3, Jalan Stesen Sentral, KL Sentral Train Station, 50470 Kuala Lumpur, Malaysia
#30 of 498 hotels in Kuala Lumpur
Guests' ChoiceBased on 2515 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
9.0
Staff
9.2
Value for money
8.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 January 2024
Ian
United Kingdomdining prices are absurdly high, extortionate for Malaysia.
amazing, huge swimming pool. Gorgeous modern room.
Stayed in January 2024
Reviewed: 5 January 2024
Paul
MalaysiaLocation is a bit in middle of nowhere, artificial lake is nice, train station not so nice.
Nice staff, amazing food. Cannot fault that spread put on both at dinner and breakfast. Reason to come here.
Stayed in January 2024
Reviewed: 4 January 2024
Nur
MalaysiaLike
Stayed in January 2024
Reviewed: 3 January 2024
Crista
United Kingdomwe had access to an excecutive lounge were we would have been able to have free breakfast and drinks but we didnt use it because people in front office didnt tell us until check out!!!!.... we paid for an excecutive room and could not enjoy the perks because of an ommision from the front desk staff.
Hilton always delivers. Location could not be better!
Stayed in December 2023
Reviewed: 3 January 2024
Fathan
Brunei DarussalamWaiting two hours to wait for our room to be ready...
The selection of food and the bed
Stayed in January 2024
Reviewed: 2 January 2024
Reynard
United Arab EmiratesThe room was well-appointed with modern amenities, ensuring a relaxing and enjoyable stay. The minor inconvenience at check-in was quickly overshadowed by the overall quality of the accommodation. I opted for the breakfast and dinner deal, and I must say, the dining experience at Vasco, the hotel's restaurant, was nothing short of spectacular. The buffet offered an impressive array of culinary delights, with a diverse selection of international and local dishes. The quality of the food was outstanding, and the attentive staff added to the overall enjoyable dining experience. The hotel's health club, including the gym facilities, surpassed my expectations. The state-of-the-art equipment and well-maintained spaces made my workout sessions a pleasure. It's evident that the hotel prioritizes the well-being of its guests by providing fantastic fitness amenities. While the initial wait upon arrival was a minor inconvenience, the Hilton Kuala Lumpur's dedication to providing a comfortable and luxurious experience shone through. The exceptional dining options, coupled with top-notch facilities like the health club and gym, made my stay truly memorable. I would highly recommend the Hilton Kuala Lumpur for both business and leisure travelers seeking a refined stay in the heart of the city.
Stayed in December 2023
Reviewed: 1 January 2024
Yusof
AustraliaNothing.
Amazing. Staff and services... the best
Stayed in December 2023
Reviewed: 31 December 2023
Rami
United Arab EmiratesJust no free breakfast, or previously purchased meals
Everything
Stayed in December 2023
Reviewed: 31 December 2023
Whitney
MalaysiaNope
Friendly staff, safe lobby, clean place
Stayed in December 2023
Reviewed: 31 December 2023
Liow
MalaysiaWaited 2 hours for the room to be ready. Front desk asked to wait at the cafe where drinks are on house. Promised to come find me once room is ready, however the promise was not fulfilled as I had to check myself again for the room after 2 hours.
Like the location and money worth room/facility.
Stayed in December 2023
Reviewed: 30 December 2023
Abdeldjalil
AlgeriaSmell of smoking in the room.
Everything is perfect. The view, the breakfast and the staff are excellent. 24 hours in-room dining. Hotel in front of main train station and grab car parking.
Stayed in December 2023
Reviewed: 28 December 2023
Nousrat
United KingdomCan’t always tell what’s a mirror and what’s a door with a mirror :)
Location , floor to ceiling windows
Stayed in December 2023
Reviewed: 28 December 2023
Alec
United KingdomVery pricey. Would like to have stayed longer but cost prohibitive. We are traveling back to KL in a day or so, would like to stay there again but costly.
Buffet was outstanding. Great variety and service. Pool is amazing and staff always attentive. Room exceptional. Location by KL Sentral station very good. Executive lounge was good.
Stayed in December 2023
Reviewed: 26 December 2023
'amirah
MalaysiaNIL
All are good. From receptionist, staff, foods, room, facilities and location. The foods for breakfast are variety options and there are delicious too. Definitely will come here again for staycation
Stayed in December 2023
Reviewed: 25 December 2023
Debbie
TaiwanGood location, just beside the KL sentral which is very conveninent to everywhere you like to go.
Stayed in December 2023
Reviewed: 25 December 2023
Nina
NetherlandsNothing!
The staff was amazing, the breakfast was huge! the beds comfortable, the rooms spacious and had everything I needed, it totally fulfilled my expectations.
Stayed in December 2023
Reviewed: 25 December 2023
Farhana
MalaysiaThe toilet sliding door did not have a lock. My kids kept going in when i was showering and in the toilet. Please put a lock. Tq
Clean and big bed
Stayed in December 2023
Reviewed: 25 December 2023
Razlinda
SingaporeSituated at KL Sentral. Easy access to trains. Spacious room and comfortable bed and pillows. The staff msged to ask for our welfare and show concern. Had problem with the wifi but was immediately rectified. A great buffet breakfast with a variety of food. Overall, the staff is friendly, from downstairs to upstairs.
Stayed in December 2023
Reviewed: 24 December 2023
Ramlan
Malaysiathe airconditioning needs to be fixed. not cold
the size of the room
Stayed in December 2023
Reviewed: 23 December 2023
Pauline
SingaporeCheck in was very slow
Direct link to KLIA express line
Stayed in December 2023
Reviewed: 23 December 2023
Prabhu
SingaporeBreakfast - indian food taste rating could be 5. Below average taste.
Bathroom , lounge were good..
Stayed in December 2023
Reviewed: 17 December 2023
Dilip
AustraliaBit busy lobby
Breakfast and room service
Stayed in December 2023
Reviewed: 17 December 2023
Fikri
Malaysia-
The food, place and service
Stayed in December 2023
Reviewed: 17 December 2023
Rajen
Thailandn/a
Great location
Stayed in December 2023
Reviewed: 16 December 2023
Afiq
Malaysiatoilet in room not practicle
near to public transport
Stayed in December 2023
London, UK
Akcay, Turkey
Agios Georgios, Greece
Eskisehir, Turkey
Tokyo, Japan
Dassia, Greece
Neumarkt im Mühlkreis, Austria
Fortaleza, Brazil
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content