The hotel was very dated, with very dated amenities, the bathroom was straight from the 1980s with the wear and tear to show for it. The hotel is also very cluttered with bits and bobs collected by the owners, who seem to be a little bit of a hoarder/s. The various random bits of furniture scattered everywhere are covered in layers of dust along with the very worn carpets it makes the place feel tired and unloved, which is a massive shame.

The location and the staff were fantastic. Special mention for Patricia, she was an amazing host

Stayed in April 2024

Nothing. I would only say that everything was ‘correct’, friendly, without going the extra mile. We were there for an end of season October weekend - few guests, but although everyone was friendly, all enquiries met with a polite ‘no, sorry’ - eg: request for a beach towel and hot chocolate in the evening. On the last day I realised when we got to the car I’d lost my bag, with money passports etc. Before I eventually found it, I ran back to the hotel and was given my room pass back to go in and check my room, but when it was not there, no further help was offered. Fortunately it was found, but I’d have felt happier knowing help would be available if I’d needed to look further/contact the police etc.

Perfectly situated, away from the crowds, but within easy reach of the shops and sites. Comfortable and clean.

Stayed in October 2023

The location was fantastic and also the breakfast, the staff were all lovely and very helpful, I would definitely come back

Stayed in September 2023

Nothing it was all good

Hotel location Rooms Staff attitude The pier onto the lake Breakfast Cleanliness Everything really

Stayed in September 2023

Nothing, everything was perfect

Our stay at Hotel Serenella was fantastic. Everything about the accommodation was perfect. The room was a good size and balcony was lovely to sit out and relax. Bathroom was great and shower was wonderful (Always a plus when you get a good shower). The breakout areas, inside and out were comfortable and quiet. Great location and easy walk into town centre and Ferry dock. Also a very short walk took you to the Hotel Pontoon on the Lake where there were ample sunbeds. The bar area was clean and the bar staff were really friendly and helpful (Always smiling). Food was excellent, recommend the Bruschetta. The Pool was lovely but the Pontoon was our favourite place to chill out. Big shout out to Sara on reception who was a lovely lady and so helpful. Always had a smile on her face and always greeted you when coming and going. Flight home was cancelled, and Sara was so helpful in enabling us to stay in Room for additional night. All in All a wonderful stay in a lovely accommodation which made a perfect base for our holiday. Will definitely return. Thank You Sara

Stayed in September 2023

The reception staff at Hotel Serenella we’re great. Incredibly friendly and helpful. Breakfast in the garden was lovely. And the jetty out in the lake (a very very short walk) Our favourite spot! Great to watch the sunset

Stayed in September 2023

The transfer taxi can’t pick at the hotel on Sundays after 2 pm because town’s regulations

Beautiful views and excellent personnel

Stayed in August 2023

One of the 2 parking areas right in front of the hotel has a ramp and it's not marked anyhow, so with a low sportscar you would get stuck suspended while trying to access. It would be enough to put a sign to avoid such unexpected.

Awesome location inside Sirmione, enabling to drive through the ZTL and not needing the car anymore once there. The breakfast was well prepared and with a multitude of tasty food. The room had a good air conditioning (really needed). We were allowed to leave the car in the parking while enjoying one last swim in the lake after checkout. The staff was truly welcoming.

Stayed in August 2023

Very nice hotel with the best breakfast we had on our trip. Room was nice, comfortable with a balcony. Good size pool. Hotel is in an area that you walk everywhere, which we enjoyed.

Stayed in August 2023

We’re sorry we didn’t order more for breakfast. Especially some more of the delicious juice.

We had a wonderful room with two half-floors. The breakfast is pre-ordered from a list on the evening before. You can order anything from the list. It’s excellent.

Stayed in August 2023

A/C was wonky and troublesome….went off every time balcony door was opened

The location was superb…away from the traffic of the town center, was a short 3-4 block walk to center

Stayed in June 2023

Good location, close to the old town, but without the crowds or the traffic.

Stayed in August 2023

Very good in all aspects, couldn’t fault it.

Good quality

Stayed in August 2023

the beds and pillows were too hard

The pool the location the staff

Stayed in August 2023

the room decor is eclectic!

at the quieter end of the historic centre meant that we escaped the crowds that flood the lower end. the staff were very friendly and helpful. the bar stocked excellent Scottish whisky. breakfast was lovely. pool was clean and big enough to swim in.

Stayed in July 2023

The mattress was like a concrete block. The bathroom was very dated. There’s no soundproofing.

The location was great.

Stayed in July 2023

The only thing I would say is we found the beds a little firm x

IT’s location was superb couldn’t ask for better , it had a lovely family atmosphere, very friendly , met our every need x

Stayed in June 2023

Room furniture looks old and worn out. Floor had minor heated spots.

Pool area and bar service. Breakfast was great too

Stayed in July 2023

All great

Everything is top notch! I will come again for sure! What i loved the most is how dog friendly it is, the staff was so kind and caring about my doggo.

Stayed in July 2023

nothing

it was unique, very different to anywhere I have stayed before. I liked the fact it has been in the same family for 50yrs. The Interior is quite retro and arty, and beautifully done. It was away from the bustle of the old town but within easy walking distance. The staff and family were lovely and nothing was too much trouble. Breakfast was delicious and even more enjoyable sitting out in the garden under the olive trees. Drinks and snacks available throughout the day at the pool bar. The area by the lakeside is beautiful with sun beds and the option to order refreshments. Overall a very enjoyable holiday and we will definitely return.

Stayed in June 2023

Nothing

Amazing location, beautiful quirky hotel. Private beach area was class and you can get your food and drinks delivered to sunbed on beach! Staff lovely. Breakfast was brilliant.

Stayed in June 2023

It would have been great to have a kettle in our room - we are Brits and we love a cup of tea first thing. Bed could have been softer for my old bones.

The location was fabulous and the staff were great at navigating us through the mille miglia race which coincided with our visit. Very welcoming and a beautiful hotel. The pool looked good but we walked on past to the pontoon and relaxed on the sun loungers, watching the world go by on the Lake. The breakfast was good and the coffee excellent. Parking was extra but reasonable and well worth the cost.

Stayed in June 2023

- Great breakfast under olive trees - Lake view - In walking distance to Terme, town and the lake

Stayed in May 2023

the staff

Stayed in June 2023