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Reviews of Crystal City Marriott at Reagan National Airport 3 stars

1999 Richmond Highway, Arlington, VA 22202, United States

#14 of 102 hotels in Arlington

Guests' Choice

Review score

Based on 384 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.2

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Showing 76 – 100

  • Reviewed: 20 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff were friendly, specially Mr. Hamid at the Front desk he was very helpful and did his best for us to have a great stay at the hotel.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    5.0
    Nice
    • Leisure trip
    • Family with young children
    • King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking was not complementary for guest who book through a third party booking agency. Which you allow. Very disappointed in the cost of parking

    Clean rooms. Nice location

    Stayed in May 2024

  • Reviewed: 13 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Small bathroom

    Cleanliness, very comfortable beds and pillows. Great location

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    Affordable stay close to DC
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    Super close to Crystal City metro.

    Stayed in May 2024

  • Reviewed: 29 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    No microwave in my room

    Clean bathroom and my name was on the TV

    Stayed in April 2024

  • Reviewed: 29 April 2024

    10
    I had a great stay, super comfy and TK at the front desk was a gem
    • Business trip
    • Solo traveller
    • King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is really expensive

    The room size was great!

    Stayed in April 2024

  • Reviewed: 29 April 2024

    1.0
    Mediocre at best for $300+
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    My room was absolutely disgusting I don’t think they changed the bed sheets it had a slight scent so I removed them the towels had dirt marks on them and the shower curtain was filthy and the bed spreads had some type of red substance on it.

    The location is perfect and I love the decor.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    3.0
    I would not stay at this property again due to you can’t ask front desk staff questions without them getting smart or ac
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    The front desk staff was rude.

    It was clean and close to the city.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    we will comeback!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Room is super clean. Best part is that it has easy access to Metro. We will definitely stay here again.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    4.0
    Will never stay here nor remcommend anyone ever.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Worst trip ever. We were all cramped up in the room. Even though the room was advertised as sleeps 5. It couldn’t even fit 4 properly. Beds were extremely small. Suffering with severe back n neck pain. We were there for 3 nights . House keeping came only once. Whole room became messy. I dont know why did they charge almost 1000 CAD for such a worthless experience. I recommend Booking.com also to update their hotel listings for this one. I seriously dont understand how this facility received 8.5 rating. Its not even worth 1.

    Just location. Nothing else.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    10
    Great stay!
    • Leisure trip
    • Family with young children
    • King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing really wrong at all.

    Easy to get to, room very nice, beds were very comfortable . Bathroom was well stocked with everything we needed. Checking was very smooth and the front desk was great. Parking was good parked on Friday and did not touch it again until we left. Walking distance to DC metro was great. Walking distance to many different local restaurants just down around the corner. Thank you.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    1.0
    Faced couple of issues which led to very bad experience. 1. Toilet flush stopped working for which I had to follow up fo
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Faced couple of issues which led to very bad experience. 1. Toilet flush stopped working for which I had to follow up for 1 hour 2. A lot of our stuff kept in the room got stolen. Waiting for hotel security staff’s serious investigation. 3. On top of stealing incident our room was not cleaned when we returned to room A total disaster!!!

    Faced couple of issues which led to very bad experience. 1. Toilet flush stopped working for which I had to follow up for 1 hour 2. A lot of our stuff kept in the room got stolen. Waiting for hotel security staff’s serious investigation. 3. On top of stealing incident our room was not cleaned when we returned to room A total disaster!!!

    Stayed in March 2024

  • Reviewed: 28 March 2024

    1.0
    Horrible
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    Made reservation for 5 adults. Called Tuesday to confirm 5 adults and give marriot number, check in at 8pm and was told roll away bed will be right up. I call at 845 and was told 15 minutes. We have to be up at 3. I have 3 small kids. I call again at 930 and he said he will call it in. At 1030 I go down and he said he doesn’t have one. He said he had a mattress. I said no and he said he will call and for one in 15 minutes. I come back in 15 minutes and he call somebody and says it will be here soon. I complained and demanded another room since I will be up in 4 hours defeating purpose of this stay. I asked for manager and area manage and he refused to give me name or number. In am I complained again and he said they were busy. He gave me 2k Marriott point or $17. What. A joke. I left.

    Location near airport. I live in loudoun county needed to be at airport at 4 am

    Stayed in March 2024

  • Reviewed: 28 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff at check in and check out was not very knowledgeable and I’ve been double charged

    I love that this hotel has the access to the metro station at the garage level. It’s very convenient.

    Stayed in March 2024

  • Reviewed: 19 February 2024

    10
    Exceptional
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great value / food was good too close to the airport

    Stayed in February 2024

  • Reviewed: 17 January 2024

    10
    awesome accomodations
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night

    very friendly desk help and beautiful room

    Stayed in January 2024

  • Reviewed: 12 January 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    The parking lot has a height limit of 6' so it was a very close call for our SUV (Sequoia). Something to consider if you are traveling with stuff on the roof rack.

    Everything was as expected.

    Stayed in January 2024

  • Reviewed: 8 January 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Great facilities. Very clean

    Stayed in January 2024

  • Reviewed: 20 November 2023

    1.0
    Staff double charged me for the room. Also weren’t knowledgeable about how parking worked.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Unskilled staff, parking expensive, Wi-Fi not included

    Clean , comfy , Netflix

    Stayed in November 2023

  • Reviewed: 18 November 2023

    10
    Great location and very comfortable
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    Located close to lots of places to eat walking distance and the metro. Great breakfast recommendations from the front desk. The shuttle service was also a plus.

    Stayed in October 2023

  • Reviewed: 16 October 2023

    10
    Good stay
    • Leisure trip
    • People with friends
    • King Room - Hearing Accessible
    • Stayed 2 nights
    • Submitted via mobile

    I found hair on TV stand that wasn't mine and hair on the bathroom floor. No blower in the bathroom; that would've been nice. Coffee in lobby was not hot but server poured me a fresh cup when I asked him.

    Staff was prompt with requests. I had plenty of towels.

    Stayed in October 2023

  • Reviewed: 1 October 2023

    5.0
    Only one elevator running -getting a cab was very hard
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Did eat there

    Stayed in September 2023

  • Reviewed: 28 August 2023

    10
    Great stay!!!
    • Leisure trip
    • Family with young children
    • King or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I booked through booking .com, I prepaid in order to get that rate.When I checked in they were going to recharge my card for the entire rate! I showed them that it was paid with the app.Another clerk got things fixed.

    The view was excellent! The room was clean and comfortable. I did not try the breakfast buffet however, the granola french toast was delicious!! The staff was friendly and helpful. The shuttle was on time. Metro access in lower level. I would absolutely stay here again!

    Stayed in August 2023

  • Reviewed: 22 July 2023

    10
    Relaxing, quiet and comfortable; just what I needed.
    • Leisure trip
    • Solo traveller
    • King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I thought it was too expensive

    Marriott never fails to provide the most comfortable beds and pillows.

    Stayed in July 2023

  • Reviewed: 20 July 2023

    10
    A good, safe hotel
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The parking fee

    The underground walkway to the subway. Clean facilities.

    Stayed in May 2023

Showing 76 – 100

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