821 Washington Street, Chinatown, Boston, MA 02111, United States
#78 of 93 hotels in Boston
Guests' ChoiceBased on 543 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.7
Facilities
8.0
Staff
8.7
Value for money
7.3
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End of dialog contentReviewed: 1 May 2024
Pasa
United StatesThe room could be cleaner, you dont see any dirt or dust unless you check the details.
Stuff were kind and helpful, location was good.
Stayed in April 2024
Reviewed: 26 April 2024
Emilee
United Statesi should have contacted the connecting YMCA directly for info about their facilities and how/when the hotel guests can use them instead of just checking with the hotel...information was different.
location
Stayed in April 2024
Reviewed: 22 April 2024
Gonzalez
United StatesBed too small
Stayed in April 2024
Reviewed: 14 April 2024
Charles
United StatesAsha was extremely knowledgeable and friendly
Stayed in April 2024
Reviewed: 14 April 2024
Craig
AustraliaThe bed was quite hard, no jug for water in the room, very overpriced for an old hotel.
The musician in the foyer was great. Staff were polite, and pilots were comfortable
Stayed in April 2024
Reviewed: 9 April 2024
Tom
United Statesparking fee even it's a valet parking. not enough types of toiletries such as shower caps, combs, sewing pouches ....
all is appropriate except parking fee at hotel premises is quite steep .
Stayed in April 2024
Reviewed: 6 April 2024
Sahapol
ThailandMy room cannot see outside view. Make me uncomfortable
Stayed in March 2024
Reviewed: 25 March 2024
Demetrius
United StatesNo clue why but there was a ton of noise from outside overnight, until 3am there was loud music from street level, car alarms, and police sirens. it's amazing my son slept through all that but I couldn't...
Facility was very clean, valet parking was prompt and courteous
Stayed in March 2024
Reviewed: 20 March 2024
Bd
IrelandRoom adjacent to Children's playground which meant no privacy to open curtains etc, poor breakfast selection
Location, very close to Theatre district and Chinatown.
Stayed in March 2024
Reviewed: 10 March 2024
Suzanne
CanadaI wanted two rooms side by side. We ended up with 2 accessible rooms on the same floor. We didn’t need the accessible rooms or asked for them. I asked if the rooms were close and I was told the same floor but were on different wings. The room with 2 beds had a roll in shower with a bench which is terrible when you have a 2 children. You knew the ages of the kids. Not sure why this room was booked for a family of 4. The second room for my mother had the bathtub… Also the coffee lids didn’t fit the cups which was annoying.
Location was great, room was clean, room service was good. Lobby was welcoming and helpful, valet was worry free
Stayed in March 2024
Reviewed: 26 February 2024
Anastasia
United StatesThe elevator is small and takes a while
Check in was nice I got a warm chocolate chip cookie and was explained the details. The bar and restaurant were nice. I loved the live singer in the lobby the energy was great. I felt really safe with everything being key access. I appreciated the 12:00 check out time ! Definitely will stay here again
Stayed in February 2024
Reviewed: 18 February 2024
José
ChileOur room smelled a little bit of humidity
Nice location and staff
Stayed in February 2024
Reviewed: 28 January 2024
Lidra
Bosnia and HerzegovinaThe window didn’t have a window on the street but was not a problem.
Was very well located. Walking distance to main attractions and shopping areas. Few steps from the metro station and 10 min walk from the train and bus station. Room was clean and spacious. Staff very nice
Stayed in January 2024
Reviewed: 28 January 2024
Astan
CanadaNo Free WiFi
Amazing customer service! We were greeted with a warm chocolate chip cookie ! The gentleman at the front desk at night time was so Helping and caring ! 5 stars service, even tho the hotel itself is 3 stars ! I would totally recommend ! Also good ratio (quality/price).
Stayed in January 2024
Reviewed: 22 January 2024
Ida
United StatesThe city fees and all the extras were crazy! $63 for parking. Breakfast $20 The room rate was decent - but you would think they would upgrade the old school TVs and have USB charges in the room by now 🤷🏻♀️
The location was good!
Stayed in January 2024
Reviewed: 15 January 2024
Tirapon
ThailandSlightly old
Convenient location, homey
Stayed in December 2023
Reviewed: 13 January 2024
Benjamin
United StatesHotel is fine, but my room had no natural light. The window looked out on what, the building's superstructure skin???? Glad I arrived late and left early. I would have asked to change if this had been more than one night's stay.
Stayed in January 2024
Reviewed: 12 January 2024
Mustapha
United Arab EmiratesTwo elevators to get to my room especially that i had several bags. Elevators were always slow to arrive and there was only one bag carrier.
Location, cleaness
Stayed in January 2024
Reviewed: 8 January 2024
Alastair
AustraliaNothing
The hotel location was good and the room and bed were very comfortable. Staff were also excellent and really attentive and helpful
Stayed in January 2024
Reviewed: 10 December 2023
Alexis
United StatesClean and their staff were professional.
Stayed in December 2023
Reviewed: 21 November 2023
Cheyanne
United StatesI was charged significantly more than the price I booked it for. I was told they needed to hold extra money in case we damage the rooms and then I would be reimbursed but I was not told about this ahead of time. When I checked in, I was shown the original amount and I approved that charge. The next day, I noticed $1,000 more was taken out. I was reimbursed after my trip but this caused a lot of issues and it would have been nice to have been aware sooner so I could have been prepared and set aside more spending money. I was aware that a lot of hotels do hold extra just in case of damage but I was not expecting that to be nearly that much.
Clean place, good location, very close to airport and walking distance from a lot of great places (beautiful park just a block away), staff was kind and accommodating
Stayed in November 2023
Reviewed: 2 November 2023
David
United StatesMultiple text messages from guest accommodations asking how our stay is. We received four (4) in one day. Send one or none.
Staff at the front desk were nice and Ashley in the dining room (Breakfast) was a stand-out. She should be noticed for her helpful and pleasant attitude. Un-flustered with a full dining room, The hotel is close to the "T", that was very convenient.
Stayed in October 2023
Reviewed: 31 October 2023
Jacqueline
United StatesThe waitress very delayed to serve breakfast, need to improve food.
Everything good
Stayed in October 2023
Reviewed: 29 September 2023
Huang
United StatesThere was a dark spot on the sheet. We found it after taking shower and was very late. Didn’t want to bother to change it… and with the “later service” hanged outside, we were awakened by room service knocking at the door…
Good location, friendly staff. Valet parking is very convenient.
Stayed in September 2023
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