Poor lighting in the room, felt very dark. No soundproofing and blinds didn’t block out street lights at night Shower didn’t drain properly in the bathroom and sink was at an awkward level (very small and low down), rust stains from a leaking broken soap dispenser

Good location - close to train station and old town, also very close to pick up locations for Auschwitz tours Beds were comfortable

Stayed in February 2024

Just an amazing small hotel to stay for a day or few. Clean and nice. Good stuff!

Stayed in February 2024

Picking up the keys and checking in is extremely confusing - the hotel exists under three different names used interchangebly, with no explaination. The reception is on the other side of the street and the hotel building itself lacks clear instructions, though an attempt was made. There is a reception desk in the hotel building, but it's just not being used. There was leftover, mouldy bread in the cupboard from the previous tenant. There was a massive bug flying around for half of our stay. My partner has noticed black mould in the shower. The bathroom was getting extremely humid, to the point where both our towels were constantly wet. The "double bed" was actually two single beds standing next to each other. They would constantly drift apart. Those beds were so close to the wall from both sides that we had to crawl into bed not from the side but the front, not to mention that fixing those two beds drifting apart was nearly impossible due to lack of space. The bedsheets were dirty, we've even noticed blood splatters on the pillows? There were teabags and coffee supplied, but unfortunately just two of each, making it last exactly one tea/coffe break for the both of us. What threw us off at the very end was what happened with our breakfast. On our second to last day at the hotel, our breakfast got a bit mixed up. One of the sets we have ordered (there are 4 sets available) was a mix of two different sets. The elements in the set were just not the ones mentioned on the leaflet. Then, on our last day, seeing our breakfast package was late, we called the reception, only to be informed that they "forgot" to order our breakfast, offering a refund. That refund was issued, though I can't express enough our dissapointment, having to catch the train on an empty stomach. Fortunately we were smart enough to wake up quite a lot earlier and thanks to the hotel's location we managed to eat breakfast at a local coffeshop.

The location was excellent and the staff was incredibly helpful and friendly. We appreciated the kitchenette a lot. The breakfast was pretty good, but there was room for improvement still.

Stayed in January 2024

Basic, uncomfortable, property needs upgraded Smelled

Stayed in January 2024

nothing

good localization

Stayed in December 2023

television very small limited channels would not operate with remote all the time

very spacious

Stayed in December 2023

The bed was broken and so was the back frame of the bed, i think maybe they need to fix room nr 1...

Stayed in November 2023

Very nice location close to railstation and city center, good opportunity to charge electric car and good parking place over night. Check-in was very fast, as well as the electric car charing with only a RFID.

Stayed in September 2023

Poor customer service and the rooms have very thin walls. I had to rebook the second night and change hotel.

Stayed in July 2023

We would have preferred breakfast bufe to a lunch box in the morning. The contents of the box were ok but they lacked something hot for breakfast and coffee. The room was small and not very well cleaned. The beds felt old and uncomfortable.

The service staff in the recption were very nice and helpful with all our questions. Hotell was very central, close to everything. Tram, shops, old town.

Stayed in August 2023

It is very Soviet-like. Facilities are old. Toilet paper was absent.

Affordable price and good location, in case of need to stay somewhere for 1 night before the next move. The staff is welcoming, even at night time.

Stayed in August 2023

As above.

Room not as requested dirty bedding uncomfortable bed no teaspoons glasses in bathroom and remote control not working. Only stayed 1:night instead of 2.

Stayed in August 2023

Very comfortable bed and the pictures match the actual place

Stayed in July 2023

Very messy - walls, floor. The sink was clogged, the water was stagnant. No spoon, so unreal to cook coffee cause impossible to mix it Super bad sound isolation, couldn’t sleep normally cause heard all neighbours Quite expensive for one night and such level of comfort

24h front desk Was able to book 2h before checkin, as my stay was unplanned Location is super comfy Coffee and tea in room

Stayed in July 2023

It is very basic, little run down

the Apart hotel is very convenient for your trip. the breakfast was great. location fantastic. if your help with a little rough around the edges. This place is fine. Staff were amazing and very helpful.

Stayed in July 2023

shower head was broken in the bathroom and was leaking, but we did not report it because it was still functional enough to shower

great location

Stayed in June 2023

Nothing

Close to train station

Stayed in April 2023

Very old destroyed Furniture, mold everywhere in the bathroom. We booked a double bed and got a 1.20 or 1.40 for two adults. Late arrival and no wish to go back to reception located on the other side of the street at 1 am. Will never book again. Main building hotel Red Brick is much much better.

Only good - close to train station. Not first time in this hotel but worse stay.

Stayed in April 2023

A suggestion: The yard parking is behind the entrance gate, which is usually half-closed (daytime) or closed (from 22:00) and the reception is across the street. It would be nice to install a camera in order to facilitate the exit by car. We had to cross the street each time to ask to open the gate.

The aparthotel's location is perfect, both the historical centre, cafés/restaurants, and the shopping centre are just a short walk away. The parking is convenient and inside the yard. The room had a private WC and equipped kitchenette. The property is pet-friendly, our cat made rapidly herself at home and liked to watch from the windowsill. Drinking water (RT and chilled) is freely available from the machine at the lobby.

Stayed in April 2023

A broken door handle in the bathroom was the only thing that needed improvement.

Mały Kraków is a great small hotel in the very heart of Krakov. The location is fantastic - it is near the railroad and Bus station and the historical part of the city—lots of great cafes near. The receptionist was so lovely and helpful! I enjoyed my stay, and I`ll return.

Stayed in April 2023

The room was dirty, mattresses with yellow stains, towels with holes. The water in the shower went very bad, the drains were clogged. Cold air blew in from the closed window. Very strong hearing. Something was dripping and noisy in the pipes all night, knocking and dripping water could be heard all night. In the room you can hear everything that the neighbors say behind the wall. There were two cups and two chairs for three.

At the same time, the staff is very good, I thank the administrator girl for a pleasant attitude towards the guests.

Stayed in March 2023

small , smelly room, 2 single beds pushed together rather than booked double bed, pictures bigger than tv screen with 2 working channels, mould in the shower cabin, kettle present but no tea or coffe nearby, wouldn’t stay again sorry.

location

Stayed in February 2023

Amazing room with perfect location. Staff is very polite and approachable. Room was warm, clean and comfortable.

Stayed in January 2023

in our room a strong noise was present all over the day / night ...maybe due to heating system. Night rest has been hard.

position really close to the city center quality - price ratio

Stayed in January 2023

The room that we were given was not even close to what we were promised to get. The walls were dirty and there were several cobweb in the corners.We had to pay more then what was shown originally.The explanation was something about exchanging forint to local money.If we ever visit Krakko in the future, we definitely not going to choose this accomodation again.

Stayed in January 2023