111 Mason Street, Union Square, San Francisco, 94102-2713, United States
Based on 172 hotel reviews
6.6Cleanliness
7.5
Comfort
7.6
Location
6.8
Facilities
6.8
Staff
8.6
Value for money
6.7
Free WiFi
7.3
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End of dialog contentReviewed: 19 April 2024
Jan
Czech RepublicThere are many junkies around the hotel, but the hotel is safe. Its fine during the day, but after sunset its not a good experience. Nothing happend to us, just did not feel safe outside. Rooms are smaller, but for 2 nights it was fine.
Hotel was very nice, personal was great - we got many good advices! Restaurant was not working, but we got tips where to buy food take away and eat it in the hotel.
Stayed in April 2024
Reviewed: 18 April 2024
Lucia
United KingdomBreakfast was very disappointing, only muffins, yogurt and apples every day. Coffee was good though. Also the bar and restaurant wasn't completed with renovations so looked empty and not too organised.
The hotel stuff was super friendly and helpful..The location wasn't great as lots of homeless people around the area, but transport was nearby to get you to places easily inc the airport.
Stayed in April 2024
Reviewed: 14 April 2024
Eva
United StatesClean, cute, fun, GREAT STAFF!!!
Stayed in April 2024
Reviewed: 8 April 2024
Dove
United StatesTelevision did not work, staff tried to assist but it did not ever work. Location has no parking! Parking at garages in the area only.
Room was clean and staff was friendly. Decor was nice art deco style.
Stayed in April 2024
Reviewed: 31 March 2024
Pauline
United Arab Emiratesthe staff are extremely welcoming and helpful, the room was clean and comfortable. the hotel is walking distance to the metro and to the square. i will be choosing this hotel every time i will be visiting San Fransisco.
Stayed in February 2024
Reviewed: 18 March 2024
Daniel
GermanyHotel
Stayed in March 2024
Reviewed: 13 January 2023
Emily
United StatesRoom overlooked a busy street with a lot of screaming from people outside, glass bottles shattering in the street, and sirens. This occurred all night long. The heater in our room did not work, nor did the outlets in the bathroom.
Friendly staff, comfortable bed, cute Art Deco decor.
Stayed in January 2023
Reviewed: 12 December 2022
Allegretto
United StatesLocation, missing gym
Staff, room
Stayed in December 2022
Reviewed: 2 December 2022
Robert
AustraliaWhile we were given a bigger room at check in which we appreciated a few things didn't work. The air cond only threw cold air the TV didn't work and the shower kept dripping. We were moved to another room which was better but some lighting did not work. It's often the little things....
The location was fine. A bit noisy overnight and a bit of a rough neighbourhood these days
Stayed in December 2022
Reviewed: 18 November 2022
Simon
Australiathe location relayed to the amount of homeless people and drug takers was a shock
rooms well appointed and hotel looks like Its been recently renovated in parts.
Stayed in November 2022
Reviewed: 30 October 2022
Denise
Irelandvery noisy all night on street outside hotel
good location
Stayed in October 2022
Reviewed: 25 October 2022
Joanne
United KingdomVery basic hotel, but perfect for a trip where you're mainly out sightseeing anyway. Incredible location, close to Union Square for shopping and the subway station for a direct link to the airport in only 30 mins. Bonus: The beds were insanely comfortable!
Stayed in October 2022
Reviewed: 25 October 2022
Clara
United KingdomThe room was very dark and smaller than what it looks on the pictures. For a four star hotel, I would have expected there would be a main light in the room. The lift was out of order for the three nights we were there, we were lucky to be put in a room that was on the second floor but the stairs up were very narrow for a suitcase.
The hotel was nice and the location was great for nearby places to eat and getting on public transport. The staff were friendly
Stayed in October 2022
Reviewed: 18 September 2022
Ashin
QatarNo lift :( ; shady neighborhood
Location and staff
Stayed in September 2022
Reviewed: 9 August 2022
Chettiyar
United Stateselevator was still closed
stafd was helpful
Stayed in August 2022
Reviewed: 3 August 2022
Simon
GermanyThe Elevator was still broke. I read that in reviews from a month ago and didn’t think they would not have fixed it yet. My daughter has a broken hip. Stairs are really steep. So it was not ideal… Be aware that the staff says, it will take another month or so to get a new elevator…
Generally a very nice Hotel. The style and the design are modern but comfortable. Location is in the City Center
Stayed in July 2022
Reviewed: 31 July 2022
Harriet
United Kingdomlift was out of action and we were in the 6 th floor no air conditioning
very friendly helpful staff
Stayed in July 2022
Reviewed: 22 July 2022
Smuin
United StatesThere was no fridge or microwave anywhere which was a bit inconvenient. There was often a man playing very loud music right out front.
The workers were super friendly willing to lend a hand. Its within walking distance of a lot of restaurants and activities.
Stayed in July 2022
Reviewed: 20 July 2022
Yolanda
United Statesthe elevator was not in the working order.
The staff all were super professional and gave 5 star ⭐️ service. They were all up beat and informative d what was happening in the city.
Stayed in July 2022
Reviewed: 19 July 2022
Amber
United Statesthe elevator is down which they did notify us and give us a credit for, but those stairs are brutal.. 4th floor and up and down really kills your knees and lugging up and down a heavy suitcase is no small feat..
i loved the esthetic, the staff was friendly and knowledgeable
Stayed in July 2022
Reviewed: 16 July 2022
Sajal
United Kingdomsurrounded by homeless and you can heat them all night and some are very verbally abusive. the breakfast is served very late especially if on a business trip lift was not working at all
very close to union square
Stayed in June 2022
Reviewed: 11 July 2022
Jordan
United StatesThe elevator was broken and there was no valet service.
Stayed in July 2022
Reviewed: 28 June 2022
Rosa
United Statesno parking elevator was not working and to get upstairs with suitcases was a hassle since stairs are super narrow. bar wasn’t open lots of homeless
great location since we went to pride parade
Stayed in June 2022
Reviewed: 28 June 2022
Hannah
United Statesthere was no fridge in the room or AC
the bathrooms and bar
Stayed in June 2022
Reviewed: 22 June 2022
Gabriela
SwitzerlandAt night it was a bit noisy outside.
The location was perfectly situated. The rooms were spacious and the beds comfortable.
Stayed in June 2022
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