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Reviews of Waiheke Island Resort Conference & Accomodation Centre 4 stars

4 Bay Road, Palm Beach, 1081 Ostend, New Zealand

#7 of 9 hotels in Ostend

Guests' Choice

Review score

Based on 230 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.7

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.6

  • Free WiFi

    7.1

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Showing 76 – 100

  • Reviewed: 13 February 2023

    10
    Overnight Stay in Waiheke
    • Leisure trip
    • Group
    • Villa with Sea View
    • Stayed 1 night

    Seems to be a bit of an ant problem, we left some dishes overnight and they were covered with ants in the morning.

    Room was very spacious and clean, with a beautiful view. The pool was perfect after a hot day, we also hired the hot tub and this was very relaxing - especially with the amazing view!

    Stayed in February 2023

  • Reviewed: 11 February 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 1 night

    Many steps down to the room and a huge hill from the room to the reception , and difficult to get breakfast staff attention

    Breakfast was good

    Stayed in January 2023

  • Reviewed: 2 February 2023

    5.0
    a bit underwhelming
    • Leisure trip
    • Family with young children
    • Studio with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    broken amenities in unit, bathroom heater not working, light fitting in kitchen broken, outdoor furniture covered in lichen, raised nails on deck flooring, no clean towels each day even though some checking consumables from snack boxes etc, sand on floors as stick to feet when barefooted. pool had mould in bottom, rusting, paint patchy, spa pool bit manky just all a bit tired and worn. footpath to beach treacherous, timber batten with nail sticking up in middle of path, stagnant tank of water and detritus open on land in front of unit, all louvred from units removed and dumped beside pool so adding to low ambience.

    view from pool

    Stayed in January 2023

  • Reviewed: 27 January 2023

    5.0
    A very tired property
    • Leisure trip
    • People with friends
    • Villa with Sea View
    • Stayed 1 night
    • Submitted via mobile

    This property is way overpriced. The room was like a 1970s 2 bedroom motel. stairs to the pool unsafe and generally a very run down property.

    location

    Stayed in January 2023

  • Reviewed: 10 January 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    If you want to Stat for peace and quiet and you book a room underneath another. The kids were quite rowdy so you could here all the jumping etc through the roof.

    Pool facilities. Dinner and breakfast options on site.

    Stayed in January 2023

  • Reviewed: 2 January 2023

    10
    Romantic getaway
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The steep hill but it is manageable

    I asked for pedals to be spread over the bed and cocktails on arrival this was arranged 👌 partner loved it

    Stayed in January 2023

  • Reviewed: 23 December 2022

    5.0
    Nice spot
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The bill is wasn’t as clean as it could be for the price acceptable in a motel not in a hotel. The fridge door didn’t shut and when reported not fixed. Asked for a room with three beds got two kings , also for one with less stairs due to having elderly mother

    The staff sorted the space out well

    Stayed in December 2022

  • Reviewed: 27 November 2022

    10
    excellent, highly recommended.
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 1 night
    • Submitted via mobile

    room clean, the facilities and the staff were amazing

    Stayed in November 2022

  • Reviewed: 22 October 2022

    10
    fantastic experience
    • Leisure trip
    • Group
    • Two-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    nothing

    location, clean , fresh

    Stayed in October 2022

  • Reviewed: 16 October 2022

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Studio with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Not applicable

    Everything was great from the very start, staff, food, views from the resort..make us wanna come back again

    Stayed in October 2022

  • Reviewed: 10 October 2022

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Two-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    very clean and good place

    Stayed in October 2022

  • Reviewed: 7 October 2022

    10
    Modern, Stylish and Beautiful
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 1 night
    • Submitted via mobile

    restaurant was closed

    beautiful view and amazing venue.

    Stayed in September 2022

  • Reviewed: 6 October 2022

    10
    great stay with kids
    • Leisure trip
    • Family with young children
    • Villa with Sea View
    • Stayed 1 night
    • Submitted via mobile

    very clean. great location

    Stayed in October 2022

  • Reviewed: 27 September 2022

    4.0
    Could be better
    • Leisure trip
    • Solo traveller
    • Studio with Sea View
    • Stayed 1 night

    The hair dryer was out of order and there was no replacement. Kitchen ventilation and one room light didn't work. The shower booth door didn't close properly. The breakfast was below my expectation.

    Cleanness, quiet location, great view, good E-bike rental

    Stayed in September 2022

  • Reviewed: 27 September 2022

    10
    AMAZING service, gorgeous room!
    • Leisure trip
    • Family with young children
    • Villa with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The staff were incredible, made the stay a 10/10

    Stayed in September 2022

  • Reviewed: 27 September 2022

    10
    This place has everything for a relaxing and fun staycation in Waiheke!
    • Leisure trip
    • Group
    • Two-Bedroom Villa
    • Stayed 1 night
    • Submitted via mobile

    Probably the stairs and walkways - you do have to walk quite a bit to access the restaurant, pools and mini golf if your Villa is far from reception.

    The place looks exactly like the pictures, even better! Love the public jacuzzi, and pool. The view is stunning, overlooking Waiheke and the sea. Near to the Ferry and the Local supermarket (countdown). The staff were so accomodating and welcoming! There is also a restaurant so honestly, you can just spend the whole day and night enjoying your accomodation to the fullest!

    Stayed in September 2022

  • Reviewed: 26 September 2022

    1.0
    We would probably stay again, people were very welcoming. Will not drink in the bar too expensive.
    • Leisure trip
    • Solo traveller
    • Studio with Garden View
    • Stayed 1 night
    • Submitted via mobile

    There was a light on all night down the entry stairs of our unit which made our room very light all night. Very noisy above people walking around in the above unit woke us up. Expensive bar drinks in the restaurant

    Great view, great location

    Stayed in September 2022

  • Reviewed: 3 September 2022

    10
    very lovely anniversary/birthday
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Enjoyed the sea view with a nice afternoon, the breakfast restaurant was very well placed being central in the resort and staff were lovely and very helpful. Would happily stay again

    Stayed in August 2022

  • Reviewed: 23 July 2022

    10
    Clean, comfortable and amazing facilities.
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 1 night

    Beautiful view. Amazing scenery. Great facilities (restaurant, pool, spa, mini golf). Friendly staff. Very clean, comfortable rooms.

    Stayed in July 2022

  • Reviewed: 25 June 2022

    1.0
    Disappointing that in these times when trying to support local Hospitality that some dodgy businesses charge for false
    • Leisure trip
    • Group
    • Villa with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Had a great stay for a couple of nights with friends celebrating my 50th birthday. My studio room was a bit musty smelling and despite being told all rooms recently renovated a bit basic but overall in a good spot. Received a $150 charge for smoking inside on my CC. Queried it and took a couple of days to tell me that they had to steam clean the drapes due to cigarettes smell. Not once did anyone smoke inside, drapes were never drawn either, there was ashtrays provided outside which some of the group used however I’d advise anyone not to use them as they’ll risk the same. Totally put a dampener on the trip but as I was going to book another trip with my family next month I won’t be staying here, I’ll be spending my hard earned cash elsewhere. Would’ve been a 4 star review until they chose to steal from me, unfortunately how do prove this once I’ve left the island, pretty sure they’ll have some smart response to this like some of their other responses but 7 people in my group can confirm the above. See response from property, however no one smoked in the rooms, made complaint to Booking.com and nothing can be done, Just booked another trip to Waiheke next month, this property lost out because of their dodgy charges!

    Nice Views

    Stayed in June 2022

  • Reviewed: 6 June 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Tv had no signal the facilities were quite old for the price it needs up dating our outdoor table was broken and the cup I got out to have a coffee was dirty.

    The bed was comfortable and place was semi clean, the staff at the restaurant were lovely and the food was ok.

    Stayed in June 2022

  • Reviewed: 15 May 2022

    10
    Our favourite place in Waiheke we don't even end up visiting wineries because we love it so much!
    • Leisure trip
    • Group
    • Studio with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The noise above our roon until midnite

    Breakfast and service was amazing.. The best hosts in waiheke. We have stayed here twice this year and already planning to come back over winter. Can't wait!

    Stayed in April 2022

  • Reviewed: 26 April 2022

    10
    Excellent family resort experience
    • Leisure trip
    • Family with young children
    • Villa with Sea View
    • Stayed 2 nights
    • Submitted via mobile

    The service of the staff was excellent. amazing view from the room. spa pool was amazing with excellent views. Rooms are pretty new n modern designed n clean.

    Stayed in April 2022

  • Reviewed: 19 April 2022

    10
    Great resort to stay at.
    • Leisure trip
    • Couple
    • Studio with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The child in the room above us running around like a demented demon from 6am.

    Did not have breakfast.

    Stayed in April 2022

Showing 76 – 100

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