No happy hour on weekends was ridiculous. Many homeless just outside of the building. (although harmless)

Breakfast. Kitchenette.

Stayed in April 2024

The lifts are a nightmare. During our stay, one lift was out for the majority of the time. I waited 7 times before I could get into a lift that wasn't crowed to bursting point.

The location is superb for exploring NYC. The room is comfortable, had a slight issue with the plug in the hand basin, but this was quickly fixed by Engineering. Breakfast is very good, you have to pick your time though if you don't want to brave the hoards between 0730 - 0900

Stayed in April 2024

Very tasty. If you go at the start there are no lines.

Stayed in April 2024

Elevator gets busy. They only clean rooms every two days.

Very friendly and helpful stuff, checking in was automatic and they let us do it a bit earlier. Room has a lot of equipment, full fridge, stoves, plates, dishwasher, beds are comfortable and AC and heat work great. Breakfast has many options and they constantly replenish.

Stayed in April 2024

Bathroom sink not draining properly Dirty pipe😩

Convenience of location Food

Stayed in April 2024

Little tired damaged furniture

Location excellent. Breakfast good Fresh water in lobby Happy hour although never in hotel in time to try! No issues with lifts only a few minutes wait and breakfast always able to get seating. WiFi fast. 4 of us showering each day always plenty hot water

Stayed in April 2024

A bit small size of bed

Nice and clean

Stayed in April 2024

So this was my BIG issue. I have no idea what happened with my bed before my stay but it’s like that mattress had been run up and down by a truck. Honestly it was extremely uncomfortable

The location is excellent, especially at this price range. Very nice bathrooms

Stayed in April 2024

The view of the room. The waiting for the elevators was chaotic. Lucky for us, that wasn't a problem because we were on the sixth floor. For us, the breakfast wasn't good.

The room was spacious and comfortable. The staff was friendly and after 6 pm they gave a cocktail and snack. They let us leave the luggage. Good location if you want to be near Times Square.

Stayed in April 2024

There is no early check-in, not even if you arrive just 30 minutes before check-in starts. The elevator is also slow and you might have to wait more than 5 minutes for an elevator. Also, the sheets seemed clean but if you pull those up, the mattress protector was covered in hair and that was really gross.

The location was convenient to the subway and our room had views of the Empire State Building. The breakfast was free and had a wide variety of options that changed every morning.

Stayed in April 2024

the drain in the bathroom is not smoothly,always a lot of water during shower,

good location ,good view,

Stayed in April 2024

Good and plenty of it, even fresh fruit. Could use some nondairy milk. Cheerful helpful staff. Especially helpful when we were storing and retrieving the luggage.

Stayed in April 2024

Great location, friendly staff. My first choice for value for money. Element hotels afford me to self cater where budgets may permit.

Stayed in April 2024

La vista era terrible

Stayed in April 2024

nothing

everything

Stayed in April 2024

The breakfast.

Stayed in April 2024

The temperature of the faucets in the bathroom and kitchenette varied. Both faucets in the bathroom were hot, so we brushed our teeth in the kitchenette. Then the kitchenette only had hot water and the bathroom had cold.

Lovely room, awesome front desk staff, great location.

Stayed in April 2024

The elevator was broken at 11:30 at night

Tidy, organized & well equipped rooms

Stayed in April 2024

Building and room could have been cleaner. A lot of dust in the room and dirt everywhere in the lobby.

Stayed in April 2024

It was a little tired looking and the breakfast was fairly basic.

Location was perfect!

Stayed in April 2024

Everything in the hotel was very satisfactory, except for the cleaning ladies. Maybe not even their fault, but the number of times the doors slammed very loudly, while they were doing their job. Both the doors to the cleaning materials room, as well as the stairway door and the door to the rooms being cleaned. These doors need adjustment, as I tested the one in my room and it closed smoothly, without noise. This was what bothered me a lot during my stay. I also suggest checking the alarm clock next to the bed, which woke me up at 6:00 AM without me programming it.

The room was impeccably clean, as were the bed and bath linen. The kitchen utensils are all ok. The window's noise sealing was very good. The friendliness and attention of the entire team always pleases me. I had no problems with the elevators, no long waits. The availability of water and coffee at all times is always a plus. Happy hours, snacks and wine, from munday to thursday was nice.

Stayed in April 2024

yes

yes

Stayed in March 2024

We could not get a valid invoice from the front desk on departure There was not daily cleaning service in the room

Good room and facilities in general

Stayed in March 2024

This hotel comes with a self service laundry and a well equipped gym. Location is great, just next to port authority bus terminal. Its about 7 mins walk to Time Square Hard Rock Cafe. Breakfast was great especially the yoghurt and food.

Stayed in March 2024