Noise travels a lot but it's an old building and I'll take the character over silence

Great character. Food and coffee were also really good. Location was brilliant - walk to the Polynesian spa to have a soak after a day of adventuring

Stayed in October 2023

The shower facilities are not up to standard and are not safe for older people.

Great place to stay. Staff were very helpful and friendly.

Stayed in November 2023

Nothing much

All good especially location Verandah Hot pools

Stayed in November 2023

If you’re traveling by Intercity bus in New Zealand, this hotel is within site of the bus terminal. It’s also very close to the lake and a beautiful park. I was surprised to be in a room that was not in the historical hotel but in an adjacent apartment style accommodation. It was adequate but definitely showed its age but not in a quaint way. The laundry room was appreciated for self service. The high tea was ok but didn’t seem as freshly prepared. Staff were very professional and friendly.

Stayed in November 2023

Nothing

Lovely decor. Old worldy. Good food. Friendly staff

Stayed in November 2023

asking additional payment for a hot chocolate at the breakfast is strange…

top location

Stayed in November 2023

The only issue (though no doubt unavoidable due to the age of the building) was the hot water pipes running through the room which made it very warm, especially at night. As I prefer a cool room for sleeping, I had to run the aircon all night to keep it comfortable.

Very handy for the InterCity bus stop, Government gardens and lake. Loved the choices for breakfast (especially Eggs Benedict with salmon, and Avocado smash) and the extensive dinner menu with interesting fish dishes. The staff were all friendly and helpful, particularly Michelle on reception who went well "over and above" to help me in any way she could. I thoroughly enjoyed my stay.

Stayed in October 2023

Loved the old world charm and thermal bathing facilities The balcony room was perfect for sitting out enjoying the afternoons The park and thermal areas over the road are fabulous and dining options are extensive within a short walk

Stayed in November 2023

Room noisy, mainly plumbing

Location

Stayed in October 2023

Need to carry luggages walking up the stairs

Good location

Stayed in November 2023

Clean. Central.

Stayed in October 2023

Nothing! Everything was perfect

Breakfast was lovely and we loved the gas fireplaces around the hotel. It's a beautiful old fashion hotel which we lovec

Stayed in November 2023

Our room was close to the road and wr could hear everything. Would definitely ask for a room further back

Stayed in October 2023

Our room was a bit small, creeking floor boards, could hear orher guests as they walked past.

Delicious breakfast. Kind helpful staff. Lovely privat hot pools and great location.

Stayed in October 2023

Large Room with plenty of space, Great value

Stayed in October 2023

Great location, we had a 2 bedroom apartment adjacent to the hotel - everything we needed for our stay!

Stayed in October 2023

Our room had everything we needed. It was cute but felt like it could do with a little bit of love and a refresh. I felt for the main waitress at breakfast. She was working really hard and keeping the show running, while younger and less experienced staff were not that savvy.

Fabulous location. Beautiful character building. Enjoyed some drinks in the bar by the fire with friends. Lovely. Breakfast was excellent.

Stayed in October 2023

Its very dated and furniture are old and smelly. Needs a good remodeling Pretty run down

Location

Stayed in October 2023

There were weird subtle smells, especially in the bedroom. There were things that were a bit awkward like there was no tea towel. The fridge buzzed incessantly. None of these were deal breakers for me just weird quirks.

The staff were brilliant and lovely. The location was perfect. In theory the accommodation had pretty much everything one could want, including kitchenette and various cooking implements. The hotel is looking worn out but clean and feels safe.

Stayed in October 2023

Starting to get a little shabby around the edges.

Right in the heart of Rotorua, this classic hotel was moved to Rotorua from Waihi in the 1920s. It is comfortable, stylish with a lovely thermal pool. The rooms are spaciou and elegantly decorated. When you are booking you need to be aware that there are three parts to the hotel: the original wooden building, an adjoining 1930s building and then another 1960s building. I have stayed here several times.

Stayed in October 2023

room was comfy but heaters and fridge are noisy.

location

Stayed in October 2023

It is a tired property, peeling wall paper, window blinds didn’t work and the reception staff didn’t have knowledge of the area. But the bed was very comfortable and parking was easy.

Location was good. The barista and bartender were excellent!

Stayed in October 2023

Location, breakfast and happy hour

Stayed in October 2023

Comfortable bed, good location

Stayed in October 2023

Facilities here were good. The location was good within the central area of Rotorua. It was easy to get around and see what we wanted to visit.

Stayed in September 2023