5780 Major Boulevard, Orlando, FL 32819, United States
#212 of 389 hotels in Orlando
Guests' ChoiceBased on 3767 hotel reviews
8.1Cleanliness
8.4
Comfort
8.4
Location
9.2
Facilities
8.3
Staff
8.6
Value for money
8.1
Free WiFi
8.1
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End of dialog contentReviewed: 22 July 2023
Alison
United KingdomAir conditioning unit noisy , rooms need a little upgrading
Location was great
Stayed in July 2023
Reviewed: 22 July 2023
Debra
United StatesThe mold and problem with the AC.
Brock was an amazing bellhop he helped with our stuff not once every time we moved rooms. Linda Carter and Tori help with our rooms to their best to fix it.
Stayed in July 2023
Reviewed: 14 July 2023
Sindri
IcelandCould've mentioned somewhere beforehand that I need to pay for parking - 30 dollars per day is a little steep in my opinion.
Stayed in May 2023
Reviewed: 14 July 2023
David
United StatesUnexpected and unreasonable parking fees which were not charged on the previous 2 visits
Stayed in July 2023
Reviewed: 11 July 2023
Sarah
United KingdomThe hotel is in a fantastic location and is on the entrance to Universal Studios. We walked into the park each day and took about 15 minutes. The hotel staff were really friendly and would do everything they could to help. The facilities inside the hotel were really good and they have an advisor for Universal in the hotel. There is also a few shops inside the hotel including Starbucks which was really useful.
Stayed in June 2023
Reviewed: 11 July 2023
Thomas
United StatesParking Fee,
Entry to hotel Grand courtyard.
Stayed in July 2023
Reviewed: 10 July 2023
David
United StatesSeparate charge for self parking, especially since it was only $10. Less than the price of valet parking.
Convenient to area. Decently priced. Front desk staff caught and corrected their own error without prompting. Breakfast buffet had a wide variety of well prepared foods and the wait staff was courteous and attentive.
Stayed in July 2023
Reviewed: 9 July 2023
Kian
CanadaThere wasn’t any microwave in the room for the convenience.
We were charged 30 bucks a day for parking which was not mentioned during the reservation. In order to be completely transparent, this should have mentioned. That would affect that decision to choose the proper hotel with the proper charge.
Stayed in July 2023
Reviewed: 8 July 2023
Emir
TurkeyThey had forgotten the room cleaning, that was the only problem we have faced.
Stayed in July 2023
Reviewed: 7 July 2023
Rene
United StatesVery expensive parking.
Cleaning.
Stayed in July 2023
Reviewed: 6 July 2023
Jason
United StatesProperty shows some aging. The bathroom shower head was coming out from the wall and a lot of dust visible from the wall. The toilet did not have a lot of water pressure and a maintenance crew was called up. The walk to the park entrance is rather far, and their shuttle only runs 3-4 times a day. The pool was closed multiple times due to weather conditions, but we did not see rain or lightning for 30 minutes, and a father and son were oddly locked in the kiddie pool (how could they not see them when locking the gate?). Unfortunately, most of the cookies we received down at the front desk were hard.
Conveniently located near Universal Studios parks. Nice view of the parks from hotel room. The staff were friendly. There was a shuttle to take us to the parks in the morning. The cookies at the front desks were a nice thought.
Stayed in June 2023
Reviewed: 6 July 2023
Kamilla
United StatesI was promised a room with view on fireworks. Haven’t seen any fireworks lol. Pillows are very uncomfortable. Tv doesn’t have streaming services.
Very clean. Love the pool!
Stayed in July 2023
Reviewed: 3 July 2023
Carlos
United Statesno microwave
Its close to the parks
Stayed in July 2023
Reviewed: 1 July 2023
Erika
United StatesNothing negative to say.
Room was clean, comfortable and beautifully decorated.
Stayed in June 2023
Reviewed: 29 June 2023
Rachana
IndiaThe cooling of ac could have been better .
Very satisfied, smiling staff and friendly .
Stayed in June 2023
Reviewed: 26 June 2023
Giovanna
ItalyNothing.
As the name says, the hotel is right in front of the entrance of the Universal Park. The room is big and clean. There is plenty of places inside the property to eat or grab a snack. Self-parking is fairly priced.
Stayed in June 2023
Reviewed: 26 June 2023
Matthew
United StatesParking at the hotel is expensive!
Perfect location! Access to everything fun in the Disney/universal area.
Stayed in June 2023
Reviewed: 25 June 2023
Timothy
United StatesPLEASE be AWARE!! For every day you spend at the hotel you will have to pay for parking... $30 - $50 a night. Keep that in mind, might have great prices but this is the catch.
Stayed in June 2023
Reviewed: 25 June 2023
Michael
IrelandExcellent Location for Universal
Stayed in June 2023
Reviewed: 23 June 2023
Dawn
United StatesThat had extra for parking it wasn't included with the price from booking.com
Clean good size room
Stayed in May 2023
Reviewed: 23 June 2023
Ra
United StatesIt’s dated. It needs refurbishment. You can tell it’s old.
Stayed in May 2023
Reviewed: 23 June 2023
Katjohnson904
United StatesParking was expensive! Food wasn’t good and overpriced! Parking was crazy! Smelled like wet dogs in the hallways yuck!
Location was good!
Stayed in June 2023
Reviewed: 22 June 2023
Dean
United StatesGreat hotel to stay at when visiting Universal. Room was spacious and pool and hot tube where well maintained.
Stayed in June 2023
Reviewed: 22 June 2023
Ignacio
GeorgiaEverything good
Location
Stayed in June 2023
Reviewed: 21 June 2023
Elena
United StatesBed sheets were scratchy and the fitted sheet continually came off the corners. Not enough pillows.
Starbucks on site was well run and efficient. Makes everything else go smoothly. The hotel front desk gave superior customer service and was easy to communicate with.
Stayed in June 2023
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