Exceptional location and building. Takes us back to the era of the 16th century. Frescoes and modern utilities made the stay even more memorable!

Stayed in March 2024

Nothing

Good

Stayed in March 2024

Nothing, it was perfect!

Beautiful interior, perfect location, wonderful staff who were friendly and professional.

Stayed in March 2024

nothing

very cool different setting with frescoes on the ceiling and nice size rooms. Bathroom was really funky with rooms leading into rooms. Most amazing shower with three different showerheads.

Stayed in March 2024

Just a bit of noises during the night in the common area

The Andromeda room was amazing Plenty of original affresco. The lights and jacuzzi and the steam sauna in the room. The floor is original and really amazing and unique place to stay

Stayed in March 2024

Like a lot of Firenza, street noise can be disturbing. If you want to have a really quiet nights sleep then you will probably need to be outside the central area.

The hotel is within the old family house of the Pitti family, predating the Pitti Place which overlooks it from across the square. It is in easy walking distance of all of the sites in Firenza. We stayed for 4 nights. We arrived on foot walking from the Unita tram stop (T2 tram from the airport). This gave us a great introduction to the streets of Firenza. We has a suite which was behind the breakfast room with windows overlooking a side road. The bedroom was huge as were the sitting room and bathroom. The decoration was sympathetic to the original house with many features retained, such as the painted ceilings. The bathroom was modern with very large shower. There was a coffee machine and more importantly, for tea drinkers, a kettle in the room. The staff / managers were very helpful and friendly and recommended a very good local restaurant 2 minutes walk away by the Santo Spirito Plaza. (We ate there 2 nights). We had breakfast included and there was an excelled continental choice with cereals, yogurt, fresh fruit, cold meats and cheeses. Enough to keep us going though most of the day. The chocolates on the reception desk were excellent! There is a small lift (2 people or 1 person plus luggage).

Stayed in February 2024

Nothing... this place is amazing

The room was extraordinary. I have so few words to describe the beautiful frescoes, the fantastic spa bath with fancy lights and the view of Pitti Palace from our room. Did I mention the beds? So comfortable and warm. We ordered the Italian breakfast the first morning - it was beyond any breakfast I could have expected. Pancakes, yoghurt, bread with fresh marmalade, capuccinos, brownies and italian cakes, raspberries and blueberries, selection of fruit, blood orange juice from Sicily, croissants ... honestly... order this.

Stayed in February 2024

Gorgeous rooms with its classical fresco in different styles. We love everything here. It's spacious and comfortable bed, great location, lovely breakfast, and fully facilities with everything you like, Reception is helpful. We really enjoyed to stay. Highly recommended.

Stayed in February 2024

Nothing

Very unique

Stayed in January 2024

Gorgeous rooms and place to take the breakfast

Stayed in January 2024

Nothing, it was perfect.

The accommodation really special. Great location, clean and wonderful staff. Would highly recommend!!!

Stayed in December 2023

Not a problem for our family but good to know that all bathrooms are accessed through the main bedroom.

Great location with lots of good restaurants near by. Easy walk to many points of interest. Peaceful at night and the windows do a great job of keeping out daytime noise. Charming little fireplace with candles in the main bedroom was a lovely touch for November evenings. The beds were all super comfy!

Stayed in November 2023

Location, architecture, view

Stayed in October 2023

Amazing location for great sights & restaurants and slightly away from the madding crowd across the river but only 5 minutes walk to get there. My family & I loved this hotel!

Stayed in October 2023

Ok, now for the not so good. What ruined the otherwise great experience and resulted in the rating of 8 instead of 10 was the absence of any sound proofing. I understand it's an old building, but hey, I suppose even in an old building you can throw a carpet or two on the wooden floors? And explain the situation to the guests and ask them to refrain from reenacting buffalo stampede scenes at 1am. Warn them that the floors are wooden and the sound carries. It was awful. I couldn't sleep, and any positive emotions after an amazing spa session were totally gone by the 3rd hour of the noise - which restarted again at 6am. There is a lot of noise from the street as well, but this being a central location is not the fault of the residence, and we knew what we were getting into. Nothing, however, could have prepared us for the lack of soundproofing inside the property. Beware that the elevator is super tiny, one person with a suitcase is snug, anything more and it's a no go. Again, old property, completely understandable and actually it's great they have an elevator at all. Some other apartments we stayed in centrally didn't have one - that was much worse. The wardrobe smells really strongly of moth balls, we could not bear to even open it, let alone place our clothes on hangers there. We opened it, cringed, shut it immediately, laughed and forgot about it. The noise was really the only (huge) issue, otherwise I would have wholeheartedly recommended this property. Maybe we will give it a try again, to see if our suggestion of thick carpet in the 2nd floor rooms was listened to :^) If you are not a light sleeper - book the luxury apartment, and thank me later!

Starting with the great - location is unbeatable. Right opposite the Pitti Palace. However, you only get the view from a handful of rooms. Ours faced a back street which was fine. It's close to everywhere and super convenient. The apartment we had was amazing - massive, with a separate sitting room and dining room, as well as main bathroom, guest toilet and a spa! That was the highlight. Jacuzzi bath big enough for two, and a sauna. Just what these two tired tourists needed after a day of sightseeing and shopping. It's an actual old palazzo so it came complete with frescoes and other pretty fixtures and elements. All the amenities, bathroom goodies and kitchen/minibar supplies were great. The bed was very comfortable, the mattress hard enough. One of the best things - Nespresso machine!!! The staff were great, friendly and helpful. Reception hours are a little random, few hours in the morning and few in the afternoon, but we were told of that beforehand and the fact that we showed up during the break in working hours and had nowhere to go was on us, and has not affected the rating I gave, despite the fact that it would have been nice to have a toilet facility while waiting for the check in time.

Stayed in September 2023

Carolina is so lovely to address to our special request. The receptionist is so helpful to call the taxi for us to the Florence train station. Really enjoy our stay in wonderful place!

Stayed in October 2023

So unique. Beautiful old murals, with nice modern modifications to the room.

Stayed in October 2023

Late night noise in street but hey it is Italy

Love the ambience the staff were very helpful and friendly.

Stayed in October 2023

Nothing it was all amazing!

Amazing location, fantastic unique rooms

Stayed in October 2023

Full length mirror are missing and would be a great addition.

The family suit is gorgeous with decorated wall and ceiling throughout. Beds are huge and very comfortable. Position is super central with windows facing Palazzo Pitti. Nuxe bath products are an elegant touch.

Stayed in September 2023

expensive

location and staff

Stayed in September 2023

There is nothing we did not like about this property.

This hotel is exceptional. It is in an amazing location, right across the road from the entrance to Palazzo Pitti. The facilities are impeccable and the rooms themselves are beautiful. The staff are excellent, helpful and professional. Cannot recommend it enough.

Stayed in September 2023

Really cool property that is uniquely Italian. The location was perfect with plenty of outdoor cafes and shopping. We love Florence and this experience made our stay very enjoyable. Highly recommend!

Stayed in September 2023

The only thing I would say was the lift but we used the stairs as there wasn’t many

The room was so big and spacious

Stayed in September 2023