Lungarno Serristori 13 , 50125 Florence, Italy
#213 of 3,007 Holiday rentals in Florence
Guests' ChoiceBased on 241 hotel reviews
9.2Cleanliness
9.3
Comfort
9.2
Location
9.3
Facilities
9.1
Staff
9.6
Value for money
9.0
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 June 2024
Maxwell
AustraliaCleanliness , quality and location
Stayed in June 2024
Reviewed: 16 June 2024
Gloria
United StatesThe apartment was very nice and accommodated our family of 6 nicely. The location was close to everything. We had a rooftop terrace and the view of the river and Doumo was spectacular.
Stayed in June 2024
Reviewed: 1 June 2024
Huali
SingaporeThe location is slightly far from the shopping and restaurant areas. It is difficult to get transportation without booking in advance.
The size of the room is large enough for family. There are 3 beds.
Stayed in May 2024
Reviewed: 1 June 2024
Claudia
NetherlandsSleeper couch wasn't comfortable, definitely worth replacing
Perfect location very friendly staff beautiful setting
Stayed in May 2024
Reviewed: 1 June 2024
Derek
AustraliaIt was perfect!
Wonderful apartment in a great location.
Stayed in May 2024
Reviewed: 31 May 2024
Vicki
Australialovely well equiped apartment. Fantastic location close to restaurants and walking distance to most attractions. welcoming helpful hosts.
Stayed in May 2024
Reviewed: 30 May 2024
Colin
SingaporePersonally, I think they would do even better if they offered a breakfast as they have a lovely sitting area underneath the lobby. In addition, I think the charge of 60 Euro to change the towels and sheets (we didn't use it) and cleaning the room is very expensive.
The residence is lovely and a very short walk from all the main attractions. We had a room overlooking the river which was wonderful. We also loved the fact that they had a washing machine and dryer. The staff was very helpful with any of our needs although not having a person on Sundays could be a challenge for some visitors.
Stayed in May 2024
Reviewed: 29 May 2024
Soni
IndiaLocation, room cleanliness and comfort
Stayed in May 2024
Reviewed: 29 May 2024
Paola
ItalyThis is a note not a criticism as the place is great and highly recommended - there is a lift in the building but the penthouse apartment is accessible through a steep stone staircase that may be a problem for the elderly or people with reduced mobility. There is a fan on the roof that probably connects to another flat’s AC and is quite noisy when it is in operation. Luckily for us it was only 10 minutes but could be a problem in summer.
We stayed in the penthouse apartment which was very comfortable and can suit a group of up to six people. The property was easily accessible with entry codes - the remote check in was seamless and the staff proactive and courteous. The apartment has everything one needs for a short or even long stay. The decor is classic but the property is kept well and clean. The location is very convenient, approximately 10 minutes’ walk from the Uffizi. The real plus is the amazing view from the terrace, which we made extensive use of.
Stayed in May 2024
Reviewed: 28 May 2024
Wendy
AustraliaThe bed was ok but not great
We liked everything about the property, it was furnished very tastefully, the kitchenette was very convenient, with a laundry for guest use
Stayed in May 2024
Reviewed: 27 May 2024
Melanie
ArgentinaVery comfortable and friendly staff!
Stayed in May 2024
Reviewed: 22 May 2024
Julie
United KingdomCould have done with a few more instructions re air con and TV. Never got air con to come on although it was not a big deal it could have been. I specifically asked if there were satellite channels but although Netflix was on the TV we couldn't access it so couldn't find much in English. I wasn't sure the reception was the person responsible to ask.
Good location. Nice sized rooms with everything you need. Comfortable bed. There are several restaurants nearby so don't need to go back to centre to eat out. Also supermarket within 10/12 minutes walk near the bridge .
Stayed in May 2024
Reviewed: 18 May 2024
Anne
United StatesBeautiful historic B&B. Clean room. Laundry room was a really nice bonus.
Stayed in May 2024
Reviewed: 17 May 2024
Sofy
United StatesIt was the perfect location. Close to all the major destinations, but away from all the crowds.
Stayed in May 2024
Reviewed: 16 May 2024
Helen
United KingdomQuite expensive
Clean, plenty of space and excellent location
Stayed in May 2024
Reviewed: 15 May 2024
Jennifer
United KingdomClean, beautiful.
Stayed in May 2024
Reviewed: 6 May 2024
Melinda
United StatesPillows were not very comfortable And could not figure out how to adjust the thermostat, but fortunately there was a fan. The space isn’t staffed in afternoon evening so if you run out of toilet paper or towels, you have to wait until the cleaning people are there in the morning and ask them for some
The location is excellent particularly if you wish to avoid the over touristed city center and you are right at the foot to begin the climb to Piazza Michelangelo And you can easily walk across the bridge to Santa Croce or stay on this side of the Arno and access Santa Spiritu area Plenty of room and quiet compared to city Center hotels
Stayed in May 2024
Reviewed: 5 May 2024
Bae
PolandAccessibility, view, and cleanliness were all good. Because it rained, I couldn't go to Michelangelo Hill in the evening. So I enjoyed the night view from the rooftop.
Stayed in May 2024
Reviewed: 5 May 2024
L
South AfricaProperty is a great location but we needed to get to the train station early in the morning as it’s far from the property. Make sure you pre-book transportation if need to. It says 24 hours but we certainly did not get any response after hours.
Beautiful place, comfy beds. We were 3 adults in a room that can accommodate 4, however, it will be too small for 4 adults. Struggled with booking a taxi.
Stayed in May 2024
Reviewed: 26 April 2024
Marsha
United StatesHousekeeping is not included. Which is fine but we didn't have enough toilet paper for 3 nights. We had to pay for an extra set of towels. The front desk is only staffed during the day and no one is there on Sunday. Another word of caution - we needed a taxi to get to the train station, which is a little distance. It was raining that morning and when there is rain taxis are difficult to come by.
The apartment we were in was huge. There was a living area with kitchenette, bathroom, and large bedroom. It is so nice when you have room for your stuff. The location was great. We were across the river from the madness, but close enough to walk to everything. The neighborhood had cafes and restaurants so we were able to eat nearby in less crowded areas. It was unseasonably cold. We asked about turning on the heat but still never figured it out. The heat was probably turned off for the time of year. The staff left us an extra blanket and space heater so we were fine.
Stayed in April 2024
Reviewed: 25 April 2024
Gordon
United KingdomClean comfortable and excellent location
Stayed in April 2024
Reviewed: 19 April 2024
Emma
United KingdomNoisy building site
Location. Private terrace.
Stayed in April 2024
Reviewed: 14 April 2024
Alper
TurkeyI can't decide which one to start with, everything was perfect. The staff was very kind. The hotel's system is so professional that check-in was easy. The best part of the hotel is the view of Ponte Vecchio. Many people pay a lot of money to have dinner with a view of Ponte Vecchio. All you have to do is buy a good wine from the supermarket and drink it on your room's balcony.
Stayed in April 2024
Reviewed: 10 April 2024
Vadim
AustraliaLocation is amazing, just a walking distance from the main attractions, especially important when you are a family with 2 teenagers, rooms are clean and nicely decorated, hotel team is very friendly and helpful. We needed assistance with seeing a doctor, getting a taxi and last but not least receiving a parcel. Thank you for walking a mile with a smile for us.
Stayed in April 2024
Bad Bertrich, Germany
Woodstock, Canada
Yekaterinburg, Russia
West Nyack, USA
Varna City, Bulgaria
Lisbon, Portugal
Murska Sobota, Slovenia
Groningen, Netherlands
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content