38-54 Lake Esplanade, 9300 Queenstown, New Zealand
#74 of 81 hotels in Queenstown
Guests' ChoiceBased on 2407 hotel reviews
7.2Cleanliness
7.9
Comfort
8.0
Location
9.1
Facilities
7.3
Staff
8.5
Value for money
7.1
Free WiFi
8.1
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End of dialog contentReviewed: 22 April 2024
Burgess
New ZealandThe external walls and windows of the building are filthy and literally covered in spider webs and hatching spiders. There is grass growing in the guttering and the garden was just weeds unkempt with no flowers or shrubs.. It was poor in that respect - looked almost like an abandoned building
Location
Reviewed: 22 April 2024
Bob
AustraliaThe restaurant food was terrible. Awful menu with very little on offer for a night time meal. Had two meals and both times a dish was inedible and we were not charged. The staff were very understaning and said they had received similar feedback in the past.
The suite was good. Location opposite lake good and good view. Very short walk into the town.
Stayed in April 2024
Reviewed: 21 April 2024
Bernadette
AustraliaFor a suite, room 606 needs a bit of an update. Chipped and swollen timber bathroom doors (at the bottom). The bar fridge is sitting in a cupboard that had one of its doors removed to allow it to fit, but therefore, you can hear it. Small details like no pen or paper and small portions of milk.
Location
Reviewed: 17 April 2024
Diane
AustraliaThe noise from traffic, the windows need replacing, preferably with double glazing
Location and staff
Stayed in April 2024
Reviewed: 17 April 2024
Helen
New ZealandNo microwave
Location
Stayed in April 2024
Reviewed: 16 April 2024
Suzanne
AustraliaI wouldn’t stay again. I think there are better options closer to the shopping area.
The view is great but I think the restaurant and bar facilities are lacking.
Stayed in April 2024
Reviewed: 15 April 2024
John
New ZealandA room with a view. Shower need an upgrade. Extraction fan needs to be on a separate switch.
Didn't have b/fast. Nice surroundings.
Reviewed: 15 April 2024
Thomas
United KingdomMain road outside the hotel is noisy and the rooms are single glazed however that's where the great view is from the balcony Don't expect help from the breakfast buffet staff, they were miserable as F.
Stunning view, amazing views from the restaurant and great variety of food in the breakfast buffet, reception staff were great and really helpful
Reviewed: 9 April 2024
Charlotte
AustraliaSome might say it was a little dated but I think it’s fine. In Queenstown you want to be out and about so it’s a perfect place for a comfy sleep
Perfect location Easy walk to town centre and harbour but away from hustle and bustle Views were amazing Staff were very kind and welcoming - they set a good vibe in the hotel
Stayed in March 2024
Reviewed: 8 April 2024
Kim
New ZealandClose to town
Reviewed: 7 April 2024
Gerard
AustraliaNo prior advice as the cost of overnight parking, $15.00 a night. May be reasonable with little parking available in the area. Would have preferred to be advised in advanced, not after arrival.
The location and view over the Lake is great. View over the Lake to the back ground of the Mountains is stunning. Short walk along the lake front to the main shopping centre.
Stayed in March 2024
Reviewed: 3 April 2024
Arminder
New Zealandlocation and view ,staff very good
Location was good , view was good , room cleaning was very poor
Reviewed: 3 April 2024
Sam
AustraliaAverage room for the price. Heater didn’t work and no fan in bathroom (got steamy and wet).
Great location, good staff
Stayed in April 2024
Reviewed: 30 March 2024
Jenna
New ZealandThe Music in the elevator was a bit weird and sometimes was really loud and other times really quiet. :/
Great view and great staff at checkin and checkout.
Stayed in March 2024
Reviewed: 29 March 2024
Arabelle
AustraliaThe lake view family room was very small despite having a separate lounge area. The very low ceilings and the massive shared balcony with tall concrete balustrade meant we could not really see the lake from our room - so disappointing as we paid extra for a ‘lake view family room’. The bedside tables were tiny - no room to even put your book or phone on it, and no near access to a power point either. We booked for 3 people but the staff only gave us 2 towels every time they cleaned our room, so we had to ask for towels which is tricky cause no one ever answered our call in reception, and the reception desk was unattended a lot of the times.
Location was great.
Stayed in March 2024
Reviewed: 27 March 2024
Anna
New ZealandNo mushrooms with the big breakfast - was a very average breakfast . Music terrible in the breakfast room
Fabulous location and views of the lake
Stayed in March 2024
Reviewed: 26 March 2024
Christian
AustraliaRoad noise in the lake facing M rooms.
Location and the bar
Reviewed: 26 March 2024
Denis
New ZealandShower over the bath
Standard hotel room layout
Reviewed: 25 March 2024
Jes
New ZealandStaff
Location
Stayed in March 2024
Reviewed: 24 March 2024
Karen
AustraliaOur room had a beautiful view of the lake and the walk into the main area in Queenstown was flat and easy.
Stayed in March 2024
Reviewed: 20 March 2024
Tracie
AustraliaSmall bathroom with no storage. Our room located at the end of a hall that had an exit door to the back street. Very noisy with people existing through this door. A sign indicating to close door quietly would be good.
Small of room and location. Very easy to walk to restaurants and attractions.
Stayed in March 2024
Reviewed: 19 March 2024
Peter
New ZealandCar park size
Lake view family unit. View, room size, location, staff friendly
Stayed in January 2024
Reviewed: 18 March 2024
Philip
United KingdomExcellent
Stayed in February 2024
Reviewed: 17 March 2024
Lesley
New ZealandMy room was on the ground floor, it was tired and noisy at times as it was near the main road and entrance to the car park, pickups and deliveries.
Lovely location overlooking the lake and very good access to the town.
Stayed in March 2024
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