It was a short drive to restaurants, bars and cafes. Not central. The hotel only offers expensive dining, which was not suitable to a family.

Great location for skiing, also the hotel is close to the Shiga ski school. Breakfast was included and very good.

Stayed in April 2024

Room is small with poor ventilation. Very tired looking room.

Excellent public area - lobby, lounge, breakfast room and all restaurants. Good staff. Ski in, but not exactly ski out. Expensive but nice French, Japanese and Teppanyaki restaurants.

Stayed in March 2024

The dinners, whilst excellent, are pricey and quite elaborate. I would have preferred a more simple option to throw into the mix.

Stayed in February 2024

Limited variety of food at night. Essentially only two restaurants that are quite expensive and unsuitable for a long stay. The French restaurant is dated and the whole hotel could do with some refurbishment. The hotel would have been a very desirable place to stay 20 years ago however dining options certainly need to be expanded and updated with a casual family eatery which replicated the lunch menu. No other options are available due to the remote setting.

Very friendly staff and great location at base of ski slope. Rooms are reasonable. Good breakfast and lunch. Ski hire onsite. Great happy hour at the bar in the early evening.

Stayed in March 2024

More restaurant options for long stays.

The skiing was amazing! Ski in, ski out, No cues and great snow. Ski lift only 100 metres away. Restaurants adequate, essential to book in advance. Breakfast opens at 7am, ideal for getting on the lifts for the 8:30am start

Stayed in January 2024

Breakfast buffet excellent. Dinner_service excellent but expensive.

Stayed in February 2024

No where to eat other than the expensive food at the hotel

Views and tasty drinks at the lounge

Stayed in December 2023

slightly confusing booking system for dinner and would be nice to have the option of a double bed in the room and not a twin.

Excellent location, great staff and tasty food.

Stayed in April 2023

Need to improve their facilities like built-in USB ports in the room. Female ofuro (hot bath) area very rundown & too much blockage totally couldn’t enjoy the beautiful snow view outside.

Secluded, ski-in/out ski resort though is a bit far to reach

Stayed in March 2023

The food and bad communication about the day care.

Repetitive and old fashioned food. Too many courses and expensive. Need a more simple option.

Stayed in March 2023

Breakfast. The decoration of the public area could improve. Does not have a warm feeling. The hotel is still new

Ski experience has been excellent it is a ski in7out hotel. Breakfast was a bit poor. There is room for improvement. Dinner was generally good and more generous

Stayed in March 2023

Staff were fantastic, so helpful. Room spacious by Japanese standards and very comfortable. A great hotel in a fantastic location. Japanese restaurant very good, French restaurant also good but not much choice of wine and wine prices very high.

Stayed in March 2023

We didn’t go hungry but we felt like the communication for dinner wasn’t great. When we arrived, they were concerned we hadn’t reserved any restaurants. We didn’t realise we had to. We had to wait in our room for a call-didn’t feel good about waiting with no timeframe.

we loved the style, the atmosphere felt like I was on a Kubric film set. the staff were so nice!

Stayed in February 2023

Ski entry area and storage area is small and over crowded. Lickers do not cater to modern ski sizes

Architecture, style, facilities and location are excellent

Stayed in February 2023

We ate in the French restaurant twice with the set menu. The first time was reasonable, but the second meal was very substandard. The fish was dry and the chicken was basic. It was served with a few vegetables and plain lentil beans. I had eaten at this restaurant before from the à la cart menu and was previously quite impressed. Not sure what’s happened.

A true ski in ski out hotel with good rental equipment available. The hotel is quite dated but we quite enjoyed the 70s vibe. The Japanese restaurant was fantastic but the French restaurant was disappointing. The rooms were exceptionally large by Japanese standards but the bathrooms are very dated. Reception staff are really friendly with great English. So a mixed bag, but I would be happy to stay again.

Stayed in February 2023

drying room not warm enough, restaurants booked out

views, lounges, onsen for the kids

Stayed in January 2023

Room temperature is a little bit too warm. Not enough washing machines and dryers. It's a little bit expensive.

Customer Service is top-notch. They really are helping you. Skii rental and school are run by the same hotel. Convenient. You get everything you need, and just focus on skiing and snowboarding. Free use of washing machine and dryer. Food is delicious! EVERYTHING is available to use at the public bath.

Stayed in January 2023

staff English level is very limited and not very helpful, it is also a bit over priced for the level of service and facilities which is a little old.

lounge is beautiful and appreciate the free drinks.

Stayed in December 2022

Delay in the opening of the on-site ski slopes however we were able to access the neighboring ski slopes via the free shuttle bus.

The staff were excellent, courteous, friendly and always willing to help! We really enjoyed their warm hospitality.

Stayed in December 2022

Ski locker is small for 3 skies. I hope better dessert in french dinner.

Friendy staffs and excellent services. Seems old but clean and enough facilities. Of course , ideal location for skiing

Stayed in May 2022

Limited dining nearby. We didn't splurge on the site dinners, although these have to be set up days in advance, so we didn't have the option to change our mind. We ate lunches on the mountain and then instant ramen for dinner. Also they won't let you eat your food in the common areas. Beds ok for comfort. Farther up the mountain, but I suppose this leads to less crowds.

Great on-site onsen. Great location for ski-in, ski-out. Good storage facilities for skis. Ski school right next door. Free parking. We travelled with 2 small children, who loved it.

Stayed in February 2022

facilities are some like timeworn.

location for skiing. Pet friendly. French food yummy. Leisure hall is wonderful for music.

Stayed in February 2022

Dinner is very good but sometimes little bit long to be served Difficult to get babysitter (need to book 4 days in advance)

Perfect ski in ski out location (with international ski school 5 min walk) Good ski area Possibility to go to swimming pool in the hotel close by kids liked the play room Good variety of restaurants (French, Japanese, Teppanyaki, Raclette)

Stayed in January 2022

Option of air conditioning during summer should be available.

We love our stay here this summer, it was exceptional due to its quietness, various activities within the premise of the hotels and within Shiga Koen. Great location for family bonding!

Stayed in July 2021