Billing and surcharges

Sauna and Pools great.

Stayed in April 2024

Lovely old public areas with fires at either end of the lounge. Real old fashioned comfort. Cosy

Stayed in April 2024

Not a very friendly reception staff - over the week we stayed there we never got even a hello or good-morning or any acknowledgment at all when we entered or exited through the lobby which was weird. Check in was oddly cold and unfriendly in particular. Very strange for a hotel. Also the windows in the bedroom couldn't open.

The hot pools were lovely. The lounge with the fireplaces going was a great spot to hang out before or after dinner. My room the Duchess Suite was large and good for a longer stay. The cleaning staff were very friendly - as was the woman who served or who was the duty manager in the restaurant. I think her name was Cindy. Prince's Gate Hotel should swap the staff around so she is in the reception area or managing from reception as she was friendly, helpful and awesome.

Stayed in April 2024

Very old contemporary style with some interesting history

Stayed in March 2024

Improved signage to reception as not immediately obvious in the dark on first visit.

Nice feel to the hotel rather than the bland experience in many newer hotels. Food was OK and staff went out of their way to be helpful.

Stayed in April 2024

The pool tiles need a good clean. They look very dirty & unwelcoming.

We liked how quiet it was & the room was very spacious

Stayed in April 2024

Apartment/suite a little ‘tired’ not as appealing as I had hoped for

Character of main building

Stayed in April 2024

All good

Nice and comfortable

Stayed in April 2024

Older building that’s looking its age. Creaky floors and no soundproofing so earplugs are a good idea

Big room and good location

Stayed in April 2024

Breakfast/restaurant room lacked atmosphere, head to 'Eat Street' on Tutanekai St for dinner instead.

Good location and historic/quirky room decor

Stayed in February 2024

Great location and staff.

Stayed in April 2024

The hotel was a little tired and needed some TLC, Overall very clean and safe.

The on site thermal mineral pools were outstanding as well as the value for money breakfast. The staff were very helpful and cleaning staff very friendly.

Stayed in April 2024

Rooms were very small and dated, they needed updating.

Beautiful period hotel in a perfect location with restaurant and bar and lovey ambience.

Stayed in April 2024

Very noise in morning’s with other guests and kitchen starting up, old hotel so thin walls Shower had absolutely no pressure at all And some strange reason thier was a pipe running through bedroom with extremely hot water in it along floor ,burn yourself if touch it and made bedroom very hot, needed a/c on at nite even though outside 14c

Great location I forgot my shirts and staff rang me to inform me I left in cupboard, they then stored them for few days till I was travelling through town again

Stayed in April 2024

There was free parking available, but not guaranteed. We ended up paying for a few hours when the lot was full.

The breakfast was amazing, and my sisters and I treated ourselves to high tea, which was a wonderful selection of sandwiches, scones, and desserts. You can't beat the location - we picked it due to the hotel's proximity to the i-SITE where we were meeting a tour one of the evenings, and we quickly discovered we were just a short walk across the park from the Museum and the Rotorua Caldera.

Stayed in March 2024

The historic feel of the building and the location. Also the desk staff were extremely helpful.

Stayed in March 2024

Good oldday

Stayed in January 2024

Old world charm. Rooms a little tired but it was a lovely place to stay. Location was great.

Stayed in March 2024

our room was number 15. the door to the balcony was open till 11.30- it meant that the draft came in and knocked the pictures on the wall in the hall- was very noisy

location was brillant

Stayed in March 2024

There was no lift as it is an old building.

Location was good. Room was clean and comfortable though on the slightly small side. Free hot pool and sauna can be reserved.

Stayed in March 2024

This is an historic hotel so it has some creaks and groans which are acceptable. Although there Evie a character hotel in he rooms could do with some updating

We did experience some noise issues but staff did their best to resolve this

Stayed in April 2024

The hotel was a bit pricey all things considered. It is important to note that all rooms require the use of a flight of stairs. The restaurant had good food but the service was below average.

A charming and old hotel with character. Creaky stairs and a somewhat tired feel just added to the ambiance. Things like heat, A/C and the bathroom were updated. The location is fantastic and parking is very easy.

Stayed in March 2024

Couldn't open any windows in our room. Yes there was air-con but that is not the same. Very limited menu in the restaurant- we ate elsewhere.

Easy check in and friendly staff. Comfortable and clean room. We liked the ambience of the hotel with chandeliers , fires and stained glass around the hotel. Our room was comfortable and we had a good shower with lots of hot water. Would recommend if you like places to stay which have character.

Stayed in March 2024

The wood on the staircase was dusty. It annoyed me going up and down the stairs

Breakfast was good. Location excallent

Stayed in March 2024