Floors are very old and badly stained throughout the building. Traditional bed was not it was a foam mattress overlay.

The he free Onsen was very nice. The rooms were very large. The restaurant just outside the lobby was terrific.

Stayed in March 2024

Amazing onsen and the restaurant just outside the front desk doors is great

Stayed in February 2024

They changed the futons to the foam egg cartoon from a traditional futon and no extra ones for extra cushion. We like the traditional one doubled up. But will still stay there if we ever make it back there.

We stay here every time we visit the monkeys. We like the location , the onsens , the rooms , the staff

Stayed in February 2024

Hotel quite run down, reception area nice enough but rooms very old and tired. Very limited furniture in rooms.

Friendly staff, great location. Was our first experience using an onsen & it was a pleasant one. Hotel clean & tidy and futons were more comfortable than expected.

Stayed in November 2023

Older facility, a little run down

The staff was great

Stayed in September 2023

Loved the onsen.

Stayed in June 2023

no bath mat or hand towels, breakfast just a bag of bread

location close to station

Stayed in April 2023

The water in the bathhouse in the ryokan could have been a bit cleaner, but overall it was a very good experience nonetheless.

The room was more spacious than we thought it would be. The futons were very comfortable and the thick blankets kept us very warm at night. The location was very ideal- there were many onsens just in the area and many places to eat at.

Stayed in February 2023

Prefer a normal shower instead of a shower bath, difficult for an older person to get in and out of.

The room was lovely, the futons were really comfy and I just loved the onsen, it was beautiful!! The Japanese lady at the service desk went above and beyond to accommodate us, she was fantastic!!

Stayed in February 2023

there was a not usable kitchen with a bad smell bathroom not so clean everything very old but ok for a short stay

big room comfy futon

Stayed in February 2023

The onsen facilities were nice, but only one of the baths was very hot. Luckily, it was the biggest of the baths so it was spacious and not crowded. The bathroom could have been more thoroughly cleaned as there was some hair in the drain, but otherwise it was fine.

It's a bit of an older building, but the room was large. The staff was great! They were very welcoming and helpful, and the onsen was enjoyable. We drove to the hotel, and there was free parking which was nice. Overall this was an enjoyable experience.

Stayed in January 2023

the Onsen was closed in the morning. during opening hours ( the cleaning team was late …) the breakfast was really bad. too expensive for 4 kinds of bread and nothing else. no ega or ham or coffee. just plain bread :/

the room was quite big and had its own bathroom. It a 5 min walk from the station and the izakaya was super good and not expensive big Onsen with sauna

Stayed in January 2023

The room cleaning was non existent, didn’t collect any of our rubbish and by the end had a heap of rubbish

Staff were happy and helped as much as they were capabale. Onsen was well kept and nice

Stayed in January 2023

not enough pillows but think that’s traditional way

the onsen the location

Stayed in December 2022

really good onsen and very comfortable room

Stayed in November 2022

The facilities is a bite old and broken .

It is in a tradition onsen town and the location is good.

Stayed in November 2022

Hard to find originally

Onsen was incredible

Stayed in February 2024

The location is great. easy to get to and in the heart of town. The hotel attendants weren't great with English but tried hard.

Stayed in January 2024

During 5 night of our stay the room had not been cleaned even one time, facilities like tea had not been filled. There were 10 one-time-use hair brushes but no toothbrush. There were not toilet cleaners in the rooms toilet, so I had to ask the staff they bring it to me.

Located very close to Yudanaka Station, responsive staff, well heated room, indoor Onsen and sauna included. Inside the hotel there is an Izakaya restaurant on 1st floor

Stayed in January 2024

Could have been a bit cleaner, the carpets etc just a bit old and grubby. But nice traditional place.

The onsen is fabulous

Stayed in January 2024

Stains everywhere…. Even on bed sheets…

Stayed in December 2023

The onsen was too hot. There was a cold water faucet to help but it was useless in the large onsen.

the room was lovely, the location perfect and the food delicious... but most importantly the owners were kind and thoughtful!

Stayed in December 2023

Overpriced, old bulding, old styled.

Personal very nice Onsen

Stayed in December 2023

The corridor to our room smelled terrible. The hotel is aware of the problem, since they have deployed an air freshener in the hallway, which does no good at all. The onsen did not seem particularly clean to me, especially when compared to other facilities we have stayed in recently at the same price point. Some of the 4 separate baths in the on-site public onsen had a lot of particulate matter floating around in them; this was off-putting. While the hotel provides body wash, shampoo and conditioner in the onsen, they do not provide any other amenities such as body lotion, facial wash or lotions, onsen towels, etc. The hotel lounge was closed off and not available for use during the day. Breakfast was included in our room rate; ‘breakfast’ consisted of 3 small rolls and a hot or cold drink. 3 small rolls and a cup of coffee do not constitute breakfast in Japan, and the food should not be advertised as breakfast. Slippers were not available during the day, only after check-in time at 3p.m. Otherwise, you had to walk around in your socks or bare feet. I would not recommend this hotel. Spend a little more and have a more comfortable stay with a proper breakfast.

I chose this hotel for its proximity to rail and bus transport, and to the Snow Monkey park. We paid for a quadruple room, so it was a good size. The hotel is a 5 minute walk from the train and bus station. Hot water and wifi were good.

Stayed in March 2023