3, Jalan Stesen Sentral, Bukit Bintang, 50470 Kuala Lumpur, Malaysia
#32 of 496 hotels in Kuala Lumpur
Guests' ChoiceBased on 2508 hotel reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.1
Facilities
8.9
Staff
9.2
Value for money
8.6
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End of dialog contentReviewed: 1 October 2023
Chiaochien
TaiwanThe sound insulation of the room is not very good, and some noise from highway cars can be heard in the room on the 22nd floor. The bathroom and toilet in the room are open, which is not convenient.
The attitude of the staff is really good.
Stayed in September 2023
Reviewed: 30 September 2023
Raj
AustraliaRoom service. We had to wait for so long for some one to come and take our bags when we are ready to check out. They never showed up. We waited for long then we did it ourselves. Very bad customer service I thought.
Location for our purpose in Malaysia. Very close to the function center and shops
Stayed in August 2023
Reviewed: 28 September 2023
Yew
MalaysiaHard to get refills of shampoo at the bathroom, wait until die also not one come. Maybe is the hotel really busy or something else.
The best hotel swimming pool experience I ever had. Huge waterfall inside a hotel swimming pool, just can't imagine how beautiful it is. A small water theme park inside a hotel at city centre, crazy af. The second time visit of a staycation, but is the first time used the pool. Great and very worth the price.
Stayed in August 2023
Reviewed: 25 September 2023
Sharifah
MalaysiaStaff was very friendly and attentive to our needs, especially the Reception staff and executive lounge staff( Thanks Halilah, Rizal, Puteri, Yalindee ansld Chef Awie). The food in both the executive lounge and Vasco was excellent as always.
Stayed in September 2023
Reviewed: 24 September 2023
Shantini
United KingdomNone
Excellent location, very convenient, Very good facilities
Stayed in August 2023
Reviewed: 20 September 2023
Haiyan
ChinaI think this is an excellent choice for traveling. The breakfast is delicious, the equipment and daily necessities are complete, and the guys here are all gentlemen and polite. In short, it is very good and very good!! If I have time in the future, I will come again Come again. Heart Very Great !! Perfect !!! See you Later
I think this is an excellent choice for traveling. The breakfast is delicious, the equipment and daily necessities are complete, and the guys here are all gentlemen and polite. In short, it is very good and very good!! If I have time in the future, I will come again Come again. Heart Very Great !! Perfect !!! See you Later
Stayed in September 2023
Reviewed: 19 September 2023
Drakebn
Brunei DarussalamLocation, next to KL Sentral Station
Stayed in September 2023
Reviewed: 18 September 2023
Ruzaini
MalaysiaN/A
The staff,from reception to the house keeping and at the restaurant are professional and excellent in service. The restaurant staff are pleasant and courteous during both dinner and breakfast. I had a good informative conversation with the staff about the bread pudding served at breakfast. Must try making it based on his recommendations.
Stayed in September 2023
Reviewed: 17 September 2023
Karen
Australiapolite helpful staff , clean , great restaurants, convenient to train for Airport
Stayed in September 2023
Reviewed: 16 September 2023
Irfan
Saudi ArabiaToilet too western style...we just need simple pipe
Breakfast so tasty and the dinner
Stayed in September 2023
Reviewed: 15 September 2023
Jeff
AustraliaFriendly, helpful staff. Excellent food.
Stayed in September 2023
Reviewed: 15 September 2023
Rudy
MalaysiaHard to explain
Everything is good
Stayed in August 2023
Reviewed: 15 September 2023
Cheng
Malaysiano complete partition of shower room so it gets quite cold when having shower. Lack of hook to hang tower and cloth in both the toilet and bathroom. the provided one is attached to the wall next to the bathtub but difficult to reach. mattress is too soft.
good and polite staff, especially En. Syed Alif (hope remembered correctly) at the front desk who helped us to check in. the cleaning staff at floor 10 were friendly and helpful. TQVM
Stayed in September 2023
Reviewed: 14 September 2023
David
Australiamy stay was excellent.
the room was clean, comfortable has full amenities.
Stayed in September 2023
Reviewed: 12 September 2023
Christine
SingaporeClean, spacious and comfortable
Stayed in September 2023
Reviewed: 11 September 2023
Ka
Hong KongNil
Very convenient just next to KL Sendra Station and shopping mall
Stayed in September 2023
Reviewed: 8 September 2023
Alhady
MalaysiaNothing
Amazing room and views of KL. Also early check in on arrival. Location close to Shopping mall and walking distance to central market
Stayed in July 2023
Reviewed: 5 September 2023
Landicho
SingaporeIt would be better to change the television set to smart tv ;-)
Overall staying at the hotel is excellent!
Stayed in September 2023
Reviewed: 5 September 2023
Tony
GermanyGetting to the hotel physically is difficult unless you know the layout well. The entrance is elevated, and road access by foot is not possible unless we drive. The elevator access is hard to locate.
Good location with easy access to local transport. Friendly and helpful staff Good breakfast spread.
Stayed in September 2023
Reviewed: 4 September 2023
Mohd
MalaysiaSpace of sauna, steam room n jacuzzi for male is quite small.
The facilities especially the sauna, steam room n jacuzzi.
Stayed in September 2023
Reviewed: 3 September 2023
Sanjay
SingaporeGreat location and first class customer service
Stayed in September 2023
Reviewed: 3 September 2023
Janice
SingaporeThe smell of the pillow and carpet is bad Curtain was quite unexpected
Stayed in September 2023
Reviewed: 31 August 2023
Zakimin
MalaysiaNothing
Everything except the aircond in my room
Stayed in August 2023
Reviewed: 29 August 2023
Leena
FinlandService in the excutive lounge wasn’t always good
Breakfast and dinner were excellent!
Stayed in August 2023
Reviewed: 29 August 2023
Marceline
MalaysiaNo complaints
The breakfast was superb especially the omelette
Stayed in August 2023
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