Charged for breakfast when we didn't have any

Room as great size for downtown modern bathroom large shower Had lots of pillows slept well

Stayed in May 2024

Handy location and very comfortable. Chocolate hour was good!

Stayed in April 2024

The bed and no spa or bath

Chocolate hour

Stayed in May 2024

The view and location were spot on

Stayed in May 2024

No heads up that there’s a $50 bond per night when booking which took me back a bit, considering I hadn’t expected to be $100 down. A fan/vent in the bathroom would help with the steam from the shower.

So close to everything. Had a concert at Spark Arena so was perfect walking distance to the venue and back. Right by Britomart so perfect if travelling throughout Auckland, and right in the CBD so everything is within walking distance for shopping. Rooms were comfortable, and surprisingly pretty quiet from how close to the street it is. Chocolate hour is an added bonus. Staff were so friendly. Would stay again.

Stayed in April 2024

The view and location. There was a bar and restaurant.

Stayed in April 2024

No Netflix or anything other than sky channels. Would have been a better option for an on demand tv service

Location, comfortable

Stayed in April 2024

A staff member helped carry our bags which was lovely - would have been great if bags had been taken to our room prior (we stored them prior to check in). The lifts were really slow and only 2 appeared to be working. We couldn't work out if room service was available. A brochure of info about the hotel would have been useful. The main concern was the noise from the bar/restaurant below - which kept us awake. Next time I'd ask for a quieter room.

Very comfortable beds - nice tea selection, friendly staff. Location was excellent for restaurants and concerts. TV was big, clear and easy to operate.

Stayed in April 2024

Nothing to dislike.

Immediately walking in the lobby smelled incredible. The room was luxurious andnbed very comfortable. Shower pressure was amazing.

Stayed in April 2024

Bathroom door had come off its slider upon check in. The floor we stayed on had a broken button for the elevator where you had to push the up button to allow the elevator to arrive at your floor and then had to go up with other customers before being able to return to ground floor. We stayed on a Friday night and the noise from outside was very disruptive. Comes with staying so central but got maybe two hours sleep as lots of bar noise, music and yelling happened on street.

Location was great. Beds were very comfy, room was very clean and decor modern.

Stayed in April 2024

General attitude of the staff. Spoke volumes for the staff training program.

Stayed in April 2024

The check in was delayed due to housekeeping so that was a little disappointing.

The shower was fantastic, room was comfy and clean. Breakfast was nice.

Stayed in April 2024

Excellent location

Stayed in April 2024

Nothing

Location and bar on the top floor

Stayed in April 2024

The fragrance in the lobby/ entrance was over powering, smells like toilet spray. Maybe different scent would be more enjoyable

Stylish

Stayed in April 2024

Street noise

Location & chocolate hour

Stayed in April 2024

Elevators took us and many others that were in the same all over the show went passed our floor a few times and took us to the top when it said it was going down

Location was perfect and the chocolate hour was fun! Check in staff were very kind!

Stayed in April 2024

Our room hadn't been cleaned by 4pm and reception were surprised when we contacted them to let them know. They quickly got it serviced but it would have been nice if they offered us a drink in the bar while the room was serviced for 20 minutes. I also don't think the view is worth paying extra for as the building isn't tall enough to get a truly stunning sea view like some of the other hotels in the area. So save your money and hope for a decent view anyway (which we did previously and it was an equal view with no additional cost). The room also had very limited storage -a wardrobe only and no drawers. There was plenty of space for suitcases but we like to unpack and this wasn't possible.

The beds were comfy and the view was nice. Chocolate hour is a cool addition and the kids enjoyed their free ice cream. The location is excellent. The valet car service was quick.

Stayed in April 2024

Excellent location to be able to walk, experience and explore central Auckland without having to spend money on transportation. The chocolate hour was a bonus.

Stayed in April 2024

none

Great location, spacious room, clean, comfy bed, coffee/tea facility

Stayed in April 2024

On the 7th floor the left hand lift down button did not work and the lifts were slow at times. For some reason one of the lifts was stopped at the basement level at times. Was this a form of cost saving - I don't know.

The hotel is in a good location for my visit and offered easy access to the venues where my meetings were. The included breakfast was nice and the view from the 13th floor restaurant was lovely. Staff were friendly too.

Stayed in April 2024

None

All good, and it was a pleasant stay.

Stayed in January 2024

There was nothing special which would make it a 5 star hotel. The room was nice but nothing special. Facilities were ok, just nothing “wow” about it.

The location is excellent. It is a 5 minute walk from the waterfront. The room was clean and had everything you would expect. Restaurant had a decent view overlooking the harbour.

Stayed in March 2024

Wifi was quite patchy much to my children disgust and they couldn’t get a movie to play on their iPad. Also a bit disappointed with the phone “sundae service”. TV advertised a caramel popcorn sundae which looks delicious but when we phoned we were told they didn’t have it and only had chocolate or strawberry sundaes. The sundae that came was very delicious but not what was advertised and not really worth $20

Great location, staff were very friendly and helpful, room was lovely and clean. Room service was good and the chocolate hour was great…kids loved it!

Stayed in April 2024