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Reviews of Crystal City Marriott at Reagan National Airport 4 stars

1999 Richmond Highway, Arlington, VA 22202, United States

#14 of 111 hotels in Arlington

Guests' Choice

Review score

Based on 391 hotel reviews

8.4

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    8.2

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Showing 151 – 175

  • Reviewed: 4 October 2021

    6.0
    Pleasant
    • Couple
    • King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    We found a used condom wrapper in our room. We would have changed rooms had we not already unpacked everything for the weekend. The hotel staff was kind enough to give us free parking. I’m thankful for that as well since it’s an expensive $30/day from what I saw. Our shower gel in the shower was completely empty, so thankfully we had a small bottle we brought with us. My only other complaint is that you have to pay for WiFi usage unless you are a member. Everybody has free WiFi nowadays…It’s time to get with the times on that front. The rate for getting a room is expensive as it is. If I paid for everything I needed for our 2 night stay (just the room, internet, and parking mind you…), my bill would have been over $300. $150 per day is a bit steep if you ask me…

    It was a convenient location to get to all the venues for my brother in law’s wedding. The beds are very comfortable. The showers are downright luxurious and wonderful.

    Stayed in October 2021

  • Reviewed: 28 September 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    Very nice and close to the train

    Stayed in September 2021

  • Reviewed: 27 September 2021

    3.0
    Staff was great! The cockroach and broken AC not so much.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights

    We arrived to find the rest of our family seated in the sectioned off corner of the bar with all the orange cushions. After we were there about 45 min we started to get up when a family member thought she saw a bug. When we pulled the cushion back we found a cockroach in the furniture. I was able to grab a glass and a menu and managed to take it back outside. We got up to the room and it was mid-high 70s. We cranked the AC, tried to relax, and headed down stairs to meet family again. When we got back that night the room was 73 degrees, the air coming out of the AC vent was not cold. We called the front desk and they sent someone up to look who responded quickly. He agreed that our AC was not working and told us he would check with the front desk for some options. Not only did we get new rooms, but we were still able to keep adjoining rooms. Between both rooms we were never able to get the temp below 72. The curtains in both rooms were closed when we came in, opened to see the view, then closed again to keep the sun/heat out.

    The staff was positive, attentive, and completed/resolved minor issues we had. Our issues had nothing to do with the staff themselves. Two dozen of our family members were in town to finally intern my grandparents at Arlington, the last night there we were able to all have dinner together. Other restaurants we contacted were not able to handle such a large crowd.

    Stayed in August 2021

  • Reviewed: 21 September 2021

    10
    Great , bar staff was perfect, I forgot the lady name but she was very helpful
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    That I couldn’t stay longer

    Love it , great area

    Stayed in August 2021

  • Reviewed: 10 September 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Only thing that was slightly wrong was I asked for rooms that were next to each other. But we were only 4 rooms apart so it was ok.

    Staff was great and friendly. Rooms were large and spacious. Bathroom was awesome!! The shower head was magic. Only thing no tub for my little guy in the room we had. Check in and out was easy. So close to the DC metro made getting in to see the sights easy! Would stay here again and tell others to stay here!!

    Stayed in September 2021

  • Reviewed: 9 September 2021

    10
    We were very pleased with our stay and look forward to future visits.
    • Leisure trip
    • Family with young children
    • King or Double Room
    • Stayed 3 nights

    We were charged and extra $30 a night to park at the hotel. I was unaware of this until check in. Wish i was given advance notice of this. Also, everywhere you go requires you to pay for more parking unless you take a taxi or something. Expect to pay for parking everywhere you go.

    The room was very clean and exceeded my expectations. The shower was amazing. The hotel is located in a very cute little district with lots of parks, shopping and eateries. My family had so much fun and would highly recommend. Lots of walking though.

    Stayed in September 2021

  • Reviewed: 7 September 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No Microwave in the rooms. 30.00 Parking should be free with the price you pay for the room.

    Beds were soft

    Stayed in August 2021

  • Reviewed: 30 August 2021

    6.0
    Pleasant
    • Business trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    I didn't like that pets were allowed in the rooms to me that is unsanitary. Also house keeping never cleaned my room while we were there.

    The room was spacious.

    Stayed in August 2021

  • Reviewed: 17 August 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed, the shower was everything and the pool was amazing

    Stayed in August 2021

  • Reviewed: 11 August 2021

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Swimming pools are never available. And they charge you extra for everything

    Stayed in August 2021

  • Reviewed: 10 August 2021

    10
    Overall great quality experience for the price!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The pool wasn’t as up to date as the rest of the hotel but was still great for our family.

    Quality for the price. Staff was very friendly.

    Stayed in August 2021

  • Reviewed: 7 August 2021

    10
    Great location, comfy rooms, super helpful staff!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    My only complaint was that the AC was loud, but that seems pretty usual.

    We had a great stay. The rooms were super clean and looked identical to the pictures. The bathrooms were nicely appointed and updated. The beds were comfy as well. I was super impressed with the staff. We had a very early arriving flight and requested early check in. We arrived at 8am fully expecting to check our luggage at the desk and return in the afternoon, but incredibly, they had a room ready for us! What a treat! The front desk answered questions and were very helpful. Location super close to the metro. Easy to get into DC or walk to shop and dine in Crystal City and Pentagon City!

    Stayed in August 2021

  • Reviewed: 5 August 2021

    3.0
    Poor
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The pool was not in very good use, I only played by appointment for two hours the parking lot they did not keep us parking the second night inside in the room there was no minibar, microwave or conditioner, and the worst thing I reserved with a value and they charged me a higher one 😢

    Stayed in August 2021

  • Reviewed: 24 July 2021

    10
    Exceptional
    • Business trip
    • Family with young children
    • King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The entire pool area needs to be remodeled or updated. It was dark and dank. Reminded me of a scary movie Poltergeist.

    We liked the restaurant on location. The food was surprisingly delicious and a great value. I loved the personalized message on the television. I loved the office work space on the M floor

    Stayed in July 2021

  • Reviewed: 23 July 2021

    10
    Excellent Hotel
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    I was not happy that the hot tub was not open. I was looking forward to relaxing at the end of day with a soak

    The staff, in particular Hani, was very friendly and helpful. The food at the bar/restaurant was delicious. The Metro station below the Hotel was so convenient.

    Stayed in July 2021

  • Reviewed: 17 July 2021

    10
    Great.
    • Leisure trip
    • Group
    • King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Should’ve had a microwave in the room

    In walking distance to restaurants

    Stayed in July 2021

  • Reviewed: 17 July 2021

    10
    Honeymoon adventure
    • Leisure trip
    • Couple
    • King Guest Room
    • Stayed 1 night
    • Submitted via mobile

    Absolutely nothing,loved it

    It was our first stop on our honeymoon it was great

    Stayed in June 2021

  • Reviewed: 13 July 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Paying for parking had to park on the street and to move my car early in the morning

    Customer service and cleanliness

    Stayed in July 2021

  • Reviewed: 12 July 2021

    10
    I will be back
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was perfect

    Everything

    Stayed in July 2021

  • Reviewed: 9 July 2021

    10
    The stay was wonderful. The extra charges were not expected.
    • Leisure trip
    • Family with young children
    • King or Double Room
    • Stayed 3 nights

    The parking fee of 30 dollars a night. The parking garage was jammed full with little space to drive around other cars. The 50 dollar a night incidental fee that they charged not to be returned for a week.

    room and location

    Stayed in July 2021

  • Reviewed: 3 July 2021

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect location at the Crystal City Metro, the DC area is accessible without cars or taxi. Love the hotel!

    Stayed in June 2021

  • Reviewed: 30 June 2021

    10
    Exceptional
    • Leisure trip
    • Couple
    • King or Double Room
    • Stayed 1 night
    • Submitted via mobile

    Everything i don’t have one bad thing to say

    Stayed in June 2021

  • Reviewed: 27 June 2021

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • King or Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Parking and wifi was expensive! Normally wifi is included but not at the Marriott apparently. Also, the pillows aren't comfortable. They look soft and fluffy but as soon as you lay your head on them they get flat and hard.

    Great location! Walking distance to lots of restaurants and bars. Tourist attractions in DC are only a few miles away. Staff were friendly and eager to help. Delicious food in the hotel restaurant.

    Stayed in June 2021

  • Reviewed: 8 September 2022

    8.0
    it was very nice and I would go again
    • Leisure trip
    • Solo traveller
    • King or Double Room
    • Stayed 2 nights
    • Submitted via mobile

    the price was a little high considering there wasn’t any breakfast or the pool

    it was very clean and close to downtown DC

    Stayed in September 2022

Showing 151 – 175

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