Sienna and Florence. we were met by a really friendly gentleman who let us into our room a full hour before our check in time, which was lovely of him.
Stayed in July 2023
Reviewed: 7 March 2024
Dawn
United KingdomThere are no comments available for this review
Stayed in March 2024
Reviewed: 30 July 2023
Rhodri
United KingdomThere are no comments available for this review
Stayed in July 2023
Reviewed: 27 June 2023
Ann
AustraliaThere are no comments available for this review
Stayed in June 2023
Reviewed: 2 June 2023
Ranbir
United KingdomThere are no comments available for this review
Stayed in May 2023
Reviewed: 1 October 2023
Daniel
AustraliaThere are no comments available for this review
Stayed in September 2023
Showing 1 – 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content