20 East Chestnut Street, Chicago, IL 60611, United States
#20 of 180 hotels in Chicago
Guests' ChoiceBased on 1121 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.6
Facilities
9.0
Staff
9.1
Value for money
8.5
Free WiFi
8.7
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End of dialog contentReviewed: 26 April 2024
Pablo
United StatesFood amazing, view from the room spectacular. Staff very professional and friendly, trying to help in any ways.
Stayed in March 2024
Reviewed: 24 April 2024
Anne
United StatesLoved that they could accommodate early check in!
Stayed in April 2024
Reviewed: 22 April 2024
Mike
United StatesIn the room the pillows were too small. There were no extra blankets. Would have liked at least one heavier blanket. Would have liked bigger pillows. Too many choices on the pillows. Adjusted the heat but the room never seemed to get warmer.
Location and room in general. Liked the hotel and the staff was great. Liked the staff at the front desk. They were very helpful and attentive.
Stayed in April 2024
Reviewed: 15 April 2024
Jeff
United StatesThe bed was a bit soft for me. Room 3003
Stayed in April 2024
Reviewed: 12 April 2024
Tareq
SpainThe water taps in the bathroom room 2604 are loose , they need maintenance.
Comfortable
Stayed in April 2024
Reviewed: 8 April 2024
Randy
United StatesSnacks would be good.
Perfect location and always comfy.
Stayed in April 2024
Reviewed: 8 April 2024
Tommarais
BelgiumI had to queue too long to check in. in room coffee facilities could have been better. did I really pay $10 for a coffee in the breakfast room?
room was standard, fine, with small chaise lounge. staff very helpful.
Stayed in March 2024
Reviewed: 8 April 2024
Keith
United StatesThe only downside is the valet costs $85 which is nuts and that it takes 15 a 20 minutes to get your car
Stayed in April 2024
Reviewed: 4 April 2024
Juan
United StatesBreakfast was delicious and service was excellent.
Stayed in March 2024
Reviewed: 4 April 2024
Juan
United StatesThank you service was excellent.
Stayed in March 2024
Reviewed: 3 April 2024
Dimos
GreeceThe bed, although large, was not comfortable. One side was overly firm, while the other was too soft, causing me to sink into the mattress, which made it difficult to move around until I fell asleep or even during my sleep (I weigh about 55 kg). On the other hand, both the room and the bathroom were spacious and comfortable, as we had booked a junior suite.
The property is situated in a fantastic location with a plethora of attractions nearby. Most major tourist spots are within a maximum 15-20 minute walk or a quick 5-6 minute drive. The area is upscale and classy, home to prestigious hotels, shops, and restaurants, as well as casual fast-food options. The staff was friendly and accommodating. We enjoyed a delicious à la carte breakfast during our stay.
Stayed in March 2024
Reviewed: 1 April 2024
Tory
United StatesParking prices
View cleanliness and politeness
Stayed in March 2024
Reviewed: 1 April 2024
Rachel
United KingdomNot much. It ticks all the boxes for us.
We have stayed here before. We’ve also tried other hotels in Chicago but decided on this trip that the Sofitel is definitely our favourite and where we will always stay now when in Chicago. It is comfortable and clean. The staff are lovely. The location is great and the price point is excellent!
Stayed in March 2024
Reviewed: 29 March 2024
Felice
Canadacost was a little more than i would like. Would be nice to have a buffet or something at the restaurant.
hotel looked very nice and staff was friendly.
Stayed in March 2024
Reviewed: 25 March 2024
Golphenee
United StatesParking
Clean and safe!
Stayed in March 2024
Reviewed: 22 March 2024
Aaleasha
United StatesN/A
Staff was sweet and professional
Stayed in February 2024
Reviewed: 21 March 2024
Raad
IraqIf I turn the AC off , it will bring cold air. We told them that and the reply was we can do nothing about it. So had to always put the AC on .
Clean, cooperative nice staff, buffet breakfast, location
Stayed in March 2024
Reviewed: 20 March 2024
Staci
United StatesThe room was hot.
We loved everything except the room was very hot.
Stayed in March 2024
Reviewed: 18 March 2024
Karina
SpainVery cozy hotel, everything very clean and the staff super friendly. The views are really incredible. The next time I visit Chicago, I will definitely stay here again!
Stayed in March 2024
Reviewed: 15 March 2024
Cecilia
MexicoGreat location
Stayed in March 2024
Reviewed: 11 March 2024
Marc
United Stateslocation and staff was excellent
Stayed in March 2024
Reviewed: 6 March 2024
Maria
GreeceThe room was a bit dirty especially the bathroom. Specifically the hairdryer was dirty, sticky and covered in dust.
Location
Stayed in March 2024
Reviewed: 2 March 2024
Alicia
United StatesN/-
Really loved this Hotel, it was well kept, the staff was really nice and the location was perfect.
Stayed in February 2024
Reviewed: 22 February 2024
Omer
CanadaGreat location. Great restaurants, shopping around the area. The room is fantastic and the bed is the best in any hotel.
Stayed in February 2024
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